Xscape Tulum

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8.8
/10
Very Good
562 reviews

What Guests Say About Their Stay

Emillie

10.0
/ 10
The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room. Breakfast and dinner was phenomenal. Easy to get to centro.

Renata

10.0
/ 10
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!

Marika

10.0
/ 10
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
In the Area
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Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

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This accommodation offers:
Outdoor pool
Bicycle rental
Parking
Luggage storage
Garden
Bicycle storage
Library
Multilingual staff
Staying at Xscape Tulum is a good choice when you are visiting Tulum.
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What's around Xscape Tulum

Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780
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Lobby Xscape Tulum
Lobby 2 Xscape Tulum

Discover More About Xscape Tulum

General
In Tulum (Tulum City Center)

Location
A stay at Xscape Tulum places you in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. This hotel is 3.3 mi (5.4 km) from Tulum Mayan Ruins and 4.3 mi (7 km) from Playa Paraiso.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Hospital de Tulum - 0.6 km / 0.4 mi
Dos Aguas Park - 0.9 km / 0.6 mi
Holistika Art Walk - 1.8 km / 1.1 mi
Hunab Lifestyle Center - 2.7 km / 1.7 mi
Jaguar Park - 2.8 km / 1.8 mi
Cenote Calavera - 3.2 km / 2 mi
Cenote Cristal - 4.2 km / 2.6 mi
Tulum National Park - 4.4 km / 2.7 mi
Tulum Tower - 4.4 km / 2.8 mi
Acceso al Parque Jaguar - 4.7 km / 2.9 mi
Jaguar Viewpoint Tulum - 4.8 km / 3 mi
Cenote Escondido - 4.9 km / 3.1 mi
Casa del Cenote - 4.9 km / 3.1 mi
Temple of the Descending God - 4.9 km / 3.1 mi
Temple of the Frescoes - 4.9 km / 3.1 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 39.4 km / 24.5 mi
Cancun Intl. Airport (CUN) - 119.3 km / 74.1 mi

Facilities
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike storage.

Business Facilities
Featured amenities include multilingual staff, luggage storage, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining
At Xscape Tulum, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.

Rooms
Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.

All facilities in Xscape Tulum

Facility

  • Outdoor pool
  • Bicycle rental
Fitness Center Xscape Tulum
Fitness Center
Common Space Xscape Tulum
Common Space
Lobby Xscape Tulum
Lobby
Exterior Xscape Tulum
Exterior
Bedroom Xscape Tulum
Bedroom

Transportation

  • Secure parking
  • Bicycle storage
  • Bicycle rental

Things to Do

  • Outdoor pool
  • Garden
  • Library
  • Pool sun loungers

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Smoking area
  • Parking

Accessibilty

  • Accessible path of travel

Public Facilities

  • Parking
  • Safety deposit box

Hotel Services

  • Luggage storage
  • Multilingual staff
  • Concierge

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Xscape Tulum

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, The front desk is open during the following times:
  • Monday - Sunday: 7:30 AM - 9:00 PM
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Xscape Tulum
27
Number of floors in Xscape Tulum
3
Another facilities in Xscape Tulum
Secure parking, Bicycle storage, Bicycle rental, Outdoor pool, Garden

Frequently asked questions about Xscape Tulum

What is normal check-in & check-out time at Xscape Tulum?
The standard check-in time at Xscape Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Xscape Tulum provide breakfast?
Yes, Xscape Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Xscape Tulum?
Xscape Tulum has a 3.5-star rating.
How many floors does Xscape Tulum have?
Xscape Tulum has 3.
How many rooms are available at Xscape Tulum?
Xscape Tulum has 27.
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Xscape Tulum reviews and ratings

8.8
Very Good
From 562 reviews
Cleanliness

9.0

Room Comfort

8.8

Location

8.6

Service and Facilites

9.2

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Traveller Reviews Xscape Tulum

Number of reviews per page
20
40
Top reviews
Grace
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The place was very peaceful! Definitely go, if you want to Xscape!
Maninder
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Represented good value. Staff were friendly and helpful. Good basic accommodation in walking distance of centre, rating given in the context of price paid. Beautiful grounds with a jungle feel. Expect charm rather than luxury. Front of property is noisy at night, try to book rooms at back of property. Works best as a base to go out from. Thanks to the hotel’s team for making us welcome.
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Gilberto
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Nice staff who accommodated any request, beautiful setting, close to main
Emillie
icon-
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room. Breakfast and dinner was phenomenal. Easy to get to centro.
Ingrid
icon-Family
Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Everything is great
Gillian
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

.
Eliane
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We loved Luis ! He was always so kind and helpful.
Renata
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!
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Helia
2.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Very bad
Landon
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Antonia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Very nit and quint little place. Will definitely stay again
Yug
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
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Aneesa
icon-Leisure
Leisure
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Beautiful gardens and relaxing vibe
R Lalit
icon-Leisure
Leisure
2.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Henry
4.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Brittany
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
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Svetlana
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Marika
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Michelle
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
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Elizabeth
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Staff very friendly. Place very clean. Quiet and relaxing atmosphere. Restaurants have great food.
Number of reviews per page
20
40

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Exterior 4 Xscape Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.