DoubleTree by Hilton London Excel

I found the location excellent for view and it was clean. Expected a bigger bed but overall I was happy

Fantastic staff! We had a medical issue and they were very helpful and just outstanding! Breakfast was delicious. Only thing is we recommend two pillows per person. 😊

Great place very friendly

Decent breakfast. Calm environment. Great staff.

Quiet room Helpful staff Midday checkout Well placed for ExCel and HM Passport Office 15 mins walk

Great hotel! Staff friendly and helpful, clean facilities and comfy beds!

Lovely two night stay. Staff were extremely welcoming, friendly, professional and helpful. Great facilities in a spotless room. Breakfast was delicious, with a varied choice of hot and cold food. We would definitely stay here again.

Clean room, Nice staff and Good views

Plenty of car parking when we arrive around 6.30pm. Friendly reception staff who were very informative. Room very clean and plenty of amenities in the room. Breakfast was lovely and there was plenty of choice.

Hotel staff, bar, restaurant, location all fantastic. Room was acceptable but too warm and wasn't able to control the heating very easily. Window didn't open. Pillows too thin.

Amazing staff and amazing property

All the staff from the cleaners upwards were polite and efficient. Hotel was clean and well maintained. Plenty of choice at breakfast and good range of drinks at the bar.

Friendly, courteous staff, a warm and welcoming environment and a clean, well-equipped room.

The staff was very accommodating with check in and even before check in. They provided bag storage and access to the bags before the room was ready. The front desk got us into the room before check in time. And even upgraded our room. The staff in the restaurant was excellent and remembered us and our preferences. The room was excellent.

Clean and beds were spacious

The hotel was an average 4 star hotel, though a tad spartan. Sadly it lacked amenities in the room. On a brighter note, Andi was superb, helping us every step of the way. Bright professional and very helpful. Commendable. Curious note. When we checked in, Usal clearly stated point-blank that there was no onsite parking. and sent me off to pay £16 to park opposite the Hampton Inn. However when I returned to collect my keys, Andi offered free parking onsite to us as HiltonHonours patron.I also overheard another receptionist offer free parking to a staff member checking in from another city stating "we have to look after each other". I guess it matters who you speak to.

Not only were we greeted with warm cookies upon arrival but we received free parking thanks to a friendly conversation with one of the team - stellar service!

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Reception staff were very patient with my anxieties and exceptional service from everyone I came across

The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb