DoubleTree by Hilton London Excel

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Amazing staff and amazing property

All the staff from the cleaners upwards were polite and efficient. Hotel was clean and well maintained. Plenty of choice at breakfast and good range of drinks at the bar.

Friendly, courteous staff, a warm and welcoming environment and a clean, well-equipped room.

The staff was very accommodating with check in and even before check in. They provided bag storage and access to the bags before the room was ready. The front desk got us into the room before check in time. And even upgraded our room. The staff in the restaurant was excellent and remembered us and our preferences. The room was excellent.

Clean and beds were spacious

The hotel was an average 4 star hotel, though a tad spartan. Sadly it lacked amenities in the room. On a brighter note, Andi was superb, helping us every step of the way. Bright professional and very helpful. Commendable. Curious note. When we checked in, Usal clearly stated point-blank that there was no onsite parking. and sent me off to pay £16 to park opposite the Hampton Inn. However when I returned to collect my keys, Andi offered free parking onsite to us as HiltonHonours patron.I also overheard another receptionist offer free parking to a staff member checking in from another city stating "we have to look after each other". I guess it matters who you speak to.

Not only were we greeted with warm cookies upon arrival but we received free parking thanks to a friendly conversation with one of the team - stellar service!

객실이 쾌적함

Reception staff were very patient with my anxieties and exceptional service from everyone I came across

The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb

Good, clean, welcoming hotel. Food was great. Hotel was busy, but staff were attentive. didn't have breakfast as had a 6 am flight out of London City.

Check in staff downgraded my room saying I don't need a sofa.. had booked it so as had a comfortable seat for the evening after a hard days work. Most staff seemed like they were forcing trying to be polite, didnt make for a very friendly atmosphere

Room was okay

Room was beautiful, was given a complimentary upgrade by Irene who was absolutely pleasant and lovely! Beautiful views too.

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Horrific experince the supposed sofa bed you could feel the springs was unusable and the cleaningness was terrible. 2 towels for 3 people. Dirty glasses and bin everyday. Staffuseless. Willnever go back avoid if going with a child.

Lovely hotel Ideal for going to the O2, the bus stop is a 5 mins walk The staff are amazing and the room was very comfy

The customer service at this hotel went above and beyond to help each guest. This hotel is right on the river Thames and is beautiful. The beds are comfortable. The restaurant is accommodating. Great stay!!!

Mon séjour était agréable par contre, mon véhicule n’était pas en sécurité tandis que j’avais payer le droit de parking privé de l’hôtel. Vu que London est reconnu pour son insécurité et carjacking, l’hôtel a mis un message frustrant {Hilton n’est pas responsable en cas de vol de votre véhicule}. Merci de revoir la sécurité au niveau du parking