Mantra on Hay Perth

great spot

Spacious

This Mantra is a bit of a let down for the brand name and the building and rooms desperately need refurbishing. There were large holes in the ceiling, and the room was had a strong smell of detergent.

Kitchen seems a bit greasy and the carpet seems a bit dusty

The reception staff is efficient and friendly. Room decor is dated and gives a somewhat run down feeling. Power outlets are mostly at foot level - not particularly senior-friendly as I had to stoop to connect. In my room the newer of the two air conditioners give out warm air but does not stop even though the desired temperature is reached. I had to use the older air conditioner which fortunately worked well and quietly enough, but the air filter needs cleaning. There is a power bar for the hot water pot and toaster which strangely sits on the trash bin because the cable is not long enough. That’s not quite professional. Note: I couldn’t add more than one photo as Expedia says my two photos exceeds the size limit (very strange indeed!)

First of all, there is no porter to help if you have lots of bags. Second when I went to get the bag trolley it had flat tyres. So I went to the other 2 trolleys and they had flat tyres. Honestly for the money you would be better staying at a place charging you $200 more for the convenience. It’s not about porters and trolleys. Think about it

Wifi was very weak in the room, otherwise everything was very good! We like Chinese restaurant on the ground floor!

Amazing value for money

Big apartment, quiet, well equipped

Great location, friendly helpful staff, we had the 2 bedroom apartment which was perfect. Would have been even better of parking was included, byt that was not a major deal breaker.

ASK ABOUT CONSTRUCTION WORK NEXT DOOR it would have been nice to be advised that construction was next door as the jack hammers were from 8am to 4pm - all day every day (5 day stay) The service at the front counter on departure is an issue I asked a question re lost and found - the assistant had no idea and would ask anyone and simply said no. Did not care

The room was great

The reception smelt. The elevator smelt worse!!! The hallway carpet was covered in stains and smelt of something even worse! The room was okay but very old and desperately in need of a renovation. This feels like a half way house.

Room was dirty, furniture was stained, standing lamp in lounge was all bent in. Overall poor standard and worth the few extra dollars to stay anywhere else.

The property looks tired and in need of some TLC. The room was clean with the exception of the oven. The kitchens aren’t very well stocked. One tiny frypan for a 2 bedroom apartment, no scissors etc. The tv didn’t work for 4 nights of my stay. At any given time one or two of the three lifts were out of order. The biggest concern is the location. It’s not walking distance to a big supermarket and doesn’t feel very safe to walk back alone at night.

Check in was good with very friendly staff. After booking i received a few less friendly emails about parking, insisting that I pre book and prepay. One of these emails "Dear [Guest Name], We are looking forward to welcoming you to Mantra on Hay for your upcoming stay this 2026-01-10 If there is anything you require prior to your arrival—such as bedding configuration or special preferences—please do not hesitate to contact us via email at ----@--------.--- You can also reach our Front Desk Team directly on (08) 9267 4888." The room was dated and the bedding a mixture of sheets and duvets that didn't quite fit. The drop off parking outside the hotel was occupied mostly by the same two cars which caused irritation on checkout for us and other guests as we had to park either down the road or block traffic to load our bags into the car. There are definitely better options around.

I had been given the impressiin that parking was free when i booked but NO, you pay 30 dollars per day to park. I was charged for 2 days. Was told online i have a balcony view which did not happen. I think there needs to be a better way of communicating what is obtainable online and onsite.

Love staying here all the time

Communication cleanliness

The bathroom was very dated and old.