DoubleTree by Hilton London Excel

Was in a great area Clean and nice cold beer.

Everything was really good! Only issue was that the whole place was surrounded by police the whole time

Had such a good experience.

I had a great experience at this hotel. The rooms were nice and spacious. The breakfast was tasty and the front desk staff were friendly.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

I like that it was quiet, only problem were transport links, we got the taxi from custom house to london docklands. The room was lovely however the bed was creaky and the TV was only showing pictures in black and white.

Clean room | Family-friendly

Family friendly hotel, room was clean, tidy and smell fresh. Staff was very friendly and welcoming, i would definitely recommend and stay again.

Very dusty

The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.

Staff didn’t do room service for changing the bedding or towels last night, even though we asked them to do it in the morning. Other than that everyone else was really good

Was ok

Good stay but, nervous about all the vehicles getting broken into, damaged or Stolen.

Came here with my children as was doing the squid game experience and the hotel itself is faultless and lovely! Staff are super friendly and really are truly amazing the only downfall is location which was my fault as I never did more research. It’s a perfect place to stay if you’re using London city airport or using the excel centre just not if you want to sight see in central London as the transport is a bit of a pain

My stay was amazing we enjoyed our 2 days break away and many thanks to Nayem for changing our room for a river view that was kind and thoughtful of him I will be returning sometime soon. Double tree by Hilton Excel is the place to be.only one thing I wish there was a sauna or swimming pool but never mind.

Great hotel

Lovely clean room Very friendly and helpful staff

Dean from reception was so lovely & welcoming from the moment we arrived. It was a shame the bed was very uncomfortable in the room & the tv options were limited as much of the channels didn't work.

Great hotel, good location for the excel.

People working at the hotel were all great, will be back for another 2 weeks in 2026,,,,,thank the staff they have earned the hotel rating