Mercure Hotel Hamburg Mitte

Great location by a wonderful park. Reception was friendly and welcoming. Room was clean, but will note that it did not have enough shelving for two people's clothing to fully unpack, ended up keeping most of the belongings in the suitcase atop the suitcase stand, and fully utilized other areas (desk, shallow depth closet and hangers). Just something to note, and found to be quite common in my travels. Had a great stay after all was said and done.

Will recommend this 100%

Honestly for a premium hotel, embarrassing. Their air conditioning only turns off if outside temp is above 21, I was on the 7th floor, the hotel gets HOT at night as it was 20 degrees outside I had two options. Open the window and hear the constant honking and train sounds which were loud, or be unable to sleep during the heat. Staff were nice but was out of their control the AC situation. Pillows also seem like they are rationing them, tiny pillows which have been used to death and obviously need replacing.

Good location. Helpful staff. Allowed me to check in by 12 midday.

All the staff from Reception to cleaners were very polite and helpful.

Breakfast Fantastic

Great hotel for the conference centre. Young friendly team.on reception who give a great welcome and happy to help as needed. Room was comfortable with a kettle and tea and coffee sachets. You could open the window enough to get air. There were no drawers for smaller items of clothing but shelves in the wardrobe made up for it. Have stayed here twice and would certainly stay again.

Lovely one night stay. Clean room, very friendly staff and breakfast was great. Will definitely be staying again

Nice room, convenient to Metro

Room was cleaned daily and im great condition, staff where super friendly and acomidating and the cleaning team where lovley to speak with.

Always a solid choice. Close to the conference venue. Centrally located for easy exploring and getting around. Staff is exceptional.

The bar w

We only stayed here for one night and it was more affordable than other hotels around the centre while still quite a nice room. It is a business-like hotel—especially from the outside—and located near the Messe. It therefore feels a bit away from the centre while still in the centre. Especially the staff was very friendly and check-in went smooth.

Friendly staff. Nice atmosphere in bar. Room was great.

Sss

The hotel is an excellent location for access to the Messe and is 750 m from a S and U Bahn station. Staff and check in were excellent. Breakfast was very good with a broad selection breads, pastries, cheeses, cereals, scrambled eggs, bacon, and sausages. The rooms were modern and clean with 2 types of pillows offered and both were of good quality. The mattress and bedding was pleasant. That is the good. The two notable not so good issues were parking and air conditioning. The underground garage is very tight to get around. I would not want to try to take anything larger than a small SUV into the garage. Two cars damaged their bodywork navigating the garage. Regarding the air conditioning, it was a hot June weekend and a key criteria for choosing a hotel was an AC cooled room. Outside during the day, it was 32c. The room at check in was 30. When we returned in the evening the outside temperature was 24 centigrade. The room was still 30. We turned on the AC, all it did was blow hot air. Front desk explained the compressors don’t run when the outside air is 25 or below. The only relief offered was for us to crack the window – the room looks out over a major road and was very noisy most of the night (police and firefighter sirens, buses, and truck traffic) – that only marginally cooled the very hot room. We were forced to sleep in a noisy sauna that never cooled over the course of the evening. Cooling should be based on room temperature and occupancy, not outside temperature.

It was a nice, well-structured property. The rooms were spacious and comfortable. Unfortunately, the bathroom transom required stepping over to avoid pain, and that was exceptionally frustrating.

The hotel was super clean and welcoming. The staff is super attentive and wonderful.

Really helpful at check in as I arrived early, breakfast is great with a lot of fresh selection. If you want the window open it can be a bit noisy but that's about it for negative.

For what it offered, it was a really nice hotel. We booked the queen room for two people, but really struggled with the space, it was just too small for us. Whoever sleeps on the right side of the bed, needs to disturb the person on the left to use the bathroom which just isn't ideal. We also found that our bedsheets and pillowcases had red patches on them. I won't say the word in-cass this review is suppressed, but it made us very uncomfortable. This was just our room though. If you're looking for a nice central place in London, this is it. Just be very mindful about the amount of space you actually have in the room when you book a queen, or consider booking something larger.