Staying at Xscape Tulum is a good choice when you are visiting Tulum.
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Xscape Tulum
Hotels
8.8
/10
Very Good
532 reviews
What Guests Say About Their Stay
Renata
10.0
/ 10
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance.
The beach is 20min by bicycle (5min by car)
Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection.
And amazing team!
Marika
10.0
/ 10
Walking distance to Tulum Centro.
7 eleven, very cute cafe and many dining nearby.
Very friendly receptionist.
Bruce
10.0
/ 10
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
In the Area
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Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780
Main Facilities
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Swimming Pool
Restaurant
WiFi
Available Room Types in Xscape Tulum
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What's around Xscape Tulum
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, Estado de Quintana Roo, Mexico, 77780
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Discover More About Xscape Tulum
Location
Staying at Xscape Tulum is a good choice when you are visiting Tulum.
About Xscape Tulum
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Savor your favorite dishes with special cuisines from Xscape Tulum exclusively for you.
Xscape Tulum is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Xscape Tulum is the right place to stay.
All facilities in Xscape Tulum
Others
Things to Do
- Outdoor pool
- Garden
- Library
- Pool sun loungers
Hotel Services
- Tours
- Luggage storage
- Multilingual staff
- Concierge
Public Facilities
- Others
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
General
- Parking
- Smoking area
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Xscape Tulum
Important Note
- Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
- Airport shuttle fee: USD 130 per room (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk is open during the following times:
- Monday - Sunday: 7:30 AM - 9:00 PM
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Xscape Tulum | 27 |
Number of floors in Xscape Tulum | 3 |
Another facilities in Xscape Tulum | Outdoor pool, Garden, Library, Pool sun loungers, Tours |
Frequently asked question in Xscape Tulum
What are available facilities at Xscape Tulum?
There are top facilites at Xscape Tulum such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Xscape Tulum?
The standard check-in time at Xscape Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Xscape Tulum provide breakfast?
Yes, Xscape Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Xscape Tulum have?
Xscape Tulum is a 3.5-star hotel.
How many floors does Xscape Tulum have?
Xscape Tulum has 3 floors.
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More Reviews from Other Guests in Xscape Tulum
Overall Ratings & Reviews Xscape Tulum
Other sources (532)
8.8
Very Good
From 532 reviews
Cleanliness
9.0
Room Comfort
8.6
Location
8.4
Service and Facilites
9.0
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Traveler Reviews Xscape Tulum
Number of reviews per page
20
40
Top reviews
Eliane
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We loved Luis !
He was always so kind and helpful.
Renata
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance.
The beach is 20min by bicycle (5min by car)
Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection.
And amazing team!
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Helia
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Very bad
Landon
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub.
All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
Antonia
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Very nit and quint little place. Will definitely stay again
Yug
Leisure with Partner
4.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options.
They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
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Aneesa
Leisure
10.0
/10
Reviewed 57 week(s) ago
Expedia Group verified review
Beautiful gardens and relaxing vibe
R Lalit
Leisure
2.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Henry
4.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Brittany
Leisure with Partner
4.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
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Svetlana
6.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Mixed feelings about this one. Smelly room, breakfast wasn’t good, loud at night. Location is good if you want to be in town
Marika
Leisure with Partner
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Walking distance to Tulum Centro.
7 eleven, very cute cafe and many dining nearby.
Very friendly receptionist.
Michelle
Leisure Family
4.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
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Elizabeth
Business and Leisure with Partner
8.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
krista
2.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
Bruce
10.0
/10
Reviewed 76 week(s) ago
Hotels.com verified review
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
William Russell
Leisure with Friends
6.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room.
The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
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Edwin
Leisure
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
randy
Leisure Family
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
Buen lugar
Nitish
Leisure with Partner
4.0
/10
Reviewed 104 week(s) ago
Expedia Group verified review
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Number of reviews per page
20
40
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