El Encanto

Hotels
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7.0
/10
Pleasant
130 reviews

What Guests Say About Their Stay

Cindy

10.0
/ 10
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around

leopoldo

10.0
/ 10
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.

Erika

10.0
/ 10
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
In the Area
See Map
5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000

Main Facilities

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24-Hour Front Desk
WiFi
Elevator
El Encanto is a hotel is located at Puebla. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around El Encanto

5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000
Discover More Places
Lobby El Encanto
Lobby 2 El Encanto

Discover More About El Encanto

Location
El Encanto is a hotel is located at Puebla.

About El Encanto

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

El Encanto is a wise choice for travelers visiting Puebla.

All facilities in El Encanto

Bar, Cafe and Lounge El Encanto
Bar, Cafe and Lounge
Entertainment Facility El Encanto
Entertainment Facility
Functional Hall El Encanto
Functional Hall
Common Space El Encanto
Common Space
Lobby El Encanto
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Wedding service
  • Concierge

General

  • Terrace
  • Rooftop terrace

Public Facilities

  • Smoke-free area
  • Elevator

Things to Do

  • Spa

Food and Drinks

  • Snack bar

Transportation

  • Area shuttle with surcharge

Connectivity

  • Free WiFi

Accommodation Policy & General Information in El Encanto

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 12:00

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Parking height restrictions apply, Noise-free rooms not guaranteed

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 12:00
Available rooms at El Encanto
14
Number of floors in El Encanto
2
Another facilities in El Encanto
Luggage storage, Multilingual staff, 24-hour Receptionist, Wedding service, Concierge

Frequently asked question in El Encanto

What are available facilities at El Encanto?
There are top facilites at El Encanto such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at El Encanto?
The standard check-in time at El Encanto is starting from 15:00 - 22:00 while the latest check-out time is at Before 12:00
What is the star rating of El Encanto?
El Encanto is a 2.5-star hotel.
How many floors does El Encanto have?
El Encanto has 2 floors.
How many rooms are available at El Encanto?
El Encanto has 14 rooms in total.
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More Reviews from Other Guests in El Encanto

7.0
Pleasant
From 130 reviews
Cleanliness

7.6

Room Comfort

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews El Encanto

Number of reviews per page
20
40
Top reviews
Claudia Ayala
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

We got at our room it was no toilet paper
Jose
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
icon-
4.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
icon-Family
Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

worst hotel I'vebeen in my life
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

Beautiful hotel and great staff!!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 391 week(s) ago

Expedia Group verified review

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
icon-with Friends
with Friends
10.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
icon-with Friends
with Friends
8.0
/10
Reviewed 423 week(s) ago

Hotels.com verified review

Will return there for sure!!
Erika
10.0
/10
Reviewed 436 week(s) ago

Expedia Group verified review

El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 447 week(s) ago

Expedia Group verified review

prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Jose
icon-Family
Family
10.0
/10
Reviewed 459 week(s) ago

Hotels.com verified review

Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 468 week(s) ago

Expedia Group verified review

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Leonardo
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

UN GRAN LUGAR CON UN GRAN POTENCIAL. EL PERSONAL NOS TRATO ESPECTACULAR SÓLO EL LUGAR SE VE DESCUIDADO, BIEN LAS ZONAS COMUNITARIAS, PERO, PODRIA VERSE MEJOR LAS HABITACIONES, QUEDA CLARO QUE NO TIENE MUCHO MANTENIMIENTO Y SE VEN PISOS SUCIOS A PESAR DE ESTAR RECIEN BARRIDO Y TRAPEADO Y LAS LUCES FALLAN UN POCO. LIMPIEZA DE LA CAMA AL 100, PERO LAS TOALLAS SE VEN VIEJAS Y DESGASTADAS. GRAN VISTA A LA CATEDRAL
Read More
Ivonne
icon-with Pet
with Pet
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

El hotel es muy lindo, la ubicación está excelente y tienes una gran vista de la ciudad desde los balcones de la habitación. Las habitaciones son de buen tamaño y limpias. El hotel requiere un poco de atención en general. El elevador rechina un poco cuando se utiliza y los botones no sirven bien. La puerta de mi habitación tenia la chapa digital descargada y tuvimos que reportarlo en recepción para que lo arreglaran. Además no tuvimos agua por unos 30 minutos en el día y el agua de la regadera salia super mal, le hacia falta una limpieza de sarro a la regadera. Al final todo se solucionó, pero lo resolvimos. El personal es muy atento y amable y a todo nos dieron solución.
Read More
Nancy
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lo único bien era la ubicación pero todo lo de más está en muy mala condiciones tanto de limpieza como de servicios no había agua
Heinz
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Angel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 El Encanto

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 130 reviews
Cleanliness

7.6

Room Comfort

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews El Encanto

Number of reviews per page
20
40
Top reviews
Claudia Ayala
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

We got at our room it was no toilet paper
Jose
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
icon-
4.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
icon-Family
Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 138 week(s) ago

Hotels.com verified review

worst hotel I'vebeen in my life
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 339 week(s) ago

Hotels.com verified review

Beautiful hotel and great staff!!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 391 week(s) ago

Expedia Group verified review

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
icon-with Friends
with Friends
10.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
icon-with Friends
with Friends
8.0
/10
Reviewed 423 week(s) ago

Hotels.com verified review

Will return there for sure!!
Erika
10.0
/10
Reviewed 436 week(s) ago

Expedia Group verified review

El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 447 week(s) ago

Expedia Group verified review

prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 458 week(s) ago

Expedia Group verified review

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Jose
icon-Family
Family
10.0
/10
Reviewed 459 week(s) ago

Hotels.com verified review

Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 468 week(s) ago

Expedia Group verified review

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Leonardo
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

UN GRAN LUGAR CON UN GRAN POTENCIAL. EL PERSONAL NOS TRATO ESPECTACULAR SÓLO EL LUGAR SE VE DESCUIDADO, BIEN LAS ZONAS COMUNITARIAS, PERO, PODRIA VERSE MEJOR LAS HABITACIONES, QUEDA CLARO QUE NO TIENE MUCHO MANTENIMIENTO Y SE VEN PISOS SUCIOS A PESAR DE ESTAR RECIEN BARRIDO Y TRAPEADO Y LAS LUCES FALLAN UN POCO. LIMPIEZA DE LA CAMA AL 100, PERO LAS TOALLAS SE VEN VIEJAS Y DESGASTADAS. GRAN VISTA A LA CATEDRAL
Read More
Ivonne
icon-with Pet
with Pet
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

El hotel es muy lindo, la ubicación está excelente y tienes una gran vista de la ciudad desde los balcones de la habitación. Las habitaciones son de buen tamaño y limpias. El hotel requiere un poco de atención en general. El elevador rechina un poco cuando se utiliza y los botones no sirven bien. La puerta de mi habitación tenia la chapa digital descargada y tuvimos que reportarlo en recepción para que lo arreglaran. Además no tuvimos agua por unos 30 minutos en el día y el agua de la regadera salia super mal, le hacia falta una limpieza de sarro a la regadera. Al final todo se solucionó, pero lo resolvimos. El personal es muy atento y amable y a todo nos dieron solución.
Read More
Nancy
icon-Family
Family
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Lo único bien era la ubicación pero todo lo de más está en muy mala condiciones tanto de limpieza como de servicios no había agua
Heinz
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Angel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
Number of reviews per page
20
40