Sofitel Munich Bayerpost

Good points: Delicious breakfast, shower toilet, close to the station. Bad points: No USB port near the bed, chairs too big and low.

Convenient location next to train station. Check in and out took too long.

This was a family trip, 2 adults and one child as per the booking details. I specifically upgraded to a junior suite due to having a sofa bed to accommodate the three of us. The sofa bed was not made up when we arrived and there was no bedding for it, I tried to call repeatedly to the front office with no response so l went down to request this. The main bedroom area comprised of two single beds pushed together, however these beds were not attached and even putting an arm in the centre when sleeping would result in the beds parting and falling down the middle. This is just a brief example of basic, fundamentals that were missing. We also ordered room service for our daughter, the food was clearly already prepared as they were unable to accommodate any adjustments to the pasta, the quality of the food was terrible. It was basic pasta done very poorly with the sauce dried up. I could expand but feel this gives more flavour than the pasta to explain the rating.

Excellent breakfast, cleanliness, in - room dining options! All up to a very good standard! Excellent! Really pleased with everything!

Excellent hotel and facilities. Really enjoyed our stay.

I do not like when kids are not treated as paying customers. We pay for 3 - 2 adults and a kid - we should get 3 towels not 2 and kids should be able to use the pool the same as adults. This is not an exclusive adult hotel.

During my stay at Sofitel Munich Bayerpost, I experienced a very disturbing situation that does not reflect the standards of a five-star hotel. In the morning, while I was in my room, the building’s alarm suddenly went off and continued for a long time with no explanation or action from the hotel staff. The noise was extremely loud and disruptive, and it completely ruined my work schedule, as I had tasks and meetings today. Unfortunately, no one from the hotel offered an apology or clarification. There was no communication or effort made to manage the situation. Based on this, I request financial compensation and a full refund of the booking amount, as the level of service I received was unacceptable and showed no regard for guest comfort or professionalism.

Spa facility was also great

Very dirty place, we paid for the breakfast, but the selection was very poor, we asked for coffee about 10 times, had to ask again and again because they didn’t bring it, staff not helpful, I don’t recommend it to anyone! Even a motel in a small village is cleaner and has 100 times better breakfast offer, room was smelly and dirty, there were long hairs everywhere, like in a hair salon. AVOID THEM!!

It was nice place to say

Beautiful hotel, 2-minute walk to Munich Hbf. There was a bit of construction down the street, but it didn't impact my stay at all. The rooms were modern and quiet, the inside of the hotel was quite nice and refined. Check-in was easy, and there were free macarons, who doesn't love macarons???

Team was very accommodating.

The Sofitel Munich Bayerpost is a nice hotel and I enjoyed my stay there, but it falls short of being a 5-star place. The location is great, right next to the train station (S-bahn) and walkable to Old Town in the centre of Munich. The staff was very helpful and friendly and gave me a room upgrade (my first room was in the cold, far corner of the building). The Spa is wonderful. Great sauna and steam room. The breakfast buffet was excellent, but didn't change much from day to day. What made it less than a five star was the quality of the room. Furniture was older and the carpet was very stained. The amenities were sparse. And the lobby design was lacking. A five star hotel should have large, inviting seating areas where you can relax and meet friends. The lobby here was all over the place and not warm at all. I would consider staying here again if they modernize their rooms. 7/10.

We got unexpectedly lucky with this gem. Great helpful staff, clean comfortable amenities. Highly recommend the duplex for the views. Very convenient to the train for anyone traveling on.

Staff were exceptional. The prices in the lounge bar were abnormally high

We were a little disappointed with our check in experience, and the hotel seemed a little tired. However majority of the staff were eager to help and beds are comfortable. Room service staff exceptional, especially at breakfast.

Good

We love staying in this place! We went during Christmas season so the hotel was nicely decorated, it made us feel just like home. Breakfast was delicious, however the lady making the omelets that morning needs to take a customer service class or just stay in the back. We had dinner in the hotels restaurant (DÉLICE La Brasserie) and all the waiters were so attentive and polite. Our room was comfortable and spacious, however it needed a little makeover, some of the cabinets in the bathroom were broken.

Nice location near many things. Just a quick walk from the main train station. Wish there was a clock in the room. Wish the king bed I requested was an actual king bed, not 2 twins pushed together. Staff was very pleasant.

Great location for arranging day trips from Munich via train.