Palacio de Santa Inés hotel

24 hour front desk extremely helpful with any needs and information. Charming hotel, great location and quiet.

Room was comfortable. Not sound proof. The view from room was excellent. Staff was great. Location was great. Would absolutely stay again.

Beautiful building, friendly and helpful staff and great location

Breakfast was good. Didn’t need A/C.

Great location for access to the Alhambra (be aware access to the hotel is up about 20 steps). We can recommend a room with a view of the Alhambra. Super buffet breakfast. Excellent restaurants and bars are all around.

Our stay was only 2 nights and 1 full day. The staff were great and very helpful. This place is a very interesting place to stay and I slept great despite some noisy neighbor drunk ugly crying for a couple hours. I'm pretty understanding when it comes to living in a repurposed older establishment so I don't generally think it's fair to knock it for its old home characteristics (hearing toilets flush and noisy floors) but room and bathroom configuration could have been thought out a little better. I'm not sure the remodeling plans were super well designed. Shower doors only covered just under half the length of tub so water running off your elbows goes right on the floor in front of the toilet, tub space is too small for a taller person. I'm 6'1 and my head was very close to the ceiling in the tub area. At some point I got a minor whiff of sewer gas in the bathroom (don't ask me how I know what it was). That generally is a sign that the plumbing is either incorrectly designed or there is a failure somewhere. This however was not much of a problem because the smell went away very quickly and was only in the bathroom. Regardless I had a good experience and was comfortable. Location was great, room was clean, ac worked well and we slept great! Which is why I still think it deserves 4 stars. Bathrooms could use some work though.

Excellent hotel but difficult for access for travelers with mobility issues. Staff very accommodating and helpful when informed.of issues. ALLstaff is respectful, friendly and professional. Will return

Wonderful stay. My spouse and I absolutely loved our time at Palacio de Santa Inés. The staff were incredibly kind and helped us with several needs (laundry, cab services, off-the-path tourist spots, and finding less touristy and more local shopping places, to name a few). The staff was also multilingual (I heard English, Spanish, French, and German all from the same concierge for example), which was not a requirement for us in booking but very impressive. The breakfast was delicious and quite varied for a hotel offering. The units have AC (which is not common among others this historic in town) that worked well during the time of year we visited. The hotel is beautiful and a great example of Spanish city palace design. The room was fantastic. Ours in particular was modeled after Nasrid decor and was absolutely beautiful. We loved our time here and will definitely be staying here again on our next trip to Granada.

Room was dated, as was the bathroom. They were ripping out the bathroom next door during our stay. Good breakfast.

Everything was good. The room a bit warm, but we failed that to ask for help which was our mistake.

The staff was very welcoming and helpful, especially with transportation to and from airports and bus stations. The area where the hotel is has all of the sites that you want to see in Granada, and they are all within walking distance. The breakfast was very good, and the rooms were very clean. I would highly recommend this to anyone.

Staff was very accommodating. Hotel is very historic and beautiful. Only downside was you can hear everything outside and between rooms. Location is prime.

Unique hotel in unique/great walkable area. Staff was great. Only complaint is WiFi hardly worked. Would stay again.

Interesting and enjoyable historic building in the middle of the old city. Parking is a little complicated, but the instructions were fine.

Beautiful old hotel with lots of character in a great location. Staff were very friendly and helpful. Excellent buffet breakfast. So happy we chose this hotel for our stay in Granada.

I absolutely loved my stay at this hotel. It was truly perfect. The property is beautiful, charming, and everything was excellent. The location is also amazing—close to everything.

Great location and incredibly helpful staff. The room was on a large side and the bed was very comfortable. If you like to open your windows for circulation make sure you book a room with a view as other rooms look into the inner court yard where the reception is. Internet worked well, breakfast was very good.

Great location, comfortable and charming accommodations, friendly and helpful staff.

A great location, our room even had a super view of the Alhambra. The reception staff were really helpful and friendly, looking after our baggage until we left in the late afternoon. The hotel itself was very quaint and historic but showing some signs of needing a little bit of restoration. Overall a brilliant choice for a stay in Granada and really good value for money.

Excellent location.