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Turtle Beach Resort
Hotels
8.6
/10
Very Good
972 reviews
What Guests Say About Their Stay
Jarad
10.0
/ 10
Very happy with the apartment I got. Generally looks quite nice, has locked parking, on-site restaurant was pretty ordinary but not bad.
It's definitely more intended for families with children given the amenities present (lots of pools w/ slides), but even when I went with my partner I enjoyed it.
KELLY-LEE
10.0
/ 10
Overall we had a great time. My husband cut his finger pretty bad on a broken tile in one of the pools. Borderline needed a hospital visit and stitches. Staff really could have handled the situation better. Concern could have been more and the tiles were not fixed. If a child cut their finger the way he did then could have been a lot worse for a tiny finger. Property was clean. Could have been more complimentary dishwasher powder and toilet paper. 2 rolls for a family of 4 for 7 nights isn’t going to cut it. Overall though great for the kids, will return.
Mark
10.0
/ 10
We loved our stay at Turtle Beach Resort. Our room was clean and spacious with a beautiful view overlooking the pool area and The Deck. The food and coffee from The Deck was delicious and served quickly. Although we went out most days, we could have quite easily never left the resort and still had an amazing holiday. We will be back
In the Area
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2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218
Main Facilities
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Swimming Pool
Restaurant
WiFi
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Available Room Types in Turtle Beach Resort
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Turtle Beach Resort Address: Map & Location
2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218
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Discover More About Turtle Beach Resort
Location
Turtle Beach Resort is a hotel in a good neighborhood, which is located at Mermaid Beach.
About Turtle Beach Resort
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Turtle Beach Resort exclusively for you.
Turtle Beach Resort is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Turtle Beach Resort.
All facilities in Turtle Beach Resort
Others
Things to Do
- Waterpark
- Beach umbrella
- Hot tub
- Outdoor pool
- Barbecue
- Picnic area
- Garden
- Sauna
- Steam room
- Waterslide
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Restaurant
- Smoke-free area
- Safety deposit box
Transportation
- Airport transfer
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Area shuttle with surcharge
Family-friendly Facilities
- Children club (surcharge)
- Babysitting & childcare (surcharge)
- Children pool
Hotel Services
- Laundry service
- Tours
- Luggage storage
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Game room
Food and Drinks
- Bar
- Breakfast
General
- Parking
- Terrace
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Turtle Beach Resort
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
- Airport shuttle fee: AUD 50 per person (one way)
- Housekeeping is available for an additional fee
- Crib (infant bed) fee: AUD 10.0 per night
- Rollaway bed fee: AUD 45 per night
- High chair fee: AUD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 200 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
- Sunday - Thursday: 7 AM - 7 PM
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Turtle Beach Resort | 141 |
Number of floors in Turtle Beach Resort | 3 |
Another facilities in Turtle Beach Resort | Waterpark, Beach umbrella, Hot tub, Outdoor pool, Barbecue |
Frequently asked question in Turtle Beach Resort
What are available facilities at Turtle Beach Resort?
There are top facilites at Turtle Beach Resort such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Turtle Beach Resort?
Check-in time at Turtle Beach Resort is staring from 15:00 - 00:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Turtle Beach Resort provide breakfast?
Yes, Turtle Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Turtle Beach Resort?
Turtle Beach Resort is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Turtle Beach Resort have?
Turtle Beach Resort has 3 floors.
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More Reviews from Other Guests in Turtle Beach Resort
Overall Ratings & Reviews Turtle Beach Resort
Traveloka (2)
Other sources (970)
8.6
Very Good
From 970 reviews
Cleanliness
8.2
Room Comfort
8.2
Location
7.6
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Turtle Beach Resort
Number of reviews per page
20
40
Top reviews
Shoshana
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
All good 👍
Flavia
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
My family and I stayed there for 8 days and we had a good time. The apartment is spacious for a family of 3, and has laundry room which it was a + for me. My son enjoyed all the pools and kids area. My husband loved the gym and used it every day. The location is good, but during our stay there was a lot of construction on the road for the tram extension.
When we requested a service, they were not very efficient and sometimes we had to request for 3 times the same thing. I wish their restaurant had a better menu selection. Overall, we had a great experience.
Read More
mardi
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great place to stay with family. But need to fix lights along pathways.
Kirstin
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Perfect for a family get away. Very child friendly
Jarad
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very happy with the apartment I got. Generally looks quite nice, has locked parking, on-site restaurant was pretty ordinary but not bad.
It's definitely more intended for families with children given the amenities present (lots of pools w/ slides), but even when I went with my partner I enjoyed it.
Katrina
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great stay
Jane
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
pools were great
Ashleigh
Leisure with Children
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We thoroughly enjoyed our stay. The property could do with some maintenance, for example the sides of the slide area needs a good clean down and the room was pretty dated. This said, our room was clean and tidy and everything was functional and comfy.
The amenities for the kids were great, they loved the pools, mini golf etc.
Staff were fantastic and always friendly. The resort had a great vibe and everyone seemed happy and relaxed.
Read More
Samara
Leisure with Children
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Waterslides and pools are great for kids but the rooms were outdated and missing vital items such as spare blankets and coffee, and customer service was not amazing.
Janet
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
As always the stay is great, only issue were the door handles for the bedroom and bathroom. They seem old and should probably be replaced. One fell off whilst I turned it
Jackie
Leisure with Children
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great for the younger children with the different swimming areas and mini golf. Rooms are very dated. 2 adults, stayed for 5 nights and was only given half a toilet roll of paper and had to supply your own. 2 averaged sized Coffee mugs but 1 handle was broken, should have been replaced already. Comfortable bed but only had 1 thin blanket on the bed (great for summer but we stayed during winter). Plenty of onsite parking included in your accommodation.
Read More
KELLY-LEE
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Overall we had a great time. My husband cut his finger pretty bad on a broken tile in one of the pools. Borderline needed a hospital visit and stitches. Staff really could have handled the situation better. Concern could have been more and the tiles were not fixed. If a child cut their finger the way he did then could have been a lot worse for a tiny finger. Property was clean. Could have been more complimentary dishwasher powder and toilet paper. 2 rolls for a family of 4 for 7 nights isn’t going to cut it. Overall though great for the kids, will return.
Read More
Mark
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We loved our stay at Turtle Beach Resort. Our room was clean and spacious with a beautiful view overlooking the pool area and The Deck. The food and coffee from The Deck was delicious and served quickly. Although we went out most days, we could have quite easily never left the resort and still had an amazing holiday. We will be back
Read More
Candice
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It's location is perfect and parking includes meant we were a short drive to so many places. The property is tired but clean and staff are lovely. Would have rated higher if the pools were heated but the heater was under repair whilst we were there so it was cold but our daughter and lots of the kids still managed to enjoy!
Fiva
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Pressure on shower head was great! The not so great was, waking up every morning with huge cockroaches around the house, specifically in the kitchen areas and bathroom. Apart from that, kids had a great stay & enjoyed their vacation.
Andrea
Business
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
I loved the accommodation it self, so clean and well maintained. I did not like the stairs and have health issues that affected me whilst carrying things up and down. The TV had no netflix which was hard to keep my 6 year old entertained during a rainy weekend. Staff for children activities seemed unenthusiastic and could have let me kids inside the art room to do class due to heavy winds and cold breeze that weekend.
Read More
GURDEEP
Leisure with Children
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The amenities provided in the rooms was really good and full.
Andrew
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Pools were all warm and great temperature even tho it was autumn. Loved the place
Rebekah
Leisure Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Definitely a great family resort. Would stay here again with the kids.
Courtney
Leisure Family
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Turtle Beach Resort
Traveloka (2)
Other sources (970)
8.6
Very Good
From 970 reviews
Cleanliness
8.2
Room Comfort
8.2
Location
7.6
Service and Facilites
8.6
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Turtle Beach Resort
Number of reviews per page
20
40
Top reviews
Shoshana
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
All good 👍
Flavia
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
My family and I stayed there for 8 days and we had a good time. The apartment is spacious for a family of 3, and has laundry room which it was a + for me. My son enjoyed all the pools and kids area. My husband loved the gym and used it every day. The location is good, but during our stay there was a lot of construction on the road for the tram extension.
When we requested a service, they were not very efficient and sometimes we had to request for 3 times the same thing. I wish their restaurant had a better menu selection. Overall, we had a great experience.
Read More
mardi
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great place to stay with family. But need to fix lights along pathways.
Kirstin
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Perfect for a family get away. Very child friendly
Jarad
Business and Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very happy with the apartment I got. Generally looks quite nice, has locked parking, on-site restaurant was pretty ordinary but not bad.
It's definitely more intended for families with children given the amenities present (lots of pools w/ slides), but even when I went with my partner I enjoyed it.
Katrina
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great stay
Jane
Leisure Family
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
pools were great
Ashleigh
Leisure with Children
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We thoroughly enjoyed our stay. The property could do with some maintenance, for example the sides of the slide area needs a good clean down and the room was pretty dated. This said, our room was clean and tidy and everything was functional and comfy.
The amenities for the kids were great, they loved the pools, mini golf etc.
Staff were fantastic and always friendly. The resort had a great vibe and everyone seemed happy and relaxed.
Read More
Samara
Leisure with Children
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Waterslides and pools are great for kids but the rooms were outdated and missing vital items such as spare blankets and coffee, and customer service was not amazing.
Janet
Leisure Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
As always the stay is great, only issue were the door handles for the bedroom and bathroom. They seem old and should probably be replaced. One fell off whilst I turned it
Jackie
Leisure with Children
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great for the younger children with the different swimming areas and mini golf. Rooms are very dated. 2 adults, stayed for 5 nights and was only given half a toilet roll of paper and had to supply your own. 2 averaged sized Coffee mugs but 1 handle was broken, should have been replaced already. Comfortable bed but only had 1 thin blanket on the bed (great for summer but we stayed during winter). Plenty of onsite parking included in your accommodation.
Read More
KELLY-LEE
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Overall we had a great time. My husband cut his finger pretty bad on a broken tile in one of the pools. Borderline needed a hospital visit and stitches. Staff really could have handled the situation better. Concern could have been more and the tiles were not fixed. If a child cut their finger the way he did then could have been a lot worse for a tiny finger. Property was clean. Could have been more complimentary dishwasher powder and toilet paper. 2 rolls for a family of 4 for 7 nights isn’t going to cut it. Overall though great for the kids, will return.
Read More
Mark
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We loved our stay at Turtle Beach Resort. Our room was clean and spacious with a beautiful view overlooking the pool area and The Deck. The food and coffee from The Deck was delicious and served quickly. Although we went out most days, we could have quite easily never left the resort and still had an amazing holiday. We will be back
Read More
Candice
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It's location is perfect and parking includes meant we were a short drive to so many places. The property is tired but clean and staff are lovely. Would have rated higher if the pools were heated but the heater was under repair whilst we were there so it was cold but our daughter and lots of the kids still managed to enjoy!
Fiva
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Pressure on shower head was great! The not so great was, waking up every morning with huge cockroaches around the house, specifically in the kitchen areas and bathroom. Apart from that, kids had a great stay & enjoyed their vacation.
Andrea
Business
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
I loved the accommodation it self, so clean and well maintained. I did not like the stairs and have health issues that affected me whilst carrying things up and down. The TV had no netflix which was hard to keep my 6 year old entertained during a rainy weekend. Staff for children activities seemed unenthusiastic and could have let me kids inside the art room to do class due to heavy winds and cold breeze that weekend.
Read More
GURDEEP
Leisure with Children
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The amenities provided in the rooms was really good and full.
Andrew
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Pools were all warm and great temperature even tho it was autumn. Loved the place
Rebekah
Leisure Family
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Definitely a great family resort. Would stay here again with the kids.
Courtney
Leisure Family
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.
Read More
Number of reviews per page
20
40