Swissôtel Makkah

Good hotel, great location, , breakfast & dinner was excellent

Excellent service

This was my first stay at this hotel. I had reserved a room with a direct view of the Kaaba. The room itself was spacious, very clean, and beautifully maintained. The view was truly breathtaking. However, there were several major drawbacks during my stay. The elevators were extremely overcrowded and insufficient for the number of guests. I often had to wait at least 30 minutes each time I needed to go up or down, especially during prayer times. Additionally, the hotel’s mosque was located very far from the rooms, requiring a long and tiring walk. The lobby was constantly overcrowded because the hotel has a direct entrance to the Haram, attracting many people who were not guests at the hotel, making it chaotic at all times. One serious issue was the hygiene at the restaurant. Although the food quality was good, the cleanliness was unacceptable. When ordering tea, they bring a teapot along with a large cup of warm milk. Often, milk is left over. Shockingly, I witnessed the staff collecting leftover milk from guests’ cups into a separate container to reuse it for other guests. I personally saw this happen, and it was extremely unhygienic and disturbing. Because of these reasons, despite the beautiful view and room quality, I will not consider staying at this hotel again

Amazing

We had an amazing stay, the staff was very friendly and welcoming. The breakfast buffet was amazing, so many options. Highly recommend!

Room looked clean but as soon as we walked in it smelt like cigarettes, open the cupboard smelt of fish...spoke to management, he came with air freshner which snelt nice for 1 min, then back to have it was...bathroom was really small

Using the lifts was a bit inconvenient.

I had specifically booked this trip for my parents as they were going on a holy journey ….yet they were given an accessible room when I had not booked that…there was no partition in the shower area and the entire bathroom was a slipping hazard. This was extremely disappointing given the amount I was charged. Absolutely unacceptable from a brand like swissotel

Hotel is located right across from the Haram. Very very convenient for everything. Extremely good customer service. But selection for buffet breakfast should be better.

Everything was good.

This Property is awesome very convenient walking distance to everything you need to visit. I love how stuff is very Friendly and hotel is spotless clean. I will highly recommend it to everyone how wants to start journey of Umrah.

We booked a beautiful suite with Kaaba view. Unfortunately it got spoiled by some boneheads smoking in non smoking rooms and s

Everything

Excellent location and friendly staff. Highly reccomend.

Excellent

Was fine. Good location but didn’t honour any special requests and didn’t honour the upgrade.

A little outdated showered were super tiny

Fantastic stay, very close to Haram. Breakfast and dinner was included and the food was very good quality. Would recommend to everyone.

Will come back again

Enjoyed every moment