Hilton Sydney

Staff were excellent - everyone we encountered! Rooms and service exceptional. The location is very good. Thank you

Got an upgrade to the executive suite - WOW

Location, cleanliness and amenities. Always great value.

Allowed early check in

This was a lovely,clean hotel with spacious rooms. The location was perfect for seeing the sights of Sydney

Great service. Staff very courteous and attentive.

Nice location, staff is courteous

the

Everything was great. Only there 2 nights.

NTR

Very efficient staff

It was a very good stayed. Just a small comment and suggestion if you can change the window cover to a roll up curtain or blinds because it makes the room very dark and feeling claustrophobic… In general it was good. Thanks to the staff in the front desk they’re very helpful and nice. Thank you.

Location, location, location! This hotel is located in the heart of the CBD. Just steps away from the gorgeous Queen Victoria Building, and within walking distance of Circular Quay. Beautiful, spacious, and spotless lobby layout. Friendly and courteous concierge and housekeeping staff. Would recommend to everyone I know and will most certainly be staying there upon my next visit.

Great service and room was very comfortable. Gym was also good but missing a few machines. Only downside was that the spa was not working, otherwise was a great stay!

Excellent

Everything was just how you expected a 5 star to be Bright clean spacious comfortable bed

Room had a damp smell, but ok.

Everything is just right! Staff are excellent and ever present without being intrusive. Location is the best. Will be back!

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I had a very disappointing experience booking Hilton Sydney through Hotels.com. At checkout, I intended to select PayPal Pay in 4, but accidentally selected PayPal full payment. I cancelled it immediately while it was still processing, then completed the booking correctly using PayPal Pay in 4. Despite cancelling straight away, both payments were still taken, resulting in a double charge. The situation was made worse because the Hotels.com app did not clearly show that the booking was for New Year’s Eve (NYE). When I arrived at Hilton Sydney, staff asked me to cancel the booking first, saying they would rebook me. After I had already cancelled, I was then informed that I was required to book two separate rooms at approximately AUD 1,700 per room due to hotel policy, even though my daughters are only 12 and 14 years old. I could not afford this cost, so I did not stay and did not use any hotel services. I contacted Hotels.com immediately to request a refund, explaining that: • The booking was cancelled at the hotel’s request • I was charged twice due to a payment error • I did not stay or use the room However, Hilton refused to refund the first payment, citing a non-refundable policy, and Hotels.com later confirmed they could not assist because Hilton declined to waive the policy. Being charged twice for a service I never used, after cancelling at the hotel’s request and then being presented with unaffordable conditions, reflects extremely poor customer care.