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Emerald Hotel

Hotel
7.0
/10
Baik
115 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Michael van
10.0
/ 10
The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
Lihat terjemahan
Verified traveler
10.0
/ 10
It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Lihat terjemahan
Mauricio
10.0
/ 10
The owner is really nice and helped us a lot. The chinese restaurant aside is really good as well.
Lihat terjemahan
Di Kawasan
Lihat Peta
Vuna Road, Kolomotu'a, Tongatapu, Tonga

Kemudahan Utama

Lihat Lebih
Restoran
Emerald Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Kolomotu'a.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Emerald Hotel

Vuna Road, Kolomotu'a, Tongatapu, Tonga
Temui Lebih Banyak Tempat
Lain-lain Emerald Hotel
Lain-lain 2 Emerald Hotel

Ketahui Lebih Lanjut Mengenai Emerald Hotel

Lokasi


Emerald Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Kolomotu'a.

Tentang Emerald Hotel

Nikmati hidangan kegemaran anda dengan makanan istimewa dari Emerald Hotel eksklusif untuk anda.

Dengan semua kemudahan yang ditawarkan, Emerald Hotel adalah tempat yang sesuai untuk menginap.

Semua kemudahan dari Emerald Hotel

Lain-lain Emerald Hotel
Lain-lain

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Suratkhabar di lobi
  • Lawatan
  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Penjaga pintu
  • Kakitangan berbilang bahasa
  • Meja depan
  • Pekerja rencam

Umum

  • Bankuet
  • Kawasan merokok
  • Parkir

Kemudahan Umum

  • OTHER
  • Restoran
  • Peti keselamatan

Makanan dan Minuman

  • Bar

Khidmat Shuttle

  • Pengangkutan dari lapangan terbang dengan surcaj

Kemudahan Perniagaan

  • Bilik mesyuarat

Kemudahan Dalam Bilik

  • TV

Kemudahan Berhampiran

  • Kedai cenderamata

Polisi Penginapan & Maklumat Umum di Emerald Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.
  • Bayaran pengangkutan ulang-alik lapangan terbang: USD 25.00 seorang
  • Fi daftar masuk awal: USD 25 (tertakluk kepada ketersediaan)
  • Yuran daftar masuk lewat: USD 25 untuk daftar masuk antara 22:00 dan 6:30
  • Daftar keluar lewat tersedia dengan fi (tertakluk pada ketersediaan)
  • Bayaran katil bayi: USD 25.0 sepenginapan
  • Bayaran katil lipat simpan: USD 35.0 sehari

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit dan wang tunai
  • Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
  • Wi-Fi yang disertakan terhad kepada 100 MB untuk setiap bilik tamu, bagi setiap penginapan. Surcaj dikenakan untuk penggunaan tambahan.

Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 24 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Meja sambut tetamu dibuka setiap hari dari 7:00 - 22:00. Untuk membuat pengaturan daftar masuk, sila hubungi hartanah sekurang-kurangnya 72 jam sebelum ketibaan, menggunakan maklumat pada pengesahan tempahan.Tetamu akan diminta untuk memberikan kepada hartanah salinan kad pengenalan bergambar keluaran kerajaan mereka sebelum ketibaan. Tetamu mesti menghubungi hartanah lebih awal untuk mendapatkan arahan daftar masuk. Kakitangan berada di meja sambut tetamu untuk masa yang terhad. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Hotel only accepts guests with minimum age of 18

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 00:00
Daftar keluar:
Sebelum 10:00
Polisi hotel belum tersedia.

Maklumat Umum

Kemudahan Popular
Restoran
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 00:00 - hingga 10:00
Bilik tersedia di Emerald Hotel
20
Bilangan tingkat di Emerald Hotel
2
Fasilitas lain di Emerald Hotel
Perkhidmatan dobi, Suratkhabar di lobi, Lawatan, Perkhidmatan perkahwinan, Penyimpanan bagasi

Soalan lazim tentang Emerald Hotel

Apa facilities yang tersedia di Emerald Hotel?
Berikut facilities yang ada di Emerald Hotel seperti Restoran. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Emerald Hotel?
Masa check-in di Emerald Hotel bermula dari 14:00 - 00:00 manakala masa check-out ialah pada Sebelum 10:00
Berapakah jumlah bintang yang dimiliki oleh Emerald Hotel?
Emerald Hotel ialah hotel bertaraf 3.5-bintang.
Berapakah bilangan tingkat di Emerald Hotel?
Emerald Hotel mempunyai 2 tingkat.
Berapakah jumlah bilik yang terdapat di Emerald Hotel?
Jumlah keseluruhan bilik di Emerald Hotel ialah 20.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Emerald Hotel

Penilaian & Ulasan Keseluruhan Emerald Hotel

Sumber lain (115)
7.0
Baik
Daripada 115 ulasan
Kebersihan

6.8

Keselesaan Bilik

7.2

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Emerald Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Karen
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 16 minggu yang lalu

Hotels.com verified review

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.
Read More
sin yan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Friendly staff and very helpful
Susan
4.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder
Bennett
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.
KALOLAINE
8.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.
Read More
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
6.0
/10
Diulas 31 minggu yang lalu

Hotels.com verified review

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).
Michael van
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
Read More
Robin
4.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.
Read More
Philip
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.
Ann
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 49 minggu yang lalu

Expedia Group verified review

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Verified traveler
6.0
/10
Diulas 49 minggu yang lalu

Hotels.com verified review

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
Read More
Craig
icon-Rekreasi
Rekreasi
4.0
/10
Diulas 53 minggu yang lalu

Expedia Group verified review

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
Read More
Ilaiasi Lelei
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 55 minggu yang lalu

Expedia Group verified review

Friendly staff and excellent service
Ashley
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
8.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Nancy
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 59 minggu yang lalu

Expedia Group verified review

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.
Verified traveler
10.0
/10
Diulas 60 minggu yang lalu

Hotels.com verified review

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Aneth
6.0
/10
Diulas 61 minggu yang lalu

Expedia Group verified review

They need to improve their breakfast as it gets too monotonous and boring after a couple of days
John
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 61 minggu yang lalu

Hotels.com verified review

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
Read More
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lain-lain 4 Emerald Hotel

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Penilaian & Ulasan Keseluruhan Emerald Hotel

Sumber lain (115)
7.0
Baik
Daripada 115 ulasan
Kebersihan

6.8

Keselesaan Bilik

7.2

Perkhidmatan dan Kemudahan

8.4

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Emerald Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Karen
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 16 minggu yang lalu

Hotels.com verified review

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.
Read More
sin yan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

Friendly staff and very helpful
Susan
4.0
/10
Diulas 22 minggu yang lalu

Expedia Group verified review

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder
Bennett
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.
KALOLAINE
8.0
/10
Diulas 28 minggu yang lalu

Expedia Group verified review

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
4.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.
Read More
Verified traveler
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
6.0
/10
Diulas 31 minggu yang lalu

Hotels.com verified review

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).
Michael van
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 34 minggu yang lalu

Expedia Group verified review

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!
Read More
Robin
4.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.
Read More
Philip
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
2.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.
Ann
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 49 minggu yang lalu

Expedia Group verified review

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.
Verified traveler
6.0
/10
Diulas 49 minggu yang lalu

Hotels.com verified review

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.
Read More
Craig
icon-Rekreasi
Rekreasi
4.0
/10
Diulas 53 minggu yang lalu

Expedia Group verified review

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.
Read More
Ilaiasi Lelei
icon-Perjalanan Perniagaan
Perjalanan Perniagaan
10.0
/10
Diulas 55 minggu yang lalu

Expedia Group verified review

Friendly staff and excellent service
Ashley
icon-Perniagaan dan Rekreasi
Perniagaan dan Rekreasi
8.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.
Nancy
icon-Rekreasi
Rekreasi
8.0
/10
Diulas 59 minggu yang lalu

Expedia Group verified review

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.
Verified traveler
10.0
/10
Diulas 60 minggu yang lalu

Hotels.com verified review

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend
Aneth
6.0
/10
Diulas 61 minggu yang lalu

Expedia Group verified review

They need to improve their breakfast as it gets too monotonous and boring after a couple of days
John
icon-Rakan dan Keluarga
Rakan dan Keluarga
6.0
/10
Diulas 61 minggu yang lalu

Hotels.com verified review

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.
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