Especen Hotel

Come and try staying at the new house next time! They have a brand new and beautiful homestay next door.

Welcome, Thank you for taking the time to share your feedback about your experience at our hotel. We are very sorry to hear that your experience was not as satisfactory as expected. First and foremost, we sincerely apologize for the inconvenience you have experienced. We have checked the information and found that your room is fully equipped with essential amenities, from self-contained toilets, hot water shower, air conditioning to television, refrigerator, water heater, and many other amenities such as towels, shampoo, free drinking water, free wifi internet, as well as services to help guests bring luggage to the room, airport shuttle or provide necessary information. for the trip. Your comfort and convenience is our top priority, and we've been working hard to ensure every customer has the best experience possible. We also look forward to receiving your feedback if it is necessary to add any additional amenities to improve hotel amenities. Regarding the issue of noise from other rooms, we hope you will immediately advise us if you are disturbed by guests in other rooms. We commit to immediately check, remind other guests and handle the situation. This condition ensures that every customer has a comfortable sleep. We appreciate your feedback, and we are committed to doing our best to improve the quality of our services. If you have any other specific requests or wishes, please contact us directly so we can meet your expectations. We hope that you will take the time to stay and give us the opportunity to improve this impression. Thank you very much and look forward to serving you again. Best regards, Tran Hoai Thanh

Especen Hotel would like to thank you for using our services and giving us feedback to improve our service quality. We are also very sorry if there is anything unsatisfactory and we did not do well. However, we would also like to explain a little more so you can understand and sympathize. You book a room for 2 nights and note that you want to check out late at 8:00 p.m. on Tuesday. Like other hotels, if you check out late at 8:00 p.m., you will be charged 1 additional night. However, you have only booked for 2 nights, so that room type has already been booked by another guest on the third night. We also texted you to contact you to agree on this room arrangement, but we have not received your response. Due to not being able to contact you, it is not clear whether you agree with paying the additional fee for additional accommodation, so we have to arrange to move to a larger room, which is still available for 3 nights so that if you stay additional, you will not have to pay. change room. Because that room is designed in the style of an old Hanoi house, the floor uses encaustic tiles, not shiny ceramic tiles, so some guests may not like this style. I usually let guests stay in this room for a long time, I like it quiet, private, and less disturbed. Because you stay extra on Tuesday and pay for the room directly, I calculate the price directly (because there is no booking fee), but if you book through Traveloka, you will have to pay according to the price offered by Traveloka (usually more expensive, or Sometimes it can be almost equal if purchased in combo packages, promotions, etc. depending on the specific case). Maybe it's because when the check-in procedure was 2:00 am, we probably saw that the guests were quite tired after the trip, so we didn't explain these things carefully and made you wonder. Hope you sympathize! Ultimately, we still hope your trip has many beautiful and memorable memories! Sincerely thank you! Tran Hoai Thanh

The top position of the tip is right there! Right next to the Cathedral, near Sword Lake, walking street, surrounded by famous delicious restaurants. Hihiiii...

Hotel staff thank you very much! But she arranged to go to Hanoi, now Hanoi is at the end of the ban flower season, preparing for this lily season.

Thank you very much Duy Hao! We hope you will come back to Hanoi many times and stay at our hotel!

Thank you very much to Phuong Tuyen for staying at our hotel and giving us the assessment to improve our services and we are very sorry if there are any problems that have not met your expectations. guest! In terms of the content you rate, we also want to talk more about the content for you to share. Regarding the service attitude of the staff, we hope you can describe a little more so that the staff can learn from the experience, avoid making mistakes later. Regarding the parking space, it is not clear that you took a car or motorbike to the hotel that day? Every day, I still go to the hotel to park by car normally although my car is quite long. However, if you are not used to riding in the narrow neckline, it will be quite inconvenient, especially in the morning guests of a nearby noodle shop leave the car quite arbitrarily affecting other cars in and out. Cars of the surrounding houses are often parked overnight without a person, although there has been no theft phenomenon, we still recommend that guests park their car at the parking lot of Phu Doan street (2 minutes walk ) Someone looks for absolute safety. In case of motorbike riding, we will keep the car inside the house at night, lock it carefully (although the surrounding hotels still leave the motorbike on the street overnight). However, the parking description on Traveloka's reservation system is very limited, we can only check the box with or without parking, regardless of parking space for motorbike or car. There is also no option to describe parking as I specifically described above. Therefore, when booking a hotel in the Old Quarter area, you should call directly about the parking so that we can provide more complete and clear information. Sincerely thank you and We hope you have the opportunity to return to our hotel! Tran Hoai Thanh