El Encanto

Hotels
7.4
/10
Pleasant
113 reviews

What Guests Say About Their Stay

Cindy

10.0
/ 10
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around

leopoldo

10.0
/ 10
It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.

Erika

10.0
/ 10
El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
In the Area
See Map
5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000

Main Facilities

Read More
24-Hour Front Desk
WiFi
Elevator
El Encanto is a hotel is located at Puebla. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around El Encanto

5 Poniente No. 105, Local B, Centro, Puebla, Estado de Puebla, Mexico, 72000
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Lobby El Encanto
Lobby 2 El Encanto

Discover More About El Encanto

General


Near Zócalo de Puebla

Location


With a stay at El Encanto, you'll be centrally located in Puebla, within a 10-minute drive of Zócalo de Puebla and Angelopolis Commercial Center. This hotel is 11.2 mi (18 km) from Africam Safari and 8.5 mi (13.6 km) from Great Pyramid of Cholula.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Palafoxiana Library - 0.1 km / 0.1 mi
Zócalo de Puebla - 0.1 km / 0.1 mi
Puebla Cathedral - 0.2 km / 0.1 mi
Bello Museum - 0.3 km / 0.2 mi
Amparo Museum - 0.4 km / 0.2 mi
Los Sapos Bazaar - 0.5 km / 0.3 mi
Candy Street - 0.5 km / 0.3 mi
Santo Domingo Church - 0.5 km / 0.3 mi
Rosario Chapel - 0.5 km / 0.3 mi
Iglesia de la Compañía - 0.5 km / 0.3 mi
Callejon del Sapo - 0.6 km / 0.4 mi
Street of Candies - 0.6 km / 0.4 mi
Santa Monica Convent and Museum of Religious Art - 0.6 km / 0.4 mi
Mexican Revolution Museum - 0.7 km / 0.4 mi
Ovando Bridge - 0.8 km / 0.5 mi

The preferred airport for El Encanto is Puebla Intl. Airport (PBC) - 36.4 km / 22.6 mi

Facilities


Treat yourself with massages, body treatments, and facials. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request).

Dining


Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Rooms


Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and in-room massages, as well as phones with free local calls.

All facilities in El Encanto

Bar, Cafe and Lounge El Encanto
Bar, Cafe and Lounge
Entertainment Facility El Encanto
Entertainment Facility
Functional Hall El Encanto
Functional Hall
Common Space El Encanto
Common Space
Lobby El Encanto
Lobby

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Wedding service
  • Concierge

Transportation

  • Airport transfer
  • Area shuttle

General

  • Terrace
  • Rooftop terrace

Public Facilities

  • Smoke-free area
  • Elevator

Things to Do

  • Spa

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in El Encanto

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Parking height restrictions apply, Noise-free rooms not guaranteed
  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 12:00
Available rooms at El Encanto
14
Number of floors in El Encanto
2
Another facilities in El Encanto
Luggage storage, Multilingual staff, 24-hour Receptionist, Wedding service, Concierge

Frequently asked question in El Encanto

What are available facilities at El Encanto?
There are top facilites at El Encanto such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at El Encanto?
The standard check-in time at El Encanto is starting from 15:00 - 22:00 while the latest check-out time is at Before 12:00
What is the star rating of El Encanto?
El Encanto is a 2.5-star hotel.
How many floors does El Encanto have?
El Encanto has 2 floors.
How many rooms are available at El Encanto?
El Encanto has 14 rooms in total.
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More Reviews from Other Guests in El Encanto

7.4
Pleasant
From 113 reviews
Cleanliness

7.8

Room Comfort

8.0

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews El Encanto

Number of reviews per page
20
40
Top reviews
Claudia Ayala
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

We got at our room it was no toilet paper
Jose
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
icon-
4.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
icon-Family
Family
10.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

worst hotel I'vebeen in my life
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 324 week(s) ago

Hotels.com verified review

Beautiful hotel and great staff!!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
icon-with Friends
with Friends
10.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
icon-with Friends
with Friends
8.0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Will return there for sure!!
Erika
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 431 week(s) ago

Expedia Group verified review

This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 431 week(s) ago

Expedia Group verified review

prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Jose
icon-Family
Family
10.0
/10
Reviewed 444 week(s) ago

Hotels.com verified review

Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Heinz
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Angel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
David
icon-Business
Business
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Read More
pilar
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Nada recomendable, no vayan
araceli rodriguez
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Read More
Number of reviews per page
20
40

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Others 4 El Encanto

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.4
Pleasant
From 113 reviews
Cleanliness

7.8

Room Comfort

8.0

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews El Encanto

Number of reviews per page
20
40
Top reviews
Claudia Ayala
icon-Business with Partner
Business with Partner
6.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

We got at our room it was no toilet paper
Jose
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Carter
icon-
4.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Cindy
icon-Family
Family
10.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Read More
CESAREO
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

worst hotel I'vebeen in my life
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 324 week(s) ago

Hotels.com verified review

Beautiful hotel and great staff!!
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

El encanto was very pleasing esthetically. It has a rustic charm to it. Staff is very young, sweet, and tried their best. Emma was very understanding and accommodating. The air conditioner was not working in my room and he did what he could to find us another room. Unfortunately, the other room had a distinctive odor of sewer and we were not able to stay there. I spoke to the Manager the following day. She seemed understanding and tried to explain. The air conditioner in our other room was not able to be repaired so we moved to a third room.
Read More
leopoldo
icon-with Friends
with Friends
10.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

It was very pleasant. Hotel, rooftop and room was very nice and clean. Definitely will consider staying again.
Ivan
icon-with Friends
with Friends
8.0
/10
Reviewed 407 week(s) ago

Hotels.com verified review

Will return there for sure!!
Erika
10.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

El Encanto lives up to its name-- beyond its unparalleled location, the staff could not be more gracious and just lovely and the rooms are great. The rooftop bar *does* make for loud evenings, and the encaustic tile floors look like they could be brighter, but these are small details that did not in any way mar an excellent experience. I will definitely be back.
Read More
Verified traveler
10.0
/10
Reviewed 431 week(s) ago

Expedia Group verified review

This hotel is in a very good location, the staff was very helpful with directions and recommendations. The hotel was clean.
shang
8.0
/10
Reviewed 431 week(s) ago

Expedia Group verified review

prime location clean for the price its ok. have a roof access that has view of the chruch
Javier
10.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

Hotel its perfect and close to la catedral Restaurants, I will go back and stay again.. Thank you so much..EL ENCANTO..!!!!
Jose
icon-Family
Family
10.0
/10
Reviewed 444 week(s) ago

Hotels.com verified review

Location was perfect! Right by the Zocalo. Service was also excellent.
Verified traveler
10.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

Nice location, personal very friendly, food great , would be nice if the elevator connects to the floors and not only to the roof top. Nice view of the cathedral
Heinz
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Angel
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
David
icon-Business
Business
4.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Read More
pilar
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Nada recomendable, no vayan
araceli rodriguez
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Read More
Number of reviews per page
20
40