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The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront

Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.

Friendly staff and very helpful

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.

Grande chambre mais ameublement viellot, Television et réfrigérateur qui ne marchent pas. Salle de douche correcte, à rafraîchir. Acceuil minimal, pas d'attention particulière, problem non traité (TV).

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay. The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm. Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony). Will definately go back to the Emerald. Thanks to the staff - wonderful!

Helaas deze keer een slechte beoordeling. De badkamer was vreselijk. Uitgeslagen badkranen, alles slecht. Moet in zijn geheel gerenoveerd worden. Wc trok niet goed door. Airconditioning in het Chinees. Een safe die al jaren uit gebruik is. Ongeïnteresseerde receptioniste en vonken uit het stopcontact, roest bij de ijskast, dit lijkt me wel genoeg er was nog meer. Probeerde manager mee te nemen maar die had opeens een belangrijke meeting en schoof het af naar de gezellige receptioniste kortom wanbeleid. Enige mooie was de grootte van de kamer en een veranda van wel 36 m2 . Alles was verder zeer outdated.

Over priced , the property is. Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room. Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant. No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.

Friendly staff and excellent service

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.

Great taxi service from and to the airport! Hotelroom was clean and beds were comfy! Breakfast was basic but still enough for the start of the day.

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend

They need to improve their breakfast as it gets too monotonous and boring after a couple of days

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.