메르큐어 호텔 함부르크 미테

Great accommodation for short business trip

My stay at this hotel was ruined by the behavior of a female staff member at the front desk on the last day. She claimed that I hadn’t paid for my breakfast, but I had indeed paid in cash on that day. I asked her to verify this, but she kept questioning me about who I paid. When I told her that I paid a male staff member, she insisted that no man had ever worked there and asked me to describe him, making me feel like a suspect. I reiterated that I had paid and asked her to check. She made a phone call and continued to press me, saying no such man worked there. I was a bit frustrated because I knew I had done nothing wrong and it was their mistake not to process my payment properly. Only after I raised my voice did she say she understood and told me to go. While it was wrong of the male staff member not to process my payment correctly, he had been very kind to me. The female staff member, on the other hand, continuously glared at me, treated me with anger, and considered me a liar and a thief. Additionally, it seems the hotel staff at the front desk are not aware of who is working there. It is shocking to encounter such behavior in a 4-star hotel. Everyone else I met in Hamburg was kind and humorous, but my time in Hamburg turned into a nightmare due to this hotel staff member. As long as she continues to work there, other guests will undoubtedly suffer.

Sehr schönes Hotel.

HOTELstaffs were good and friendly. The room I stayed was clean and confortable. Everyday's breakfast was variable and tasty.

Alles super 👍 Es gibt nichts zu bemängeln.

Hotellet säger sig vara 4 stjärnor, ser det dock mer som ett väldigt fräscht 3 stjärnigt boende. Hårda sängar, men det tycks vara standard i Tyskland? Ca 20 min promenad till centrum. Inga möjligheter att parkera med mindre än att använda hotellets parkering vilket kostade 25€ dygnet.

Fint hotell, med nærhet til det meste.

Wir wurden sehr nett empfangen und konnten gleich in unser Zimmer. Das war sehr sauber und die Ausstattung ansprechend. Uns wurde zwar kein WLAN Zugang ausgehändigt, da wir aber nur eine Nacht da waren, haben wir den auch nicht gebraucht. Auf Nachfrage hätte es den sicher gegeben. Das Parkhaus ist 1. sehr teuer und 2. verdammt eng. Da braucht man schon Gefühl, um nicht anzuecken.

Good hotell. Located in a busy street and a bit noicy during days and also nights. Not too bad, but noticeable. Ok location 600m from U-bahn. Nice park outside. Nice area with restaurants north of the hotel. AC in room was a bit noisy and the remote/ panel made it difficult to slow down (and be more quiet). Probably not in all rooms. The breakfast had a lot. Fewer choices and better quality could be an idea. Overall ok. All in all ok value for money

Frokost var rimelig standard. Enkel. Personalet var svært hjelpsomme og høflige. Rommet var rent og ryddig.

便利な立地でしたし、周りの様子も安全で静かでよかったです。

地下鉄、スーパーが近く便利です。

Fint hotel, alt rent og pænt. Ligger i et lidt stille kvarter som umiddelbart kan virke lidt kedeligt, men gå lidt ned ad vejen bag hotellet og så er man i et hyggeligt almindeligt kvarter.

Great location by a wonderful park. Reception was friendly and welcoming. Room was clean, but will note that it did not have enough shelving for two people's clothing to fully unpack, ended up keeping most of the belongings in the suitcase atop the suitcase stand, and fully utilized other areas (desk, shallow depth closet and hangers). Just something to note, and found to be quite common in my travels. Had a great stay after all was said and done.

Will recommend this 100%

Honestly for a premium hotel, embarrassing. Their air conditioning only turns off if outside temp is above 21, I was on the 7th floor, the hotel gets HOT at night as it was 20 degrees outside I had two options. Open the window and hear the constant honking and train sounds which were loud, or be unable to sleep during the heat. Staff were nice but was out of their control the AC situation. Pillows also seem like they are rationing them, tiny pillows which have been used to death and obviously need replacing.

Das war perfekt.empehlst du wieder

Good location. Helpful staff. Allowed me to check in by 12 midday.

It was really nice, good location, clean

Boede på Mitte mens der var messe. Perfekt beliggenhed med 5 min gang til messen, 25 min til havnen. God morgenmad. Kan fint anbefale hotellet.