Novotel Paris la Défense Esplanade

Most of the staff were so helpful but one staff was very rude and unwelcoming making my friend and I feel like we didn’t belong. I didn’t catch her name but she was white with some kind of dirty blond hair

The room was decent but has changed a lot since I visited last time; not well air conditioned and smell out of the bathroom. I felt it wasn’t worth the money. Would have been ok if the price included breakfast to offset the condition of the room.

Hotel was nicely positioned and served a purpose. I would stay there again as it was nice and clean and the breakfast was good. The rooms were just a bit dated but as I say clean and tidy

!

Room with a sealed window that does not open, no AC in April, no fridge in the room.

Not parked

No food options when arriving late. The room was poor for an executive room And expected to be more modern and vibrant! For the cost I could have stayed at a lots better hotels.

Yes

Hotel is conveniently located next to a large mall and subway station for easy/convenient access to central Paris. The room was large and clean with a great, unobstructed view of central Paris, including the Eiffel Tower. Staff at the front desk were all very present and helpful

Nice hotel for a good price. Located in the business district but only a short journey on the metro into the centre of Paris.

All good

In need of some updating.

The room cleaning is poor, the staff is good, the amenities are poor

Disappointed

We liked the location which was close to the metro and a short walk across the bridge to Neuilly which we really like. However, we thought this was a poor 4 star hotel. - air conditioning in the room was poor which was not ideal when it was so hot over our stay - the safe in the room was broken - the hotel and room generally seemed in need of update - we stayed in this hotel many years ago and it does not appear to have changed since - reception staff seemed not interested, and certainly not welcoming. On arrival, 2 reception staff were sitting talking in a separate room - certainly not business from body language, after some time waiting they came out, no bonjour, no welcome, just a look as we had disturbed their conversation. I may be wrong but it seems this hotel is so full of large group tours, they forget the individual. - On leaving, reception again - wanted to charge a second time for city taxes which I had already paid on arrival. However, it was for me to prove I had paid so had to open my bank app to prove it - it seems they had problems with their IT systems which had not updated the payment - a minor but indicative point, 2 small paper cups in the room for tea / coffee.

Nothing specific to mention, both good or bad.

A hotel very close to the metro to gain access to all of Paris but without staying in the middle of the city. Shame evening restaurant is no longer using the breakfast room to allow the current room to return to being a bar/bar snacks room for sitting and chatting. The lobby area is impersonal.

Awful mattresd

Extremely tiny rooms, rude staff especially the restaurant staff. As such nothing is there in the restaurant but on top of that the staff is mostly unfriendly unavailable snd rude. The frontdesk is unwelcoming too and makes you suffer for anything & everything!

We liked the convenience of Hotel across road from Metro station, M1 direct into Paris, Hotel was clean and good selection for Breakfast with plenty staff clearing tables so no waiting, The room was good we had good view of Eiffel tower from bedroom window, Reception staff excellent giving advise on how to get to attractions easily,