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Emerald Hotel
Hotels
7.0
/10
Pleasant
109 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
H A
10.0
/ 10
Wonderful customer service and the aircon was a welcome relief in the heat. The property was in OK condition and the cleaners were so considerate and helpful.
Breakfast was OK with fresh tropical fruits, eggs, toast, juice and coffee.
Having the restaurant onsite was great when we just wanted to stay in. TV reception was terrible so we watched movies on our computer which wasnt a problem as the internet was fast (unlike in the villages where reception isnt great).
My highlight was the lovely gentleman who works security at night when reception goes home. He was so relaxed, friendly and helpful and was available to see that I got safely to my room when returning late at night from a family funeral. Malo aupito.
Akosita
10.0
/ 10
Rooms are big and in walking distance to the main business centers. Staff at the reception was very friendly and helpful.
In the Area
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Vuna Road, Kolomotu'a, Tongatapu, Tonga
Main Facilities
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Restaurant
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What's around Emerald Hotel
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Vuna Road, Kolomotu'a, Tongatapu, Tonga
Discover More About Emerald Hotel
Location
Emerald Hotel is a hotel in a good neighborhood, which is located at Kolomotu'a.
About Emerald Hotel
Savor your favorite dishes with special cuisines from Emerald Hotel exclusively for you.
With all facilities offered, Emerald Hotel is the right place to stay.
All facilities in Emerald Hotel
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Wedding service
- Luggage storage
- Porter
- Multilingual staff
- Front desk
- Concierge
General
- Banquet
- Smoking area
- Parking
Public Facilities
- Others
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
Shuttle Service
- Airport transfer (surcharge)
Business Facilities
- Meeting rooms
In-room Facilities
- TV
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Emerald Hotel
Important Note
- Airport shuttle fee: USD 25.00 per person
- Early check-in fee: USD 25 (subject to availability)
- Late check-in fee: USD 25 for check-in between 10:00 PM and 6:30 AM
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: USD 25.0 per stay
- Rollaway bed fee: USD 35.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Included WiFi is limited to 100 MB per guestroom, per stay. A surcharge applies for additional usage.
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant |
Check-In / Check-Out Time | From 14:00 - Before 10:00 |
Available rooms at Emerald Hotel | 20 |
Number of floors in Emerald Hotel | 2 |
Another facilities in Emerald Hotel | Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage |
Frequently asked question in Emerald Hotel
What are available facilities at Emerald Hotel?
There are top facilites at Emerald Hotel such as Restaurant. (some may require extra charges)
What is normal check-in & check-out time at Emerald Hotel?
The standard check-in time at Emerald Hotel is starting from From 14:00 while the latest check-out time is at Before 10:00
More Reviews from Other Guests in Emerald Hotel
Other sources (109)
7.0
Pleasant
From 109 reviews
Cleanliness
6.6
Room Comfort
7.2
Service and Facilites
8.4
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Traveler Reviews Emerald Hotel
Number of reviews per page
20
40
Top reviews
Philip
Leisure with Partner
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Over priced , the property is.
Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.
Ann
Leisure
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Verified traveler
6.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room.
Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
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Craig
Leisure
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant.
No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
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Ilaiasi Lelei
Business
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Friendly staff and excellent service
Ashley
Business and Leisure
8.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Verified traveler
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Aneth
6.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
They need to improve their breakfast as it gets too monotonous and boring after a couple of days
John
Friends and Family
6.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
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Dawn
Leisure with Partner
6.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
This place is in a great location and has so much old world charm that it could be a great hotel. But it's run down, lots of broken things, and not clean enough for most Americans.
Deirdre
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Some of the reviews were pretty terrible so was not expecting much from this hotel. However, we had a great room, clean linen, hot water and a working tv, Aircon and kettle! Plus the breakfast was pretty good too! I was more than happy!
Verified traveler
Friends and Family
2.0
/10
Reviewed 44 week(s) ago
Hotels.com verified review
Told staff I’d be checking in at 230am. They said security guard would let me in. When I arrived there was no one there and I had to find my own key. Room was filthy, empty water bottles, trash, and leaves. No towels, no sheets, no pillows, and the door lock was taped to the door. The next morning the staff was embarrassed and moved me to another room but refused to credit me for the first miserable night. Continental breakfast is less than expected. Many better options in the area for room and food. Had to file a claim with hotels.com
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Jane
Leisure Family
8.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
We booked rooms next to each other, but this was not an option when we arrived. Asked to move room on last day to facilitate a late booking from someone else but had to refuse this request which seemed unreasonable. Room itself was great - large and comfortable with excellent balcony with a sea view as advertised.
Verified traveler
10.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Great stay!
Craig
4.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
No hot water for 3 Days!
Alex
with Partner
2.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Good staff. But the state of the hotel smells old and the codition looks not nice to sleep in. We booked for three nights only stay for two nights and booking somewhere else. Due to being creepy and old. Will not book there again due to the state of the hotel
H A
Friends and Family
10.0
/10
Reviewed 54 week(s) ago
Hotels.com verified review
Wonderful customer service and the aircon was a welcome relief in the heat. The property was in OK condition and the cleaners were so considerate and helpful.
Breakfast was OK with fresh tropical fruits, eggs, toast, juice and coffee.
Having the restaurant onsite was great when we just wanted to stay in. TV reception was terrible so we watched movies on our computer which wasnt a problem as the internet was fast (unlike in the villages where reception isnt great).
My highlight was the lovely gentleman who works security at night when reception goes home. He was so relaxed, friendly and helpful and was available to see that I got safely to my room when returning late at night from a family funeral. Malo aupito.
Read More
Hopati
Business
8.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Good central location and while the rooms are dated the staff and team there were very friendly and helpful.
Vikas
Business
6.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Located next to the seaside but in need of refurbishment
Patricia
Leisure
8.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
The fixtures and fittings were in very poor shape especially in the living area and the bathroom. We had to be very careful using old electrical appliances and avoiding falls. On the positive side, the room was large, the beds were comfortable and the bed linen was fresh and clean. Fresh bath towels were provided every
day. Breakfast and occasional meals were satisfactory.
Read More
Number of reviews per page
20
40
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