Mantra on Hay Perth

The property looks tired and in need of some TLC. The room was clean with the exception of the oven. The kitchens aren’t very well stocked. One tiny frypan for a 2 bedroom apartment, no scissors etc. The tv didn’t work for 4 nights of my stay. At any given time one or two of the three lifts were out of order. The biggest concern is the location. It’s not walking distance to a big supermarket and doesn’t feel very safe to walk back alone at night.

Check in was good with very friendly staff. After booking i received a few less friendly emails about parking, insisting that I pre book and prepay. One of these emails "Dear [Guest Name], We are looking forward to welcoming you to Mantra on Hay for your upcoming stay this 2026-01-10 If there is anything you require prior to your arrival—such as bedding configuration or special preferences—please do not hesitate to contact us via email at ----@--------.--- You can also reach our Front Desk Team directly on (08) 9267 4888." The room was dated and the bedding a mixture of sheets and duvets that didn't quite fit. The drop off parking outside the hotel was occupied mostly by the same two cars which caused irritation on checkout for us and other guests as we had to park either down the road or block traffic to load our bags into the car. There are definitely better options around.

I had been given the impressiin that parking was free when i booked but NO, you pay 30 dollars per day to park. I was charged for 2 days. Was told online i have a balcony view which did not happen. I think there needs to be a better way of communicating what is obtainable online and onsite.

Love staying here all the time

Communication cleanliness

The bathroom was very dated and old.

Friendly staff clean amenities

Usually very good stay here - At least twice a year. Rooms still relatively clean and in good condition but elevators were out of action for over an hour (so it was 930 at night) No access to rooms. Last time i stayed elevators had a problem too.

Yes great

Yes I’d stay again. Needs a little bit of love but great size nice bedroom and all spaces really clean. Great location for Gloucester park. Good shower pressure

Excellent staff and a reasonable stay and value for money However beginning to look tired

In need of a refresh. Bathrooms were average.

Dirty area

Horrible smell in our room. Smelled like an old urine, musky smell. Outdated rooms now for the price. Staff were really helpful though

liked the location, easy walking to the shopping area , aslo down to the Swan River , Queens Garden,

Hotel is reasonable for the price. The area surrounding the hotel feels like the rough end of town near the courts. However, it’s a close walk to the swan river and Elizabeth quay which is really nice.

Central to great shopping, parking entry access is a little narrow. No safe smoking area was a big let down, leaving the hotel for a smoke made it an uncomfortabe stay.

We requested the hotel to provide room cleaning and arrange 2 x single bed in one room one day. When I returned to my apartment in the evening, the door at balcony was found full-open, and bug and flies were in the apartment. In addition, the bath room did not provide hot water continuously. My family found getting hot water for 1 few second and then cold water in the shower. The light in the bedrooms is too dark. The toilet door lock is mis-aligned with the frame and very diffiicult to close completely. In overall, the apartment is required to refurbish the facilities.

Like two bedroom apartment option for our young family, reasonably clean, comfortable bed and handy having cooking facilities, washing machine. Kids were excited about the undercover pool area as wanted to swim even though it’s cold in August!

Just because it says parking onsite doesnt mean you will get a park. Only reason we stayed, but still had to pay for Wilson parking. Shower had no door so completely washed the bathroom floor as water shot straight out. Then needed more towels. We noticed Vomit in the lift was left for an unacceptable length of time before cleaned up. Small bathroom, toilet squished in corner, not comfortable.