Henann Crystal Sands

Resorts
8.9
/10
Exceptional
837 reviews

What Guests Say About Their Stay

Peter

10.0
/ 10
Property is right on the beach, staff is very friendly, rooms are clean. Good place to stay in Boracay

kiana

10.0
/ 10
The staff was amazing and super nice and very attentive. Especially Mika at the front desk and She at the activities counter. Hotel was clean and food was good. I would definitely recommend this hotel and stay here again in the future

Alexis

10.0
/ 10
Staff were very nice, their food options were varied and both breakfast buffet and a la carte menu were delicious. We also received excellent massages from the spa staff!
In the Area
See Map
Station 1 (In between boat Station 1 and D'Mall) , Boracay Island, Boracay, Aklan, Philippines, 5608

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
Henann Crystal Sands is a resort is located at Station 2. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Henann Crystal Sands

Station 1 (In between boat Station 1 and D'Mall) , Boracay Island, Boracay, Aklan, Philippines, 5608
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Lobby Henann Crystal Sands
Exterior 2 Henann Crystal Sands

Discover More About Henann Crystal Sands

Discover Your Paradise at Henann Crystal Sands, Boracay

Welcome to Henann Crystal Sands, your gateway to an unforgettable tropical escape in the heart of Boracay, Aklan. This stunning beachfront resort offers a perfect blend of luxurious comfort, breathtaking views, and unparalleled access to one of the world's most beautiful islands. Room rates at Henann Crystal Sands start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Henann Crystal Sands Location

Nestled in the vibrant Station 2 of Boracay Island, Henann Crystal Sands boasts a prime beachfront location along the world-renowned White Beach. Situated at Station 1 (In between boat Station 1 and D'Mall) , Boracay Island, Boracay, Aklan, Philippines, 5608, the resort is just a short, leisurely stroll from the island's pulse, offering the perfect balance of tranquil seclusion and easy access to the lively atmosphere. Imagine stepping out of your room and onto the powdery white sands, with the crystal-clear turquoise waters of the Visayan Sea just moments away. The atmosphere here is pure tropical bliss, with the gentle sound of waves and the warm sun setting the scene for your perfect holiday. It’s an ideal spot for those seeking to immerse themselves in the natural beauty of Boracay while remaining close to its vibrant heart.

Henann Crystal Sands Facilities & Services

Facilities for guests at Henann Crystal Sands are designed to ensure a comfortable and memorable stay. The resort offers a comprehensive range of amenities catering to every need.
  • Multiple swimming pools, including a stunning infinity pool with ocean views, perfect for a refreshing dip or simply lounging by the water. Operating hours are from 7:00 AM to 10:00 PM.
  • A fully equipped fitness centre, available from 6:00 AM to 9:00 PM, for those who wish to maintain their workout routine.
  • A luxurious day spa offering a variety of treatments and massages to help you unwind and rejuvenate. Prices start from approximately AUD $80 for a 60-minute massage.
  • Complimentary Wi-Fi access throughout the resort, keeping you connected during your stay.
  • On-site parking is available for guests, offering secure and convenient access for those arriving by private vehicle.
  • A dedicated concierge service to assist with tour bookings, restaurant reservations, and any other guest inquiries.

Henann Crystal Sands Room Types

Discover a range of exquisite accommodations designed to suit every traveller's needs. The room types of Henann Crystal Sands offer comfort, style, and breathtaking views.
  • Deluxe Rooms:

    These elegantly appointed rooms provide a comfortable sanctuary, often featuring a partial ocean view or garden view. All rooms are strictly non-smoking. Bathtubs are available in select Deluxe Rooms.
  • Premier Rooms:

    Offering enhanced space and amenities, Premier Rooms often boast direct access to the resort's swimming pools or stunning ocean vistas. These are also non-smoking and may include bathtubs.
  • Family Rooms:

    Perfect for families or larger groups, these spacious rooms are designed to accommodate multiple guests comfortably, often with separate sleeping areas and ample space to relax. Non-smoking, with bathtubs available in some configurations.
  • Suites:

    For the ultimate indulgence, our suites offer expansive living areas, premium furnishings, and spectacular views, often overlooking the ocean. These luxurious accommodations are non-smoking and typically feature a private bathtub.
Henann Crystal Sands does not offer pet-friendly rooms.

Henann Crystal Sands Dining & Restaurants

Embark on a culinary journey at Henann Crystal Sands, where a variety of dining options await to tantalize your taste buds.
  • The Buffet Restaurant:

    Offering a lavish spread of international and local delicacies, this restaurant is perfect for breakfast, lunch, and dinner. Enjoy an artisanal breakfast menu featuring fresh fruits, pastries, and cooked-to-order items. Estimated price per person for dinner is around AUD $40. Operating hours: 6:00 AM - 10:00 PM.
  • The Pool Bar:

    Sip on refreshing cocktails and enjoy light snacks while lounging by the pool. A great spot to unwind and soak in the tropical ambiance. Estimated price for a cocktail is AUD $12. Operating hours: 10:00 AM - 9:00 PM.
  • The Lobby Lounge:

    A relaxed setting for coffee, tea, and light bites, perfect for a casual meeting or a moment of quiet reflection. Operating hours: 8:00 AM - 8:00 PM.

Henann Crystal Sands Nearby Attractions and Activities

Boracay Island is brimming with activities and attractions, and Henann Crystal Sands provides the perfect base to explore them all.
  • White Beach:

    Of course, the star attraction is right on your doorstep! Spend your days sunbathing, swimming, or trying out various water sports along this world-famous stretch of sand.
  • D'Mall:

    Located a short walk from the resort, D'Mall is Boracay's central hub for shopping, dining, and entertainment. You'll find everything from souvenirs to fashion boutiques and a wide array of restaurants.
  • Puka Beach:

    Known for its distinctive puka shells and more tranquil atmosphere compared to White Beach, Puka Beach offers a different kind of island charm. It's a great spot for a peaceful stroll and to collect unique souvenirs.
  • Mount Luho:

    For panoramic views of the entire island, a visit to Mount Luho is a must. You can take a tricycle or a guided tour to reach the viewpoint and capture some incredible photos.
  • Jonah's Fruitshake & Snack Bar:

    A legendary Boracay institution, famous for its delicious and refreshing fruit shakes. It's a perfect stop to cool down after a day of exploring.
If you are looking for other activities around Henann Crystal Sands, check out the best deals on Traveloka: Recommended activities in Boracay, Aklan!

How to Get to Henann Crystal Sands from the Airport

Getting to Henann Crystal Sands from Caticlan Airport (MPH) or Kalibo International Airport (KLO) is straightforward, with several convenient options available. The airport transfer service of Henann Crystal Sands ensures a smooth transition to your island paradise.
  • Tricycle:

    From Caticlan Jetty Port, the most common way to reach your hotel is by tricycle. The journey from the port to Henann Crystal Sands typically takes about 10-15 minutes and costs approximately AUD $3-$5, depending on the type of tricycle and negotiation.
  • Environmental Fee and Terminal Fee:

    Upon arrival at Caticlan Jetty Port, you will need to pay an environmental fee (around AUD $2) and a terminal fee (around AUD $3). These are mandatory for all visitors entering Boracay Island.
  • Boat Transfer:

    From Caticlan Jetty Port, you will take a short boat ride (approximately 15 minutes) to Boracay Island. The boat fare is around AUD $3-$4.
  • Ride-hailing Service/Taxi:

    While not as common for the final leg on Boracay itself, you can use a ride-hailing service or taxi from the airport to Caticlan Jetty Port. Prices can vary, but expect to pay around AUD $10-$20 from Kalibo Airport to Caticlan Jetty Port.
  • Hotel Airport Transfer:

    For a hassle-free experience, you can pre-book an airport transfer service directly through Henann Crystal Sands. This often includes land and boat transfers, ensuring a seamless journey from the moment you land. Prices for this service can range from AUD $50-$100 per person, depending on the package.
How to get to Henann Crystal Sands is made easy with these transport options, ensuring you can start your vacation without delay.

Summary of Why You Should Choose to Stay at Henann Crystal Sands

Henann Crystal Sands offers an unparalleled tropical experience, making it the ideal choice for your next holiday.
  • Prime Beachfront Location:

    Direct access to the pristine White Beach, putting you at the heart of Boracay's beauty.
  • Luxurious Amenities:

    Enjoy world-class facilities including multiple swimming pools, a fitness centre, and a rejuvenating day spa.
  • Diverse Room Options:

    A variety of beautifully appointed rooms and suites cater to couples, families, and solo travellers, all offering comfort and style.
  • Exceptional Dining:

    Savour delicious local and international cuisine at the resort's on-site restaurants and bars.
  • Convenient Access:

    Easy proximity to D'Mall and other island attractions, ensuring you're never far from the action.
Room availability at Henann Crystal Sands is often in high demand, so it's recommended to book in advance. Booking Henann Crystal Sands through Traveloka is simple and secure, offering you peace of mind and the best possible rates. Book budget hotels in Boracay, Aklan and experience the magic of this island paradise. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Henann Crystal Sands

Swimming Pool Henann Crystal Sands
Swimming Pool
Fitness Center Henann Crystal Sands
Fitness Center
Functional Hall Henann Crystal Sands
Functional Hall
Lobby Henann Crystal Sands
Lobby
Exterior Henann Crystal Sands
Exterior

In-room Facilities

  • Cable TV
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Laundry
  • Shops

Public Facilities

  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box

Food and Drinks

  • A la carte lunch
  • Buffet breakfast
  • Buffet dinner

General

  • AC
  • Non-smoking room
  • Swimming pool

Hotel Services

  • Concierge
  • 24-hour security
  • 24-hour Receptionist

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Henann Crystal Sands

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

=== Please note that the hotel does not accept third-party credit cards. For verification purposes, kindly present original physical credit card used for payment upon checking in. Virtual credit cards will not be accepted. The property may require guests who do not present the original credit card to make payment again. For security reasons, the property will photocopy guests' credit card and valid photo ID upon check-in. === Child Policy Infant 0-4 year(s)Stay for free if using existing bedding. Note, if you need a cot subject to additional charge. Children 5-9 year(s) Stay for free if using existing bedding. === For non-smoking rooms, violators will be charged a penalty fee equivalent to 2 nights stay based on the published rates. === Please note that for any additional services, guests are required to contact the property directly to make the necessary arrangements. === Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. ===An additional charge of PHP 450 per person will be applied if the guests are flying in via Kalibo Airport. Please contact the property for more information. Please be advised that the SKY POOL can be booked for exclusive functions and may be closed down for a certain amount of time. "If a booking was cancelled by the client due to natural calamity such as typhoon resulting Caticlan and Kalibo flight cancellations or suspension of boat transfers to and from Boracay Island, there will be no refund but cancellation charge is waived and the affected tour date can be rebooked to a new tour date within 30 days subject to room availability. The rebooking is transferable and may be used by other people subject to client’s endorsement.
Room rates on December 31, 2025 (New Year's Eve) and Chinese New Year's Eve (date TBA) include a common buffet dinner for two persons. An extra person is required to pay for dinner in order for the resort to guarantee the room booked for you. Dinner Rates: • December 31, 2025, worth PHP 3,185 (prepaid rate) • Chinese New Year, rate and date to be advised

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Henann Crystal Sands
188
Number of floors in Henann Crystal Sands
4
Another facilities in Henann Crystal Sands
Cable TV, In-room safe, Refrigerator, Shower, TV

Frequently asked questions about Henann Crystal Sands

What are available facilities at Henann Crystal Sands?
There are top facilites at Henann Crystal Sands such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Henann Crystal Sands?
The standard check-in time at Henann Crystal Sands is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Henann Crystal Sands provide breakfast?
Yes, Henann Crystal Sands provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Henann Crystal Sands?
Henann Crystal Sands has a 5.0-star rating.
How many floors does Henann Crystal Sands have?
Henann Crystal Sands has 4.
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Henann Crystal Sands reviews and ratings

Overall Ratings & Reviews Henann Crystal Sands

Traveloka (57)
Other sources (780)
9.0
Exceptional
From 780 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Henann Crystal Sands

Number of reviews per page
20
40
Top reviews
Mark Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

super relaxing place
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property is right on the beach, staff is very friendly, rooms are clean. Good place to stay in Boracay
Piotr
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The resort is ok. Can’t say it was amazing but good enough for couple of days. The pictures are of are not up to date unfortunately. The place required a lot of walking and due the new low on the island you can’t have cocktails on the beach’s sun beds. Staff were nice and helpful. Clean.
Valentin Jacob Pangilinan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great resort, friendly staff and amazing beach! Highly recommend!
Aaron
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Gym was a nice addition with the right amount of equipment.
Melvin
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent customer service , exceeded all our expectations!
Jocelyn
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was excellent
kiana
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was amazing and super nice and very attentive. Especially Mika at the front desk and She at the activities counter. Hotel was clean and food was good. I would definitely recommend this hotel and stay here again in the future
Jason
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location but the food is average.
Adrian
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel is great, staff is friendly and helpful ❤️
Eduardo David David
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice room
Romulo
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location
Alexis
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were very nice, their food options were varied and both breakfast buffet and a la carte menu were delicious. We also received excellent massages from the spa staff!
Joe
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful facilities! Will stay again!
Donna-Michelle
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is lovely and all staff were helpful and courteous. I really have nothing to complain about regarding any of the facilities or staff members however we had upgraded our room to a sea view room and due to the construction going on next door I have to say I believe our room 434 was probably one of the worst 2 rooms in the hotel and to know we had paid extra for the privilege was not good. We did move rooms after 3 days and our second room was much better however I do believe we should have been informed prior to our arrival regarding the work being carried out until 23:30 one night when I had to go and speak to reception regarding the noise at which point they had security contact the builders and the next night we arrived home from dinner at 22:30 to find a member of staff outside our room again apologising for the noise and saying he would again contact security as they should finish the noise at 17:30. I know none of the is the hotels fault but our stay was heavily impacted especially the first half by the noise you could not use the balcony as there was nothing relaxing about sitting surrounded by the noise and I'll add some pictures I also believe to call the room a sea view is a bit of a stretch I mean we could see the sea just about if you squint between the trees or zoom in on your pics so all in all I would say yes stay here but do not upgrade and wait until the hotel next door is built
Read More
James
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Rooms clean and comfortable. Staff above and beyond in courtesy. Breakfast selections were fantastic and compliments to the chef for a great buffet.
Genevieve
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We very much enjoyed our stay at this luxurious hotel & highly recommend staying here. I booked a room for my husband & I, and another for my elderly parents. Our check in was smooth & quick. The premier deluxe room with pool access that we were given was wonderful. It was spacious, had an extremely comfortable bed & luxurious amenities. Our stay included a daily buffet breakfast which we enjoyed. There was a varied selection of delicious local & American dishes on offer. The hotel staff, from the reception desk to the room attendants, restaurant servers & pool attendants were very friendly & helpful. Best of all was the fact that we could walk out to the beautiful white sand Boracay beach and see the sun set spectacularly every day of our stay at Henann!
Read More
CHRISTINE
icon-Leisure
Leisure
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff not supportive. Couldn’t get a beach/pool towel because I couldn’t check in until 3pm and I arrived at 8am, so I figured they accommodate guess going to the beach during that time. I was told there would be no assistance provided if the tropical stormed progressed to the point that flights are cancelled or extensively delayed and I would still have to check out at 12pm. When I returned to the resort from the beach one evening the security person asked me my room number but didn’t ask the couple in front of me. Asking for the room number was a constant thing here like I wasn’t a guess. The food at sapphire hotel restaurant was subpar and they have signs all over that say no leftover food or you’ll be fined 300php. There’s also no place for outside food. The room and facility quality doesn’t look like pictures! Moldy shower. The part that bothered me the most is I placed the do not disturb light on for no room cleaning as I am particularly. Someone came in anyway turned off the do not disturb light, folded my pajamas and placed them on the dirty stained carpeted bench then took my personal pillowcase off their pillow must’ve thought about it and put it back on inside out. When I called the front desk to inquire the receptionist was not polite. She was trying to find ways to blame me and wouldn’t let me speak. I had to ask her to let me speak. Found out I did use it correctly, so why were they in the room. Felt totally uncomfortable the entire time!
Read More
glen
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

ok
Thomas
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice hotel with high end features, great pools, friendly staff and a great location. The hotel is looking a bit rough around the edges as there appears to be some deferred maintenance like on the roof overhangs and some room features. Nothing that takes away from the stay or is truly broken.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Henann Crystal Sands

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Henann Crystal Sands

Traveloka (57)
Other sources (780)
9.0
Exceptional
From 780 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Henann Crystal Sands

Number of reviews per page
20
40
Top reviews
Mark Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

super relaxing place
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Property is right on the beach, staff is very friendly, rooms are clean. Good place to stay in Boracay
Piotr
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The resort is ok. Can’t say it was amazing but good enough for couple of days. The pictures are of are not up to date unfortunately. The place required a lot of walking and due the new low on the island you can’t have cocktails on the beach’s sun beds. Staff were nice and helpful. Clean.
Valentin Jacob Pangilinan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great resort, friendly staff and amazing beach! Highly recommend!
Aaron
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Gym was a nice addition with the right amount of equipment.
Melvin
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent customer service , exceeded all our expectations!
Jocelyn
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff was excellent
kiana
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff was amazing and super nice and very attentive. Especially Mika at the front desk and She at the activities counter. Hotel was clean and food was good. I would definitely recommend this hotel and stay here again in the future
Jason
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location but the food is average.
Adrian
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Hotel is great, staff is friendly and helpful ❤️
Eduardo David David
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice room
Romulo
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Location
Alexis
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff were very nice, their food options were varied and both breakfast buffet and a la carte menu were delicious. We also received excellent massages from the spa staff!
Joe
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful facilities! Will stay again!
Donna-Michelle
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is lovely and all staff were helpful and courteous. I really have nothing to complain about regarding any of the facilities or staff members however we had upgraded our room to a sea view room and due to the construction going on next door I have to say I believe our room 434 was probably one of the worst 2 rooms in the hotel and to know we had paid extra for the privilege was not good. We did move rooms after 3 days and our second room was much better however I do believe we should have been informed prior to our arrival regarding the work being carried out until 23:30 one night when I had to go and speak to reception regarding the noise at which point they had security contact the builders and the next night we arrived home from dinner at 22:30 to find a member of staff outside our room again apologising for the noise and saying he would again contact security as they should finish the noise at 17:30. I know none of the is the hotels fault but our stay was heavily impacted especially the first half by the noise you could not use the balcony as there was nothing relaxing about sitting surrounded by the noise and I'll add some pictures I also believe to call the room a sea view is a bit of a stretch I mean we could see the sea just about if you squint between the trees or zoom in on your pics so all in all I would say yes stay here but do not upgrade and wait until the hotel next door is built
Read More
James
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Rooms clean and comfortable. Staff above and beyond in courtesy. Breakfast selections were fantastic and compliments to the chef for a great buffet.
Genevieve
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We very much enjoyed our stay at this luxurious hotel & highly recommend staying here. I booked a room for my husband & I, and another for my elderly parents. Our check in was smooth & quick. The premier deluxe room with pool access that we were given was wonderful. It was spacious, had an extremely comfortable bed & luxurious amenities. Our stay included a daily buffet breakfast which we enjoyed. There was a varied selection of delicious local & American dishes on offer. The hotel staff, from the reception desk to the room attendants, restaurant servers & pool attendants were very friendly & helpful. Best of all was the fact that we could walk out to the beautiful white sand Boracay beach and see the sun set spectacularly every day of our stay at Henann!
Read More
CHRISTINE
icon-Leisure
Leisure
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff not supportive. Couldn’t get a beach/pool towel because I couldn’t check in until 3pm and I arrived at 8am, so I figured they accommodate guess going to the beach during that time. I was told there would be no assistance provided if the tropical stormed progressed to the point that flights are cancelled or extensively delayed and I would still have to check out at 12pm. When I returned to the resort from the beach one evening the security person asked me my room number but didn’t ask the couple in front of me. Asking for the room number was a constant thing here like I wasn’t a guess. The food at sapphire hotel restaurant was subpar and they have signs all over that say no leftover food or you’ll be fined 300php. There’s also no place for outside food. The room and facility quality doesn’t look like pictures! Moldy shower. The part that bothered me the most is I placed the do not disturb light on for no room cleaning as I am particularly. Someone came in anyway turned off the do not disturb light, folded my pajamas and placed them on the dirty stained carpeted bench then took my personal pillowcase off their pillow must’ve thought about it and put it back on inside out. When I called the front desk to inquire the receptionist was not polite. She was trying to find ways to blame me and wouldn’t let me speak. I had to ask her to let me speak. Found out I did use it correctly, so why were they in the room. Felt totally uncomfortable the entire time!
Read More
glen
icon-
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

ok
Thomas
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice hotel with high end features, great pools, friendly staff and a great location. The hotel is looking a bit rough around the edges as there appears to be some deferred maintenance like on the roof overhangs and some room features. Nothing that takes away from the stay or is truly broken.
Number of reviews per page
20
40