Hilton Sydney

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I had a very disappointing experience booking Hilton Sydney through Hotels.com. At checkout, I intended to select PayPal Pay in 4, but accidentally selected PayPal full payment. I cancelled it immediately while it was still processing, then completed the booking correctly using PayPal Pay in 4. Despite cancelling straight away, both payments were still taken, resulting in a double charge. The situation was made worse because the Hotels.com app did not clearly show that the booking was for New Year’s Eve (NYE). When I arrived at Hilton Sydney, staff asked me to cancel the booking first, saying they would rebook me. After I had already cancelled, I was then informed that I was required to book two separate rooms at approximately AUD 1,700 per room due to hotel policy, even though my daughters are only 12 and 14 years old. I could not afford this cost, so I did not stay and did not use any hotel services. I contacted Hotels.com immediately to request a refund, explaining that: • The booking was cancelled at the hotel’s request • I was charged twice due to a payment error • I did not stay or use the room However, Hilton refused to refund the first payment, citing a non-refundable policy, and Hotels.com later confirmed they could not assist because Hilton declined to waive the policy. Being charged twice for a service I never used, after cancelling at the hotel’s request and then being presented with unaffordable conditions, reflects extremely poor customer care.

Business Friendly

Great location walking distance to Sydney’s best. Room comfortable, staff friendly & helpful. Reasonable priced quality hotel it has become a preferred staycation hotel.

We had a one night stay at the Hilton to see a show, it was just perfect. The room was lovely and had a view of Town Hall and the QVB. The bed was perfect and super comfortable. Staff were welcoming and friendly. I love being so close to everything, shops, trams, coffee. Cannot wait to return.

Room was not to standard of a top rated hotel

Beautiful place to have breakfast. Very friendly staff.

Rent och fräscht

Tutto perfetto, consigliato

Hotellet är för stor och har inte kapacitet vissa tider för att ta hand om incheckning, hissar och frukost. Det blev en hel del onödig tid att vänta för att få checka in, få plats i hiss med mera.

Room was clean, loved the filtered water available in the room. Great buffet breakfast! All staff were very friendly and helpful. Thanks for a great stay!

All of the above Staff especially!

快適に過ごせた。 年末の繁忙期なので仕方ないですが、部屋の清掃をお願いしたけど、清掃されていないことがあった。

Great location, good breakfast, lovely room

Room perfect, Jiwoo at reception amazing and Amelia helped me with bag drop off earlier in the day. Five stars staffing

We had the option to upgrade to the ambassador suite on arrival for not much more and it was the best decision ever. Lots of room to roam for my six year old, and even had partial harbour view. Loved our stay, would come back again.

Excellent location and room and staff

All was excellent

Room spotless, bathroom excellent, clean to perfection. Breakfast with satisfying selection of food for every taste. Staff extremely courteous, friendly and always ready to help. Location of the hotel: also very good. We can highly recommend this hotel and we will be back when we go to Sydney.

Our room was incredible with a great bed and very quiet. But the highlight was the staff. Friendly and professional. Wish I could give this hotel more than 5 stars