How many rooms are available at The Excelton Hotel Palembang

The Excelton Hotel Palembang has 149.

Are there any parking spots at The Excelton Hotel Palembang ?

Yes: Yes, there are parking spots at The Excelton Hotel Palembang

Is there a swimming pool at The Excelton Hotel Palembang?

Yes, a swimming pool is available at The Excelton Hotel Palembang.

What do past guests say about The Excelton Hotel Palembang?

The Excelton Hotel Palembang is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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The Excelton Hotel Palembang

Name: The Excelton Hotel Palembang
Address: Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137, Jalan Demang Lebar Daun No. 58, Sumatera Selatan, 30137, Indonesia
Rating: 8.5

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8.5

/10

Very Good

5,785 reviews

What Guests Say About Their Stay

Staff Friendliness (197)

Bedroom (177)

Ambiance (175)

Variety (172)

Lindrianasari

10.0

/ 10

The staff at Excelton were incredibly friendly and helpful. This hotel was my family and I's choice when visiting Palembang. The breakfast was excellent, and we were very satisfied. Dine-in service was also excellent.

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L***A

10.0

/ 10

The hotel features complete facilities, clean rooms, a varied breakfast menu, and friendly staff. Thank you, Ms. Ririn, for your service.

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Jesica S.

10.0

/ 10

Excellent and satisfying service. We were greeted warmly from the moment we entered. The front desk staff, Kak Tri, was always friendly and provided the best service. When I discovered the pool water was warm (really warm), I didn't hesitate to take my kids in for a long time. The kids really loved the pool, the best! Last but not least, the excellent service from Kak Reza, who was prompt and always greeted me politely. Breakfast was delicious with many variations, and the restaurant staff were top-notch and so kind!

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E***s

10.0

/ 10

A very pleasant experience, the staff were friendly and very informative, the rooms were clean and comfortable, the breakfast had a lot of choices and was delicious.

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M***i

9.7

/ 10

Recommended for family vacation. Quiet atmosphere. Complete facilities. Food served is varied and suitable for the tongue.

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In the Area

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Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Excelton Hotel Palembang is located in area / city Ilir Barat I. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in The Excelton Hotel Palembang

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Excelton Hotel Palembang

Jalan Demang Lebar Daun No. 58, Ilir Barat I, Palembang, Sumatera Selatan, Indonesia, 30137

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Location

The Excelton Hotel Palembang is located in area / city Ilir Barat I.

About The Excelton Hotel Palembang

The Excelton Hotel Palembang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, The Excelton Hotel Palembang provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Excelton Hotel Palembang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Excelton Hotel Palembang is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Excelton Hotel Palembang.

All facilities in The Excelton Hotel Palembang

Swimming Pool

Fitness Center

Lobby

Exterior

Bedroom

Food and Drinks

Restaurant with AC
A la carte breakfast
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)
Cafe
Show cooking restaurant
Snacks

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

General

AC
Ballroom
Banquet
Non-smoking room
Swimming pool
Smoking area

Business Facilities

Business center
Business facilities
Meeting facilities
PRINTER

Accessibilty

Accessible bathroom
Disabled access friendly
Wheelchair accessible

Nearby Facilities

ATM/Banking
Gift shop
Supermarket

Things to Do

Fitness center
Indoor pool

Transportation

Secure parking

Connectivity

Free WiFi

Sports and Recreations

Fitness center

Accommodation Policy & General Information in The Excelton Hotel Palembang

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Facility

Gym, Spa, Swimming Pool closed temporarily from 10-3-2026 to 20-3-2026.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Excelton Hotel Palembang	149
Number of floors in The Excelton Hotel Palembang	10
Another facilities in The Excelton Hotel Palembang	Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in The Excelton Hotel Palembang

What are available facilities at The Excelton Hotel Palembang?

There are top facilites at The Excelton Hotel Palembang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Excelton Hotel Palembang?

The standard check-in time at The Excelton Hotel Palembang is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Excelton Hotel Palembang provide breakfast?

Yes, The Excelton Hotel Palembang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Excelton Hotel Palembang

The Excelton Hotel Palembang has a 5.0-star rating.

How many floors does The Excelton Hotel Palembang have?

The Excelton Hotel Palembang has 10.

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More Reviews from Other Guests in The Excelton Hotel Palembang

Overall Ratings & Reviews The Excelton Hotel Palembang

Traveloka (5,785)

8.5

Very Good

From 5,785 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about The Excelton Hotel Palembang

All

Staff Friendliness (123)

Ambiance (113)

Bedroom (108)

Variety (103)

Taste (102)

Hotel Area (98)

Distance to City Center (97)

Room Space (90)

Bathroom (90)

Family Friendly (79)

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Traveler Reviews The Excelton Hotel Palembang

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Customer reviews

Guest

10.0

/10

Reviewed 5 day(s) ago

Ms. Sila and Ms. Putri provide friendly and polite service.

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Accommodation's Reply

11 Jul 2026

Dear Valued Guest, Excelton Palembang Hotel, We sincerely thank you for your positive review. We are delighted to hear that the friendly and courteous service from Mr. Sila and Ms. Putri made you feel comfortable. We deeply appreciate them both, as customer smiles and satisfaction are our top priority. We hope to welcome you back to Excelton Palembang for another wonderful experience. Have a great day! The Management, Excelton Palembang Hotel

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Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Nice place to stay with the family.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang is pleased to announce that we would like to express our gratitude for taking the time to share your experience and giving us an excellent rating for your stay at The Excelton Palembang. We deeply appreciate your trust and appreciation. Our entire team is delighted to know that you and your family enjoyed your stay with us. Your positive review inspires and motivates us to strive for excellent service, continuous improvement of facilities, and to provide a comfortable and memorable stay that exceeds all guest expectations. We look forward to welcoming you again at The Excelton Palembang. We hope that on your next visit, we can offer you the best service and create an even more enjoyable and memorable experience. Thank you again for your trust, and we look forward to seeing you again at The Excelton Palembang. Sincerely, The Management Team, The Excelton Palembang

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M***l

Staycation

10.0

/10

Reviewed 2 week(s) ago

Okay, great, comfortable. Close to town.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel respectfully submits a positive review regarding your stay. We are delighted to hear that you were comfortable during your stay and appreciated our convenient location near the city center. Your review inspires our entire team to strive for the best service and create memorable experiences for all our guests. We look forward to welcoming you back to The Excelton Palembang Hotel on your next visit. Sincerely, The Management Team, The Excelton Palembang Hotel

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H***s

Transit

10.0

/10

Reviewed 2 week(s) ago

It was a truly memorable stay at the Excelton Hotel. Unfortunately, we only had one night, as we were in transit in Palembang and would be continuing our journey onward. Thank you to the Excelton Hotel and the friendly staff, especially the receptionists, Nia and Shila, who were very helpful. Thank you.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, It is with great pleasure that we at The Excelton Palembang welcome you. Thank you for taking the time to share your memorable stay with us. We are delighted that, even though your stay was only one night during your trip, you had a very positive experience at The Excelton Palembang. Thank you for your appreciation of our team, especially Nia and Chila at the reception desk. We will pass on your compliments to them. This recognition encourages our entire team to strive to provide warm, friendly, and sincere service to all our guests. We hope your next trip will be smooth and enjoyable, and we look forward to welcoming you back for a longer stay and allowing you to fully enjoy our facilities and services in the future. Thank you for your trust in The Excelton Palembang. We look forward to welcoming you back again in the future. Sincerely, The Management Team, The Excelton Palembang

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zulkarnain s.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The lobby staff and security guards are friendly, the breakfast is varied and delicious.

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Accommodation's Reply

06 Jul 2026

Dear Mr. Zulkarnain, This is a brief message from Exelton Palembang Hotel. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Exelton Palembang Hotel

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S***a

Business

10.0

/10

Reviewed 5 week(s) ago

The hotel staff is friendly, and the cleanliness is okay. It's okay, but it depends on your budget, hehe.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel extends its deepest respects and gratitude for taking the time to share your stay with us. We are delighted to hear that you were pleased with the friendliness of our staff and the cleanliness of the hotel. Your compliments motivate our entire team to strive for the best possible service for all our guests. We also appreciate your comments regarding the value for money. We are committed to providing comfortable stays with quality services and amenities that align with the value we offer. We look forward to welcoming you back to The Excelton Palembang Hotel on your next visit and providing you with an even more memorable stay. Sincerely, The Management Team, The Excelton Palembang Hotel

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N***r

Business

10.0

/10

Reviewed 5 week(s) ago

Nice room, friendly hotel staff.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel extends its deepest respects and gratitude for taking the time to write a review about your stay with us. We are delighted to hear that you were satisfied with the comfort of your room and the friendly service from our staff. Guest satisfaction is our top priority, and such compliments motivate our entire team to continue striving for the best possible service. We look forward to welcoming you back to The Excelton Palembang on your next visit and providing you with an even better stay experience. Sincerely, The Management Team, The Excelton Palembang Hotel

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Lindrianasari

Staycation

10.0

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

06 Jul 2026

Dear Ms. Lindriana Nazari, This is a brief message from Exelton Palembang Hotel. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Exelton Palembang Hotel

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a***n

Staycation

10.0

/10

Reviewed 6 week(s) ago

Hotel with the best service and facilities

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel would like to express our gratitude for taking the time to write a positive review about your stay with us. We are delighted that you rated The Excelton Palembang's services and facilities as top-notch. Your compliments motivate our entire team to continue striving to maintain and improve the quality of our services and facilities to ensure every guest's stay is comfortable and memorable. We look forward to welcoming you back to The Excelton Palembang on your next visit. We are committed to providing you with the best possible service to make your stay even more enjoyable. Sincerely, The Management Team, The Excelton Palembang Hotel

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R***i

Staycation

10.0

/10

Reviewed 6 week(s) ago

Very pleasant, very friendly service.

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Accommodation's Reply

09 Jul 2026

Dear Gentlemen/Ladies, Sincerely, The Excelton Palembang Hotel. Thank you for taking the time to share your experience staying with us. We are delighted to hear that you enjoyed your stay and felt the warm welcome from our entire team. Such positive reviews are very meaningful and motivate us to continue providing sincere, friendly, and professional service to all our guests. We hope to welcome you back to The Excelton Palembang Hotel in the future and provide you with an even more memorable stay. Thank you for your trust. Sincerely, The Management, The Excelton Palembang Hotel

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F***z

10.0

/10

Reviewed 7 week(s) ago

Had so much fun after staycation from here. Great hotel & service!

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Warm greetings from The Excelton Hotel Palembang. Thank you for taking the time to share your wonderful review following your stay with us. We are delighted to know that you had such an enjoyable staycation and that you were pleased with both our hotel and the service provided by our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering exceptional hospitality and memorable experiences to all of our guests. It was our pleasure to have you as our guest, and we look forward to welcoming you back to The Excelton Hotel Palembang for another relaxing and enjoyable stay in the near future. Warm regards, Management The Excelton Hotel Palembang

ayu a.

10.0

/10

Reviewed 7 week(s) ago

I used to stay here often. But now it's improved a lot. From the rooms to the food, it's great.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang is pleased to share our gratitude for taking the time to share your experience and positive review of your stay with us. We are delighted and proud to know that you, a repeat guest of The Excelton Palembang, have noted continuous improvements in both the comfort of our rooms and the quality of our food. Your appreciation and support motivate our entire team to strive for continuous improvement in service quality and to provide an even better stay experience for all our guests. Thank you so much for choosing The Excelton Palembang as your accommodation. We look forward to welcoming you again and providing you with the best service on your next visit. Sincerely, The Management Team, The Excelton Palembang

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a***a

Transit

7.4

/10

Reviewed 7 week(s) ago

The reception staff were a bit lacking in friendliness. Upon getting out of the car, there was no concierge to greet us. Upon arrival at the reception, the service was mediocre, lacking warmth. Hotel hospitality should be perfect, after all, it's a hotel. At check-in, the concierge didn't offer to deliver luggage to the room. Fortunately, the staff who helped us at breakfast were very friendly, which somewhat offset the disappointment with the check-in service. The cleanliness of the room and bathroom was top-notch. The room also provided a hairdryer, iron, ironing board, safe, refrigerator, and electric kettle. Overall, the room facilities were very good.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, This is a message from The Excelton Palembang Hotel. Thank you for taking the time to share your experience with us. We greatly appreciate any feedback you provide, as it is crucial for our continuous improvement. We apologize for any unpleasant experiences you may have had during check-in and arrival. We understand that a warm welcome, attentive service from our front desk team, and assistance during arrival are essential components of the memorable stay experience we strive to provide for all our guests. We have forwarded your feedback to the relevant departments for further evaluation, so that we can consistently maintain our friendly and responsive service standards. We are also pleased to hear that you appreciated the cleanliness of your room, the amenities, and the friendliness of our team during breakfast. This compliment motivates us to continue maintaining the excellent quality of our facilities and services. We look forward to welcoming you back to The Excelton Palembang Hotel. We are committed to providing a superior stay experience from the moment you arrive and throughout your stay. Thank you for your trust and valuable feedback. Sincerely, The Management Team, Excelton Palembang Hotel

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Adhe A.

Leisure

10.0

/10

Reviewed 8 week(s) ago

When you want to swim but don't have a swimsuit, the staff offers to rent swimsuits and can deduct the deposit. This is the first time I've found a hotel that provides swimsuits, which is really cool and out of the box.

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Accommodation's Reply

09 Jul 2026

Dear Mr. Adhe A, Thank you for taking the time to share your experience at The Excelton Hotel Palembang. We are delighted to hear that our swimsuit rental service left a positive impression on you. We understand that sometimes guests wish to enjoy the pool facilities without prior notice, so we strive to provide practical and convenient options, including our swimsuit rental service with a deposit system. Your comment describing this service as "extraordinary" is greatly appreciated. It motivates our entire team to develop innovative services and provide memorable stays for all guests. We look forward to welcoming you back to The Excelton Hotel Palembang again and hoping to provide you with an even better or more enjoyable experience on your next visit. Sincerely, The Management Team, The Excelton Hotel Palembang

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z***i

Business

8.5

/10

Reviewed 8 week(s) ago

The staff were very friendly and helpful during check in and check out.

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Accommodation's Reply

09 Jul 2026

Dear Gentlemen/Ladies, Sincerely, The Excelton Palembang Hotel. Thank you for taking the time to share your stay experience and for your positive review of The Excelton Palembang. We are delighted to hear that you felt welcome and assisted by our team during the check-in and check-out processes. Friendly, warm, and attentive service is our commitment to ensuring every guest has a comfortable and memorable stay, from arrival to departure. We will pass on your thanks to our entire team as a token of our appreciation for their dedication. Such positive reviews motivate us to maintain the quality of our service and continue to provide the best possible experience for all our guests. We look forward to welcoming you back to The Excelton Palembang on your next visit and providing you with another memorable and impressive stay. Thank you again for your trust in The Excelton Palembang. See you soon. Sincerely, The Management Team, The Excelton Palembang

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a***f

10.0

/10

Reviewed 8 week(s) ago

Highly recommended, clean rooms, lots of food choices.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel respectfully submits your feedback and positive comments about our hotel. We are delighted to hear that you were satisfied with the cleanliness of your rooms and the diverse menu we offer. Guest satisfaction is our top priority, and compliments like yours motivate our entire team to continue striving to maintain the quality of our service, cleanliness, and varied menu. We look forward to welcoming you back to The Excelton Palembang on your next visit and providing you with an even better stay. Sincerely, The Management Team, The Excelton Palembang Hotel

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W***u

Staycation

6.8

/10

Reviewed 8 week(s) ago

The notes made were not well considered, the room was not ready when we wanted to check in (it was already close to 3 p.m.), the swimming pool cannot be used by children (unless they can swim) because the depth of the pool is not adjusted for children. We booked a club type, facing the street (view of Siti Khadijah Hospital), the sound of motor vehicles entering the room, especially late at night until before dawn there was a lot of illegal racing, adding to the noise in the room, and also the sound from the next room was still faintly audible. It is necessary to pay more attention to attractive facilities, especially for families who are staying during peak season.

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1 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Valued Guest, Please be informed that Excelton Palembang Hotel thanks you for taking the time to share your experience. We greatly appreciate your feedback, which is invaluable in our ongoing efforts to improve the quality of our services and facilities. We apologize for any inconvenience you experienced, particularly regarding the special requests we were unable to adequately address, room availability during check-in, and any discomfort during your stay. We appreciate your concerns regarding the children's pool facilities; this feedback will be considered by management to develop more family-friendly amenities. Regarding noise from external traffic and neighboring rooms, we understand that this impacted your comfort. We will conduct further assessments to find solutions that can improve the quality of your stay. Once again, we apologize for the experience not meeting your expectations. We sincerely hope to have the opportunity to welcome you back to Excelton Palembang Hotel and provide you with even better service on your next visit. Sincerely, The Management Team, Excelton Palembang Hotel

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S***r

10.0

/10

Reviewed 9 week(s) ago

Clean, comfortable, fragrant room, delicious breakfast food

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel respectfully submits your feedback and positive review. We are delighted to hear that you were comfortable during your stay and appreciated the cleanliness and comfort of our rooms. We also appreciate your appreciation for our breakfast. Your satisfaction is the joy of our entire team and motivates us to continue providing the best service and guest experience. We look forward to welcoming you back to The Excelton Palembang on your next visit and providing you with an even better experience. Sincerely, The Management Team, The Excelton Palembang Hotel

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l***y

Leisure

9.7

/10

Reviewed 10 week(s) ago

The hotel staff, Ms. Happy, was quite friendly, and the welcome snack was delicious. The hotel smelled good and was clean. The room was spacious, but some of the cups were dirty. Breakfast was okay, and the fruit was delicious. Overall, it was a nice hotel.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guest, The Excelton Palembang Hotel would like to express our gratitude for taking the time to share your experience and review of The Excelton Palembang Hotel. We are delighted that you were impressed with the friendliness of our staff, the welcome snacks, the clean and fragrant atmosphere of the hotel, the comfortable and spacious rooms, and the breakfast, especially the wide variety of fruit. Your compliments motivate our entire team to continue striving to provide the best possible service to all our guests. Furthermore, we apologize for any inconvenience you experienced regarding the cleanliness of the glasses in your room. This feedback has been received and will be immediately forwarded to our housekeeping team to improve the thoroughness of room inspections and pre-arrival preparations. Thank you for your suggestion. We hope to welcome you back to The Excelton Palembang Hotel again and provide you with an even better stay on your next visit. Sincerely, The Management Team, The Excelton Palembang Hotel

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A***a

Business

9.7

/10

Reviewed 11 week(s) ago

Nice stay during business trip. We'll come back again.

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Accommodation's Reply

09 Jul 2026

Dear Gentlemen/Ladies, Sincerely, Excelton Palembang Hotel. Thank you for taking the time to share your experience staying at Excelton Palembang. We are delighted to hear that you enjoyed your stay during your business trip. We are honored to have been your choice of accommodation for your comfort during your visit. We greatly appreciate your intention to return and stay with us again. The entire team at Excelton Palembang welcomes you back and is committed to providing the best service and creating an even more memorable stay for you. We look forward to seeing you again on your next visit. Sincerely, The Management Team, Excelton Palembang Hotel

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.