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Turtle Beach Resort
Hotels
8.6
/10
Very Good
970 reviews
What Guests Say About Their Stay
Lauren
10.0
/ 10
Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too.
Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
Kylie
10.0
/ 10
Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away.
No lifts so 3rd floor access is a but difficult.
angela
10.0
/ 10
The room was a bit outdated, I think the TV in the lounge room could be bigger for families. For the price you pay per night i didn't think it was good value for money considering mini golf and other activities all cost us extra. The food at The Deck restaurant was great. We thoroughly enjoyed all the pools.
In the Area
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2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218
Main Facilities
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Swimming Pool
Restaurant
WiFi
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Available Room Types in Turtle Beach Resort
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What's around Turtle Beach Resort
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2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland, Australia, 4218
Discover More About Turtle Beach Resort
Location
Turtle Beach Resort is a hotel in a good neighborhood, which is located at Mermaid Beach.
About Turtle Beach Resort
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Turtle Beach Resort exclusively for you.
Turtle Beach Resort is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Turtle Beach Resort.
All facilities in Turtle Beach Resort
Others
Things to Do
- Waterpark
- Hot tub
- Outdoor pool
- Barbecue
- Picnic area
- Garden
- Private beach nearby
- Sauna
- Steam room
- Waterslide
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Restaurant
- Smoke-free area
- Safety deposit box
Transportation
- Airport transfer
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Area shuttle with surcharge
Family-friendly Facilities
- Children club (surcharge)
- Babysitting & childcare (surcharge)
- Children pool
Hotel Services
- Laundry service
- Tours
- Luggage storage
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Game room
Food and Drinks
- Bar
- Breakfast
General
- Parking
- Terrace
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Turtle Beach Resort
Important Note
- Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
- Airport shuttle fee: AUD 50 per person (one way)
- Housekeeping is available for an additional fee
- Crib (infant bed) fee: AUD 10.0 per night
- Rollaway bed fee: AUD 45 per night
- High chair fee: AUD 10 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: AUD 200 per accommodation, per stay
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open during the following times:
- Sunday - Thursday: 7 AM - 7 PM
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 10:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Turtle Beach Resort | 141 |
Number of floors in Turtle Beach Resort | 3 |
Another facilities in Turtle Beach Resort | Waterpark, Hot tub, Outdoor pool, Barbecue, Picnic area |
Frequently asked question in Turtle Beach Resort
What are available facilities at Turtle Beach Resort?
There are top facilites at Turtle Beach Resort such as Swimming Pool, Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Turtle Beach Resort?
The standard check-in time at Turtle Beach Resort is starting from From 15:00 while the latest check-out time is at Before 10:00
Does Turtle Beach Resort provide breakfast?
Yes, Turtle Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Turtle Beach Resort
Traveloka (2)
Other sources (970)
8.6
Very Good
From 970 reviews
Cleanliness
8.2
Room Comfort
8.2
Location
7.6
Service and Facilites
8.6
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Traveler Reviews Turtle Beach Resort
Number of reviews per page
20
40
Top reviews
Lauren
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too.
Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
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Cindy
Leisure with Children
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We stayed at Turtle Beach as we needed 3 bedrooms and had a 3 year old with us. The pool/play areas were great and very well maintained.
The unit itself was large, clean, and very comfortable.
Easy 5 min walk to a supermarket, chemist etc.
The onsite restaurant was very nice with enormous meals.
We enjoyed our stay and would recommend .
We didint mind the fact that the whole space is very dated, tired and in need of a makeover.
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John
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Beautiful property but the bed we slept on was horrible and needed replacing.
Sebastian
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Good place to stay with kids
Michelle
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We loved our apartment was a little disappointed that there was no elevator, also the pools are not accessible for people with disabilities as no ramp or easy access into the water. Very family friendly enviroment
Rhonda
Friends and Family
8.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Had a fun, relaxing time.
Gardens well maintained. Facilities well kept and clean. Friendly staff.
Need some visitor carparks with all the road works that are happening.
Kylie
Business and Leisure with Children
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away.
No lifts so 3rd floor access is a but difficult.
angela
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The room was a bit outdated, I think the TV in the lounge room could be bigger for families. For the price you pay per night i didn't think it was good value for money considering mini golf and other activities all cost us extra. The food at The Deck restaurant was great. We thoroughly enjoyed all the pools.
katherine
Leisure
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great spot. Unfortunately the road works at the moment hinder your convenience to the coffee shops etc. The pools (slides not included) are unmanned by staff, which I found a little odd.
bodie maree
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Was a great family holiday 😊
Michael
Leisure with Children
2.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Wotif advertised wrong information. When I checked in and paid already I was told I wouldn't be receiving what I paid for. Wotif were no help and difficult to communicate with.
The hotel is super dirty, I wouldn't recommend for young families.
Rahele
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was nice but not excellent. Room was clean but old
Jason
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking.
The pools and splash zone were great for the kids and it was only a short walk down to the beach.
Apartment was great on those hot nights for sleeping also.
Would definitely return in the future.
Kate
Leisure with Children
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The property is in a nice location, the property it self and the grounds were very well looked after and very well maintained like a tropical oasis.
Our room, was clean for the most part however there was mould in the showers. As its a self-contained unit, we had to buy washing powder to wash towels and had to pay for any extra toilet paper etc. They have a washing machine and dryer in the room which was amazing and super helpful as we were there for a week. Other down side was there was only 1 ac unit in the whole 2bedroom unit. This was located in the main living area, therefore the bedrooms were very hot and stuffy but did have fans.
There are no lifts at all, throughout the facility therefore we had to carry our bags up 3 flights of stairs and we were on the 1st floor.
We have toddlers and as much as we wanted to be on the ground floor it was a blessing that we weren't as we had a balcony and the kids couldn't run off. A lot of the ground units, dont have any barriers to keep the kids in once you open your slidding door to your patio seating area.
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Tracey
Leisure Family
4.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We stayed at this hotel for 2 nights and were thoroughly unimpressed. The hotel is in dire need of renovation, with rundown rooms and poor maintenance. The staff were unfriendly and unhelpful. To top it off, we had cockroaches in our room! Needless to say, we won't be returning.
Wendy
Leisure with Children
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Lack of lifts, older couple given a third floor unit, difficulty carrying luggage to and from room.
Requested before hand to be close to family but were in resort next door so too far away to be involved with daily activities with family.
Andria
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
This is the ideal place for a family. The splash zone keeps the kids entertained and the staff keep them safe and protected.
The kids club is great. I wish they also had a teen club for the older kids.
Sharon
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
After staying at Turtle Beach for a number of years now, resort and rooms needs an update. Food and drinks from The Deck expensive for the quality.
John
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
All good
Alexander
Friends and Family
6.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Was amazing but the food and drinks at their cafe were ordinary. Then they had the Gaul to charge me a cleaning fee for leaving stuff in the fridge and a few bags of rubbish in the room. We were there for 9 days and the dumpster was in the garage. They need more bins are d the place
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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