DoubleTree by Hilton London Excel

All good for a one night stay. Shower was not powerful and bed is a little creeky.

Excellent hotel

Great value for money staying you can get a rate of under £150 including breakfast. Well worth the extra time it takes to get there from the city.

Was a good comfortable stay. Only negative comment is the view from our window was the rubbish bins that are not nice visually and load when the doors are opened regularly for them to be emptied.

Very clean, comfortable, food good, close to airport and service good but pricey for a short stay.

Great hotel, though for some reason the booking on their system only showed one person rather than 3 as per Expedia. This was cleared up once I informed them. Food at the restaurant and bar was excellent.

Excellent

Was in a great area Clean and nice cold beer.

Everything was really good! Only issue was that the whole place was surrounded by police the whole time

Had such a good experience.

I had a great experience at this hotel. The rooms were nice and spacious. The breakfast was tasty and the front desk staff were friendly.

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.

I like that it was quiet, only problem were transport links, we got the taxi from custom house to london docklands. The room was lovely however the bed was creaky and the TV was only showing pictures in black and white.

Clean room | Family-friendly

Family friendly hotel, room was clean, tidy and smell fresh. Staff was very friendly and welcoming, i would definitely recommend and stay again.

Very dusty

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The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.

Staff didn’t do room service for changing the bedding or towels last night, even though we asked them to do it in the morning. Other than that everyone else was really good

Was ok