메르큐어 호텔 함부르크 미테

My stay at this hotel was ruined by the behavior of a female staff member at the front desk on the last day. She claimed that I hadn’t paid for my breakfast, but I had indeed paid in cash on that day. I asked her to verify this, but she kept questioning me about who I paid. When I told her that I paid a male staff member, she insisted that no man had ever worked there and asked me to describe him, making me feel like a suspect. I reiterated that I had paid and asked her to check. She made a phone call and continued to press me, saying no such man worked there. I was a bit frustrated because I knew I had done nothing wrong and it was their mistake not to process my payment properly. Only after I raised my voice did she say she understood and told me to go. While it was wrong of the male staff member not to process my payment correctly, he had been very kind to me. The female staff member, on the other hand, continuously glared at me, treated me with anger, and considered me a liar and a thief. Additionally, it seems the hotel staff at the front desk are not aware of who is working there. It is shocking to encounter such behavior in a 4-star hotel. Everyone else I met in Hamburg was kind and humorous, but my time in Hamburg turned into a nightmare due to this hotel staff member. As long as she continues to work there, other guests will undoubtedly suffer.

Colazione super!

Alles bestens

Morgenmad ok. Du kan ikke få andet mad på hotellet. God beliggenhed men dyrt i forhold til helheden af hvad du får

Super nettes Personal, können sich viele Hotels eine Scheibe von abschneiden. Zimmer praktisch, sauber und erfüllen ihren Zweck. Bett war bequem. Parkgarage ist tatsächlich sehr eng, aber trotzdem schön eine Parkmöglichkeit vor Ort zu haben.

Check Out bis 12 Uhr sehr angenehm. Schöne Aussicht aus dem Zimmer!

Room was cleaned daily and im great condition, staff where super friendly and acomidating and the cleaning team where lovley to speak with.

Always a solid choice. Close to the conference venue. Centrally located for easy exploring and getting around. Staff is exceptional.

The bar w

War ein sehr nettes Hotel waren sehr zufrieden.

Gute U Bahn Verbindung

Sehr gute Lage, nettes Personal, Hotel mit Tiefgarage (etwas eng). Tlw. Gebrauchspuren an Inventar sichtbar - allerdings gut gepflegt und vollkommen i.O.

We only stayed here for one night and it was more affordable than other hotels around the centre while still quite a nice room. It is a business-like hotel—especially from the outside—and located near the Messe. It therefore feels a bit away from the centre while still in the centre. Especially the staff was very friendly and check-in went smooth.

Für ein Wochenende in Hamburg ausreichend,gute Anbindung an ÖPNV, Frühstück zu teuer, aber es gibt Cafes in der Nähe.

Everything was perfect, aside from the cleaners waking me up two times by accident by opening the door in the morning. Recommended place to stay.

Ingen shampoo eller sæbe,måtte selv hente i receptionen. Beskidte vægge manglende rengøring.

Schönes sauberes Hotel, reichhaltiges Frühstück, guter Service, sehr freundliches Personal

Hervorragender Service, sehr freundlich (insbesondere Lobby, Hotelbar, Frühstück). Zimmer sind zweckmäßig eingerichtet. I-Bahn fußläufig erreichbar. Würde ich jederzeit wieder buchen.

Alles prima für ein Wochenendaufenthalt.

Friendly staff. Nice atmosphere in bar. Room was great.