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BONNES PRESTATIONS

les femmes de ménages excellente, manque de place de parking autour.

Terrible customer service

Una estancia muy cómoda y agradable

Schönes Hotel mit stilvoll eingerichteten Zimmern. Die Sauberkeit in den Zimmern war immer tadellos, großes Lob an die Reinigungskräfte. Im Restaurant wäre ein bisschen mehr Genauigkeit in puncto Sauberkeit des Geschirrs wünschenswert. Das Buffet bietet eine gute Auswahl, sodass für jeden etwas dabei ist. Insgesamt ein schönes Hotel mit guter Lage, welches wir gerne weiterempfehlen!

Schönes Hotel, sehr sehr saubere Zimmer, gut gelegen, nettes Personal, alles super!

Det mesta var väldigt bra. Det enda negativa var att frukosten var ganska dålig och gymmet var inte alls bra. Väldigt lite utrustning i splog kvalitet samt en död kackerlacka på golvet. I övrigt väldigt nöjd med allt, rummen var bra och fräscha, rooftoppoolerna var trevliga.

Very nice hotel!

Some confusion with the description of the room on the website but this does not reflect on the hotel. Very friendly staff, comfortable beds. More fresh fruit and gluten free options at breakfast, packaged individual yogurt vs the community bowls would have been more sanitary and an improvement. I did not use the pool or other facilities so can not comment. Very good location.

The hotel is nice, well located and helpful staff.

Todo bien,como siempre

Hotel was good all round.

Nice hotel staff were lovely however very noisy road outside therefore got very little sleep. Almost no parking around the hotel and pool was very cold.

Perfect Location for transport around the island also in the centre of Puerto de la Cruz as soon as you come out everything is walking distance. Breakfast is Served Daily and complimentary, also a Spa and Rooftop Deck with bar and 2 pools.

My wife and I stayed here for two nights on a half-board basis. Check-in was fast and efficient and we were given room 303. The room was adequately furnished, with sufficient hanging/shelf space and (free) safe though the wardrobe had no door. There was a small minibar/fridge and kettle. Cups, glasses, tea, coffee and sugar were provided but no milk/creamer and the hot drink supplies were not replenished. The beds were comfortable but the sheets were not really big enough to tuck under the matress, so they had the tendancy to come away in the night. The tv had a number of channels that could be tuned to English language. The wifi was good. We found the food had improved since our last stay although even though we eat early and were one of the first people down at dinner, the food was already tepid and we had to use the microwave. It was disappointing to find that the sunbeds had still not been replaced despite the management being aware of the problem since March. The main issue with this hotel is the bathrooms.When the hotel was renovated in 2021, they chose to install glass cubicles as bathrooms. These offer no privacy and anyone using the toilet can be seen from the bedroom, hall and even from a person sitting on the bed (as the full-length mirror is poorly positioned) which is rather disconcerting. Management have been aware of the situation since the renovation. The problem could easily (and cheaply) be solved simply by using some stick-on, vinyl frosted panels.

El hotel está muy limpio y cuidado. Muy cerca a pie del centro de Puerto de la Cruz

Good location. Hotel was clean and had comfortable beds.

Absolutely Beautiful hotel couldn’t ask for anything more

Overall the stay was good and it gives us exactly what we’re looking for. The only negative thing was the treatment from a receptionist who was rude because we left our room 30’ later than the checkout time without considering that the last night the clock went forward and the alarm didn’t ring.

Perfecto todo