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Xihu Qu (780 Hotels)
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Shangri-La Hangzhou
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Shangri-La Hangzhou
Hotels
8.2
/10
Very Good
227 reviews
What Guests Say About Their Stay
Lius H.
8.8
/ 10
Good location, 5 mins walk to see impressive west lake show.
In the Area
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78 Beishan Road, Xihu Qu, Hangzhou, Zhejiang, China, 310007
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Shangri-La Hangzhou
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What's around Shangri-La Hangzhou
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78 Beishan Road, Xihu Qu, Hangzhou, Zhejiang, China, 310007
Discover More About Shangri-La Hangzhou
Location
Shangri-La Hangzhou is a hotel in a good neighborhood, which is located at Xihu Qu.
About Shangri-La Hangzhou
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Shangri-La Hangzhou exclusively for you.
Shangri-La Hangzhou is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Shangri-La Hangzhou.
All facilities in Shangri-La Hangzhou
Others
Hotel Services
- Laundry service
- Express check-in
- Newspaper in lobby
- Tours
- Wedding service
- Luggage storage
- Express check-out
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee/tea in lobby
- Elevator
Business Facilities
- Meeting rooms
- Conference room
- Business center
- Conference center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Things to Do
- Health club
- Garden
- Barbecue
General
- Banquet
- Parking
- Terrace
Nearby Facilities
- Souvenir shop
- ATM/Banking
Transportation
- Access to train station (surcharge)
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Shangri-La Hangzhou
Important Note
- Fee for buffet breakfast: approximately CNY 184 per person
- Airport shuttle fee: CNY 600 per vehicle (one-way)
- Rollaway bed fee: CNY 350.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The listed child breakfast fee applies to guests age 11 and younger.
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Shangri-La Hangzhou | 198 |
Number of floors in Shangri-La Hangzhou | 6 |
Another facilities in Shangri-La Hangzhou | Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service |
Frequently asked question in Shangri-La Hangzhou
What are available facilities at Shangri-La Hangzhou?
There are top facilites at Shangri-La Hangzhou such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Shangri-La Hangzhou?
The standard check-in time at Shangri-La Hangzhou is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Shangri-La Hangzhou provide breakfast?
Yes, Shangri-La Hangzhou provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Shangri-La Hangzhou
Traveloka (5)
Other sources (227)
8.2
Very Good
From 227 reviews
Cleanliness
8.4
Room Comfort
8.0
Location
9.0
Service and Facilites
8.4
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Traveler Reviews Shangri-La Hangzhou
Number of reviews per page
20
40
Top reviews
Francesca Maria
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Lovely staff and excellent location
Darren
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms.
The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options.
The location is exquisite, right on the picturesque West Lake.
The property would fit in perfectly into a Wes Anderson film.
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Tianyi
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
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naresh
Leisure
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Location, quality of service!
Hong
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Convenient location.
Wei Liang
Leisure
8.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
jim
Leisure Family
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
A great location.
William
10.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort.
I'll definitely go there again on my next visit to Hangzhou.
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Roy
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Location is great, cross street is the lake. Staff is very friendly.
Mikhail
Business
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Terrible breakfast
Marcia
Business Family
10.0
/10
Reviewed 73 week(s) ago
Expedia Group verified review
It is a beautiful hotel on the lake with many wonderful memories.
Verified traveler
Business
6.0
/10
Reviewed 87 week(s) ago
Hotels.com verified review
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
YAN
Leisure Family
8.0
/10
Reviewed 89 week(s) ago
Expedia Group verified review
Very nice location, 5 minutes walk from Gushan Park.
Hongfei
Business and Leisure Family
10.0
/10
Reviewed 91 week(s) ago
Expedia Group verified review
It is next to the lake and one of the best parks in Hangzhou.
Xiaosong
Leisure
10.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Best location
Micheal
Leisure with Partner
10.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Guo
Leisure Family
8.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
Great
Anthony
8.0
/10
Reviewed 237 week(s) ago
Hotels.com verified review
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Grace
Leisure Family
10.0
/10
Reviewed 285 week(s) ago
Expedia Group verified review
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Sophie
Leisure Family
10.0
/10
Reviewed 290 week(s) ago
Expedia Group verified review
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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