Four Points by Sheraton Perth

The concierge on arrival was very warm and welcoming, which made us feel instantly at ease. We were pleasantly surprised with a complimentary upgrade. The room was spotless, and breakfast was excellent—all of the food was fresh and delicious. We're truly grateful for the wonderful hospitality.

Thank you

Conveniently located for events at the RAC Arena. Staff are always kind and welcoming. Booking was made online for a room with 2 beds for a family of 4, when we arrived the room only had 1 king bed. Reception staff tried to relocate however due to high occupancy they had to bring a single trundle bed into the room for my husband while myself and 2 kids shared the king. They were quick to resolve the issue but obviously it made things very tight for our overnight stay. They did comp us 2 free drinks but the revenue wasn't open late the day we stayed so we weren't able to use the vouchers. Breakfast was very busy. Staff were overwhelmed with guest numbers and cleaning off tables. Several items (mushrooms, bacon, pancakes and juice took long periods of time to be filled again. One coffee machine on a very busy morning isn't ideal either. We will continue to book and stay when there are events at the RAC Arena.

Overall out stay was "fine" but I won't be booking the Four Points in Perth ever again. I'm not one to complain but there were a number of factors that really impacted our experience: (1) I was signed up to Marriott Bonvoy rewards after specifically declining when asked during check-in. Besides the data privacy concerns, the spam in my inbox was daily and not appreciated. It was such a pain to close my account I eventually went down to reception and made it their problem (2) Breakfast was "OK" but there was a sever lack of cleanliness and care for hygiene. We had breakfast 6 times and each time found that surfaces and shakers were greasy, already used utensils were put back with clean ones and the seemed to be a lack of care from the staff to help out when asked. The food also left a lot to be desired, we often didn't finish our meals and left food on our plates which is very unlike me! (3) Housekeeping was a joke. Our used cups and mugs weren't removed when requesting the room to be cleaned, and instead were grouped under the TV. There was a stage that we had 4/5 there after requesting a room refresh (4) The whole hotel needs a review, especially if they're "4 stars". The carpets in the hallways are dusty and stained, the curtains in the rooms are just as bad. The hotel is pretty run down overall. For the price we paid including breakfast, I was very disappointed and hope that anyone reading this carefully researches other reviews before deciding to book

Fantastic location when attending an event at RAC arena

Wonderful one night stay for a concert across the road. Would stay again!

the customer and room service was very good. The place was clean and tidy. I would book this place again the next time i visit Perth.

We loved the buffet the next day

The perfect base for attending a concert at RAC Arena, shopping, eating and not having to drive anywhere.

Over priced. Buffet breakfast was not great. Not worth the 360 + dollars for one night very disappointing. Can stay at the crown for that price with a better buffet breakfast

Room was fantastic, great staff and across the road from the RAC arena.

Our stay was mostly fantastic. Breakfast was lovely as usual and our room was clean and pleasant. Our only issue for the stay was on the Saturday night we (3 of) ordered cocktails at the bar. There was no one else waiting for drinks aside from us and it took 25mins to get the 3 cocktails to us, which we understand they do take a little longer but we did think that 25mins was quite a long time to wait. The food we had was delicious but! Other than that we were very satisfied with our stay! Thank you

Drink on arrival, 5 star service through

Nice hotel with decent facilities and easy access to the shops. Great service!

No coffee/snacks availability after breakfast facility closes at 10.00AM until bar/restaurant opens after 4.00M - I don't want to be imprisoned in my room to get room service. No laundry facilities available two days running (Sunday and public holiday). I expect better from the Sheraton name.

We stayed for 2 nights, found all staff to be helpful, friendly and a good selection at the Buffet breakfast. Rooms are a little dated but clean and suited our needs.

Very Clean and great staff

We were for the first time in Perth and in this hotel. Hotel was clean and rooms were clean. Linens were changed everyday. Noise from the other rooms was clearly heart, so minus for that. Breakfast was quite standard, minus for coffeemaschine which gave very lowstandard coffee. Reseption personnel were very polite and helpfull.

The only negative was tea making facilities. There eas a kettle but no milk or tea that I could see.

Late arrival and staff very welcoming. Had breakfast every day which was excellent. Had dinner in Bar 2 nights. Service was quick and well priced and enjoyable. Staff all over venue were excellent and very friendly. Would recommend this venue.