Staying at Xscape Tulum is a good choice when you are visiting Tulum.
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Xscape Tulum
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8.8
/10
Very Good
562 reviews
What Guests Say About Their Stay
Emillie
10.0
/ 10
The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room.
Breakfast and dinner was phenomenal. Easy to get to centro.
Renata
10.0
/ 10
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance.
The beach is 20min by bicycle (5min by car)
Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection.
And amazing team!
Marika
10.0
/ 10
Walking distance to Tulum Centro.
7 eleven, very cute cafe and many dining nearby.
Very friendly receptionist.
In the Area
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Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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This accommodation offers:
Outdoor pool
Bicycle rental
Parking
Luggage storage
Garden
Bicycle storage
Library
Multilingual staff
What's around Xscape Tulum
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Xscape Tulum
General
In Tulum (Tulum City Center)
Location
A stay at Xscape Tulum places you in the heart of Tulum, within a 10-minute drive of Gran Cenote and Tulum National Park. This hotel is 3.3 mi (5.4 km) from Tulum Mayan Ruins and 4.3 mi (7 km) from Playa Paraiso.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Hospital de Tulum - 0.6 km / 0.4 mi
Dos Aguas Park - 0.9 km / 0.6 mi
Holistika Art Walk - 1.8 km / 1.1 mi
Hunab Lifestyle Center - 2.7 km / 1.7 mi
Jaguar Park - 2.8 km / 1.8 mi
Cenote Calavera - 3.2 km / 2 mi
Cenote Cristal - 4.2 km / 2.6 mi
Tulum National Park - 4.4 km / 2.7 mi
Tulum Tower - 4.4 km / 2.8 mi
Acceso al Parque Jaguar - 4.7 km / 2.9 mi
Jaguar Viewpoint Tulum - 4.8 km / 3 mi
Cenote Escondido - 4.9 km / 3.1 mi
Casa del Cenote - 4.9 km / 3.1 mi
Temple of the Descending God - 4.9 km / 3.1 mi
Temple of the Frescoes - 4.9 km / 3.1 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 39.4 km / 24.5 mi
Cancun Intl. Airport (CUN) - 119.3 km / 74.1 mi
Facilities
Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike storage.
Business Facilities
Featured amenities include multilingual staff, luggage storage, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
At Xscape Tulum, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 27 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily.
All facilities in Xscape Tulum
Facility
- Outdoor pool
- Bicycle rental
Fitness Center
Common Space
Lobby
Exterior
Bedroom
Transportation
- Secure parking
- Bicycle storage
- Bicycle rental
Things to Do
- Outdoor pool
- Garden
- Library
- Pool sun loungers
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
General
- Smoking area
- Parking
Accessibilty
- Accessible path of travel
Public Facilities
- Parking
- Safety deposit box
Hotel Services
- Luggage storage
- Multilingual staff
- Concierge
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Xscape Tulum
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Monday - Sunday: 7:30 AM - 9:00 PM
Pets
Pets Not Allowed
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Xscape Tulum | 27 |
Number of floors in Xscape Tulum | 3 |
Another facilities in Xscape Tulum | Secure parking, Bicycle storage, Bicycle rental, Outdoor pool, Garden |
Frequently asked question in Xscape Tulum
What is normal check-in & check-out time at Xscape Tulum?
The standard check-in time at Xscape Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Xscape Tulum provide breakfast?
Yes, Xscape Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Xscape Tulum?
Xscape Tulum is a 3.5-star hotel.
How many floors does Xscape Tulum have?
Xscape Tulum has 3 floors.
How many rooms are available at Xscape Tulum?
Xscape Tulum has 27 rooms in total.
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More Reviews from Other Guests in Xscape Tulum
Overall Ratings & Reviews Xscape Tulum
Other sources (562)
8.8
Very Good
From 562 reviews
Cleanliness
9.0
Room Comfort
8.8
Location
8.6
Service and Facilites
9.2
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Traveler Reviews Xscape Tulum
Number of reviews per page
20
40
Top reviews
Grace
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The place was very peaceful! Definitely go, if you want to Xscape!
Maninder
with Partner
8.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Represented good value. Staff were friendly and helpful. Good basic accommodation in walking distance of centre, rating given in the context of price paid.
Beautiful grounds with a jungle feel. Expect charm rather than luxury. Front of property is noisy at night, try to book rooms at back of property. Works best as a base to go out from.
Thanks to the hotel’s team for making us welcome.
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Gilberto
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Nice staff who accommodated any request, beautiful setting, close to main
Emillie
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room.
Breakfast and dinner was phenomenal. Easy to get to centro.
Ingrid
Family
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Everything is great
Gillian
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
.
Eliane
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
We loved Luis !
He was always so kind and helpful.
Renata
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance.
The beach is 20min by bicycle (5min by car)
Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection.
And amazing team!
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Helia
2.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
Very bad
Landon
Leisure with Partner
8.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub.
All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Antonia
Leisure with Partner
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Very nit and quint little place. Will definitely stay again
Yug
Leisure with Friends
4.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options.
They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
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Aneesa
Leisure
10.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Beautiful gardens and relaxing vibe
R Lalit
Leisure
2.0
/10
Reviewed 90 week(s) ago
Expedia Group verified review
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Henry
4.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Brittany
Leisure with Partner
4.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
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Svetlana
6.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Marika
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
Walking distance to Tulum Centro.
7 eleven, very cute cafe and many dining nearby.
Very friendly receptionist.
Michelle
Leisure Family
4.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
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Elizabeth
Business and Leisure with Partner
8.0
/10
Reviewed 100 week(s) ago
Expedia Group verified review
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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