Does The Excelton Hotel Palembang have a swimming pool?

Yes, a swimming pool is available at The Excelton Hotel Palembang.

What do past guests say about The Excelton Hotel Palembang?

The Excelton Hotel Palembang is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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The Excelton Hotel Palembang

Name: The Excelton Hotel Palembang
Address: Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137, Jalan Demang Lebar Daun No. 58, Sumatera Selatan, 30137, Indonesia
Rating: 8.6

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8.6

Very Good

5,850 reviews

What Guests Say About Their Stay

Noverli

10.0

/ 10

The hotel staff is friendly, security guard Mas Abi still often asks how we are.

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Y***i

10.0

/ 10

Awesome.... The hotel is clean, comfortable, centrally located, friendly service, large rooms, clean and fragrant toilets. The breakfast menu is varied with lots of choices, you won't regret it..... Love.

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A***i

8.8

/ 10

1. Very strategic location, on Jalan Demang Lebar Daun, close to the city center and many eateries. 2. Stayed in a club room. The air conditioning was cool, the water pressure was strong, the room was clean, and there was a bathtub. The room was at the end with a view of Jalan Demang Lebar Daun. 3. The hotel staff was very friendly, and there was ample parking. 4. Breakfast was quite varied, featuring Indonesian dishes, Palembang specialties, and international dishes. The food was tasty. 5. Check-in and check-out were fast.

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Lindrianasari

10.0

/ 10

The staff at Excelton were incredibly friendly and helpful. This hotel was my family and I's choice when visiting Palembang. The breakfast was excellent, and we were very satisfied. Dine-in service was also excellent.

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L***A

10.0

/ 10

The hotel features complete facilities, clean rooms, a varied breakfast menu, and friendly staff. Thank you, Ms. Ririn, for your service.

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In the Area

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Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

This accommodation offers:

Indoor pool

Swimming pool

Laundry service

Parking

Restaurant

Luggage storage

Elevator

Business facilities

The Excelton Hotel Palembang is a 5-star hotels that has been welcoming guests since 2016. The accommodation went through a renovation in 2016. There are 149 rooms spread across 10 floors.

What's around The Excelton Hotel Palembang

Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

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Discover More About The Excelton Hotel Palembang

General Information

The Excelton Hotel Palembang is a 5-star hotels that has been welcoming guests since 2016. The accommodation went through a renovation in 2016. There are 149 rooms spread across 10 floors.

Location

Located at Jalan Demang Lebar Daun No. 58 in Palembang, Indonesia. Those looking to explore will find petani.plb Kaktus Sukulen, KOLAM PEMANCINGAN ADI, and Kampung Bahari Nusantara nearby. Closest airport is Heliport Griya Agung, 0.503 km away from the accommodation.

Facilities & Amenities

The Excelton Hotel Palembang has Indoor pool, Swimming pool, Laundry service, Parking, Restaurant, and more.

Business Facilities

For guests traveling for work, The Excelton Hotel Palembang has Business facilities and Meeting facilities available.

Dining

Guests can stop by the café.

Contact

Email: afom@excelton.id
Phone number: +62711416609
Website: www.excelton.id

All facilities in The Excelton Hotel Palembang

Facility

Indoor pool

Swimming pool

Others

Guest Services

Laundry Service
24-hour front desk
Wedding service
Front desk
Bellboy service
Doorman
24-hour security
Luggage storage
Concierge

Public Facilities

Elevator
Room service
Restaurant
Safety deposit box
Coffee shop

Transportation

Secure parking

Meals & Dining

Café
Breakfast buffet
Breakfast

Nearby Facilities

Supermarket
Gift shop
ATM/Bank

Connectivity

Wi-Fi in public areas
Wi-Fi

Accessibility

Wheelchair accessible

Business Facilities

Meeting facilities
Printer
Business facilities

Activity & Leisure

Indoor pool

Accommodation Facilities

Car park
Smoking area

Accommodation Policy & General Information in The Excelton Hotel Palembang

IMPORTANT_NOTICE

Facility Notice
Gym, Spa, Swimming Pool closed temporarily from 10-3-2026 to 20-3-2026.

Deposit Policy
Deposit IDR 200,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Excelton Hotel Palembang	149
Number of floors in The Excelton Hotel Palembang	10
Another facilities in The Excelton Hotel Palembang	Laundry Service, 24-hour front desk, Wedding service, Front desk, Bellboy service

Frequently asked question in The Excelton Hotel Palembang

What is normal check-in & check-out time at The Excelton Hotel Palembang?

The standard check-in time at The Excelton Hotel Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Excelton Hotel Palembang provide breakfast?

Yes, The Excelton Hotel Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Excelton Hotel Palembang?

The Excelton Hotel Palembang is a 5.0-star hotel.

How many floors does The Excelton Hotel Palembang have?

The Excelton Hotel Palembang has 10 floors.

How many rooms are available at The Excelton Hotel Palembang?

The Excelton Hotel Palembang has 149 rooms in total.

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More Reviews from Other Guests in The Excelton Hotel Palembang

Overall Ratings & Reviews The Excelton Hotel Palembang

Traveloka (5,850)

8.6

Very Good

From 5,850 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.7

People often mention about The Excelton Hotel Palembang

All

Staff Friendliness (134)

Ambiance (122)

Bedroom (117)

Taste (113)

Variety (112)

Hotel Area (108)

Distance to City Center (107)

Room Space (99)

Bathroom (99)

Family Friendly (87)

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Traveler Reviews The Excelton Hotel Palembang

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Customer reviews

F***a

8.5

/10

Reviewed 3 week(s) ago

Comfortable, clean rooms, worth the price, pleasant, easy and simple process.

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Olmy A. P.

Staycation

10.0

/10

Reviewed 4 week(s) ago

Thank you, my family and I had a comfortable stay here. The staff was friendly, the service was excellent, the food was delicious, and the menu was varied. Next time I have time off, I'll definitely come back here. Thank you, Excelton Hotel 🥰😊

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Tempat

Medical

10.0

/10

Reviewed 4 week(s) ago

Great experience, delicious food, friendly staff, and comfortable room. Good AC.

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Noverli

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly, security guard Mas Abi still often asks how we are.

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ali w.

9.7

/10

Reviewed 5 week(s) ago

The hotel staff is very friendly, the food menu is varied and quite tasty, the facilities are okay.

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Y***i

Staycation

10.0

/10

Reviewed 5 week(s) ago

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1 people find it helpful

Tiffano T. F.

10.0

/10

Reviewed 8 week(s) ago

The food is delicious, the service is friendly, the hotel is nice

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2 people find it helpful

Accommodation's Reply

12 Sep 2026

Dear Mr. Tiffano, Thank you very much for your positive review and compliments regarding the food, service, and facilities at The Excelton Palembang. Your compliments are a great motivation for our entire team to continue striving to provide you with the best possible accommodation and service. We hope to welcome you back in the future. Sincerely, The Management Team, The Excelton Palembang

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Tiffano T. F.

10.0

/10

Reviewed 8 week(s) ago

Good hotel, good food, good moment.

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Accommodation's Reply

12 Sep 2026

Dear Mr. Tiffano, Thank you so much for this wonderful review. Our entire team is honored to welcome you back to The Exelton Palembang for a second stay. Your happiness and satisfaction during your stay are always our top priority. We look forward to welcoming you again on your next visit for another memorable experience. Sincerely, The Management Team, The Exelton Palembang

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zeski s.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Everything is nice and comfortable... clean

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Accommodation's Reply

07 Sep 2026

Dear Ms./Mrs. Seski, Thank you very much for your review and positive rating. I am delighted to hear that your stay at The Excelton Palembang was pleasant, comfortable, and clean. The satisfaction and comfort of all our guests is our top priority. We hope to welcome you again soon. Sincerely, The Management Team, The Excelton Palembang

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Putra

Staycation

8.5

/10

Reviewed 8 week(s) ago

This hotel is indeed nice. The facilities are complete (and the food is varied). The only thing missing is a pool specifically for small children. Hopefully, the pool will be improved so that small children can swim like other luxury hotels. Everything else is great and excellent 🥳

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Accommodation's Reply

10 Sep 2026

Dear Ms. Putra, Thank you for your wonderful review and compliments on The Excelton Palembang Hotel. We are delighted to know that our facilities and food made a great impression on you. Regarding your suggestion about the children's pool, we greatly appreciate your feedback. We recognize the importance of child-friendly facilities, and this review will be valuable information for our management team in planning future facility improvements. Thank you again for your positive feedback. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, The Excelton Palembang Hotel

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Fara s. B.

10.0

/10

Reviewed 9 week(s) ago

Comfortable, clean room, cold AC, good price, pretty good service.

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Accommodation's Reply

07 Sep 2026

Dear Ms. Fara, Thank you very much for your positive review. We are delighted to hear that the room was comfortable and clean, the air conditioning was cool and refreshing, and the service was satisfactory during your stay at The Excelton Palembang. This feedback is a great motivation for us to continue striving to provide the best service to our guests. We hope to welcome you back to The Excelton Palembang again. Sincerely, The Management Team, The Excelton Palembang

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Doni C.

Staycation

10.0

/10

Reviewed 9 week(s) ago

Comfortable to use as a resting place.

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Accommodation's Reply

31 Aug 2026

Dear Ms. Doni See, Thank you very much for your positive review. We are delighted to hear that our hotel was a comfortable and suitable place for you to stay. The satisfaction and comfort of all our guests during their stay is our top priority. We hope to welcome you again in the future. Sincerely, The Management Team, The Exelton Palembang Hotel

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Zeski S.

Staycation

10.0

/10

Reviewed 10 week(s) ago

okay everyone and the best

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Accommodation's Reply

28 Aug 2026

Dear Ms./Mrs. Seski, Thank you very much for your positive review and excellent rating for The Excelton Palembang Hotel. We are delighted to know that the facilities, services, and overall stay experience met your expectations. Your satisfaction and comfort are paramount to our management team and all staff. We are honored to welcome you back again in the future. We look forward to seeing you on your next visit to Palembang. Sincerely, The Management Team, The Excelton Palembang Hotel

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F***l

10.0

/10

Reviewed 10 week(s) ago

Nice and comfortable to be in the middle of the city.

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Accommodation's Reply

22 Aug 2026

Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that your stay was memorable thanks to our excellent central location and comfortable atmosphere. We hope to welcome you back to Exelton Palembang again. Sincerely, The Management Team, Exelton Palembang

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Tommy A.

Staycation

10.0

/10

Reviewed 11 week(s) ago

The staff is friendly and polite, the hotel is clean, the breakfast is great.

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Accommodation's Reply

23 Aug 2026

Dear Tommy, Thank you very much for your review and positive rating. We are delighted to know that the cleanliness of the hotel, the breakfast, and the friendly and courteous service from all staff made your stay memorable. Guest satisfaction is the joy of our entire team. We hope this positive experience will encourage you to return to our hotel in the future. Sincerely, The Management Team, The Exelton Palembang Hotel

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N***l

10.0

/10

Reviewed 11 week(s) ago

A comfortable place, with a variety of food, but for Palembang cuisine, the vinegar for the pempek is too runny. The rest of the food is delicious. Recommended 👍

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Accommodation's Reply

18 Aug 2026

Dear Valued Guest, We are delighted to hear that our venue is comfortable and the food on the menu is delicious. Your comment regarding the succulent and tasty Pempek Cugo is invaluable feedback, which will help us improve its texture and flavor. We sincerely hope to welcome you again next time to sample other delicious dishes. Sincerely, The Management, The Exelton Palembang

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A***i

8.8

/10

Reviewed 11 week(s) ago

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Accommodation's Reply

20 Aug 2026

Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted to hear that our excellent location, comfortable Club Room, and outstanding service made your stay memorable. Your comments regarding the breakfast options and the smooth check-in and check-out process are also an encouragement to our entire team to continue maintaining the quality of our service. We hope to welcome you back again on your next visit to Excelton Palembang. Sincerely, The Management Team, Excelton Palembang

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P***i

Staycation

9.4

/10

Reviewed 13 week(s) ago

The hotel was clean and comfortable. The breakfast was delicious.

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1 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Thank you very much for your positive review and compliments. We are delighted to hear that the cleanliness, comfort of the hotel, and the breakfast served were to your satisfaction throughout your stay. Guest satisfaction and comfort are always our top priority. We hope this positive experience left a lasting impression, and we look forward to welcoming you again in the future. Sincerely, The Management Team, The Exelton Palembang Hotel

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Ahmad M.

Staycation

10.0

/10

Reviewed 13 week(s) ago

In short, it's the best and there are recommendations for family, relations, friends.

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Accommodation's Reply

04 Aug 2026

Dear Mr. Ahmad, Thank you for your review and feedback. Your positive comments encourage us to provide the best service. We sincerely hope to welcome you again at The Excelton Palembang. Sincerely, The Management Team, The Excelton Palembang

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Verified Traveler

Leisure

10.0

/10

Reviewed 14 week(s) ago

If I have friends/relatives in Palembang, I would recommend it.

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Accommodation's Reply

30 Jul 2026

Dear Valued Guest, Thank you very much for your positive review and your trust in The Excelton Palembang. We are very proud that you enjoyed your memorable stay and that you recommended our hotel to your friends and family. Your recommendation is a great honor for our entire team. We hope to welcome you and your family back again and experience The Excelton's excellent service. See you next time. Sincerely, The Management Team, The Excelton Palembang

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.