Hotel AF Valle Orotava

My parents have been stayed here a few times one of their favourite hotels and they've been to many in the area, Clean friendly hotel with a nice breakfast and great location would recommend.

The only issue i had was that there was no milk in the rooms for the tea or coffee. And unless you ask tea and coffee was not replaced. I dont think this is a major problem to be honesy, it was a lovely hotel, really nice. Really accessible as there is a bus station a 5 min walk away

A good location to explore the surrounding areas

Management and staff were warmly welcoming and friendly. Facilities were excellent and the breakfast was splendid. Good location with great view from room balcony and roof swimming pool/bar. Vell equipped and furnished room.

The staff were great, especially Jose on reception who organised an extra night's stay for me, and also the breakfast team who kept the place spotless. On the downside, for a 4* hotel I expect a better selection of toiletries in the bathroom.

This hotel is perfectly positioned in PDLC near to amenities & the centre of town. Stunning views to Teide. Also it’s right next to the bus station which makes it easy to get around the island. The staff here are very friendly & helpful & always take the time to chat to you - their language skills are excellent. The food in the restaurant is excellent quality at both breakfast & dinner with plenty of choice and well presented. The new spa is a welcome addition & reasonably priced. The rooftop pools are refreshing and not too hot: it’s nice to swim in a saltwater pool without the overpowering smell of chlorine. Beds very comfortable & clean. A note to future guests: the former bus station to the side of the hotel has been vacant for many years but is due to be demolished & replaced with a commercial/public space in the next 2 years. This will inevitably be noisy & disruptive during the process so I would make sure to check the progress of the project before booking. Overall this will be a large improvement when completed though. My only very minor gripes are that there’s no milk provided with the tea & coffee in the rooms; for evening dinner there is no free drink option (eg tap water) or coffee/tea available; and that on a couple of occasions the food was incorrectly labelled in the buffet restaurant with the wrong nutritional information, so those with allergies do need to be extra careful. The hotel in general was excellent and I’d recommend it to anyone visiting PDLC.

Terrible customer service

Some confusion with the description of the room on the website but this does not reflect on the hotel. Very friendly staff, comfortable beds. More fresh fruit and gluten free options at breakfast, packaged individual yogurt vs the community bowls would have been more sanitary and an improvement. I did not use the pool or other facilities so can not comment. Very good location.

The hotel is nice, well located and helpful staff.

Hotel was good all round.

Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303. The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good. We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave. It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March. The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.

Absolutely Beautiful hotel couldn’t ask for anything more

Overall the stay was good and it gives us exactly what we’re looking for. The only negative thing was the treatment from a receptionist who was rude because we left our room 30’ later than the checkout time without considering that the last night the clock went forward and the alarm didn’t ring.

We had a lovely stay for 2 nights. The reception staff were exceptionally helpful, they even sent a member of staff with my husband to sort out our tickets at the bus station! Very modern hotel in a great location, short walk to bus station and sea front and lots of bars/restaurants close by, huge rooftop area with bar, pools and sunbathing areas with fantastic views, would recommend!😎

Everything clean and modern looking. Staff are so helpful. Breakfast covers all options

The property is not a 4 star property. It is clean but somewhat bland. The rooms look like hospital rooms. I would give the hotel a 3 Star rating. However, it is located close to many shops, restaurants, etc.

Centrally and clean.

Highly recommended