Xscape Tulum

Nice staff who accommodated any request, beautiful setting, close to main

The staff was amazing. Luis was vey helpful and friendly. All the staff at the restaurant were very attending. The room service excellent. Clean room. Breakfast and dinner was phenomenal. Easy to get to centro.

Everything is great

Le jacuzzi fonctionne très bien !!! Il faut juste être patient lors du remplissage (peu de pression) et accepter qu'il y est une quantité limitée d'eau chaude pour la douche et le jacuzzi. Jardin très fleuri, transats confortables à la piscine, restaurant au top pour le petit déjeuner. Je recommande cet hôtel pour être au centre de Tulum.

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We loved Luis ! He was always so kind and helpful.

I love this place! I have stayed here many times over the last 10 years and it’s always my favourite. I always come back! Perfect location! Lots of cafes, restaurants, bars all within walking distance. The beach is 20min by bicycle (5min by car) Large rooms, comfy bed and pillows, clean, beautiful pool area… great food and drink selection. And amazing team!

Very bad

The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub. All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.

Very nit and quint little place. Will definitely stay again

Spuer nice courtyard area w pool and nice spacious tooms

It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.

Beautiful gardens and relaxing vibe

No había agua en la habitación y nos cambiaron a otra con cama muy pequeña había pedido king size

Es un lugar muy relajante y es un lugar ecológico muy linda donde un puede descansar y relajarse del ruido 🔕

This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull

Todo estaba perfecto, solo que se mira todo para adentro, no hay privacidad

Musique trop forte juste en bas de notre chambre d'hôtel. On aurait pu nous avertir, nous avions hâte d'aller nous reposer ailleurs...

Es un lugar muy ameno. El servicio de desayuno (los paquetes) y el de comida (Kukulcán roll y tacos de camarón) muy ricos!!

Buena atencion, servicio rapido en recepcion y restaurante. Comodo y seguro