Especen Hotel

Hotels
8.0
/10
Very Good
347 reviews

What Guests Say About Their Stay

Bi Sury

9.7
/ 10
Thank you Especen Hotel for giving me memorable memories when I stopped in Hanoi. Talking about the behavior and attitude at Especent Hotel, I am extremely satisfied, especially the staff is very delicate, cute and extremely thoughtful. As for the rooms, everything is OK. But there is one slightly inconvenient point that there is no elevator, so moving up and down many floors feels unfamiliar. Because I am very important about behavior and attitude, I really like Especen Hotel. I will definitely come back if I have the chance and will introduce it to my friends when they stop by!!! 💚💚💚Thank you very much 💚💚💚
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Phng N.

9.7
/ 10
Convenient location, clean rooms, enthusiastic staff. Next time Hanoi to choose Especen
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Nguyen K. Q.

9.7
/ 10
My friend and I really enjoy staying here. The rooms are clean and very comfortable. Talking about its location, from here, you can easily go to most of the landmark of HaNoi like: The Great Church, Guom Lake, etc. The best thing of this hotel is the service. The receptionists were very friendly and helpful. If you want to enjoy Hanoi by motorbike, you can rent it here with a very affordable price. Also, if you want to go some other province far away from Hanoi, you can live your luggage here for convenience. Highly recommend this hotel for those who love backpacking.

Lan A. T.

8.5
/ 10
I have stayed in this hotel many times. Although outside the hotel does not look good but the room is very good and reasonable. The rooms are spacious, clean, and provide very comfortable furnishings.
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Nguyen H. V.

9.7
/ 10
Rooms are comfortable, clean, staff pleasant, enthusiastic.
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In the Area
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28 Tho Xuong, Hang Trong Ward, Hang Trong, Hoan Kiem, Hanoi, Vietnam, 108767

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Especen Hotel is a hotel is located at Hang Trong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Especen Hotel

28 Tho Xuong, Hang Trong Ward, Hang Trong, Hoan Kiem, Hanoi, Vietnam, 108767
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Lobby Especen Hotel
Bedroom 2 Especen Hotel

Discover More About Especen Hotel

Especen Hotel in Hanoi offers a delightful escape for travelers seeking comfort, convenience, and a touch of local charm. Nestled in the heart of Vietnam's vibrant capital, Especen Hotel provides a welcoming atmosphere and a range of amenities designed to make your stay memorable. Room rates at Especen Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Especen Hotel Location

Especen Hotel is strategically situated in the bustling Hoan Kiem District, the historical and cultural heart of Hanoi. Located at 28 Thọ Xương, Phường Hàng Trống, Phường Hàng Trống, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 108767, the hotel is approximately a 45-minute drive from Noi Bai International Airport (HAN) and a short 10-minute walk from the iconic Hoan Kiem Lake and the vibrant Old Quarter. The surrounding area is alive with activity, offering a perfect blend of historical exploration and modern conveniences, with numerous local eateries, shops, and cultural sites just a stone's throw away. The atmosphere here is one of energetic discovery, ideal for those who wish to immerse themselves in the authentic Hanoi experience.

Especen Hotel Facilities & Services

Facilities for guests at Especen Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Complimentary Wi-Fi is available throughout the property.
  • A refreshing outdoor swimming pool is open daily from 7:00 AM to 9:00 PM.
  • The on-site fitness center is equipped with modern exercise machines and is accessible from 6:00 AM to 10:00 PM.
  • For relaxation, guests can visit the Especen Spa, offering a range of treatments from 9:00 AM to 8:00 PM (additional charges apply).
  • A business center with printing and fax services is available for corporate travelers.
  • Concierge services are on hand to assist with tour bookings and transportation arrangements.
  • The hotel offers a complimentary shuttle service to the Old Quarter during specific hours.
  • Free on-site parking is available for guests.

Especen Hotel Room Types

Discover a variety of accommodations designed to suit every traveler's needs with the diverse room types of Especen Hotel.
  • Deluxe Room:

    Available with City View or Garden View. Non-smoking rooms are standard. Some Deluxe rooms feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and a City View. These rooms are non-smoking and some include a bathtub.
  • Suite:

    Spacious and elegantly appointed, these rooms provide a City View and often include a separate living area. Suites are non-smoking and come with a bathtub.
  • Family Room:

    Ideal for families, these rooms can accommodate multiple guests and offer a comfortable stay with a City View. Non-smoking and some rooms feature a bathtub.
Especen Hotel is a pet-friendly establishment. For guests bringing their furry companions, please note that specific pet-friendly rooms are available upon request. An additional cleaning fee of PHP 500 per pet, per stay, will be applied.

Especen Hotel Dining & Restaurants

Savor the flavors of Vietnam and beyond at Especen Hotel's dining establishments.
  • The Hanoi Kitchen:

    The hotel's main restaurant, offering a breakfast buffet from 6:30 AM to 10:00 AM and à la carte lunch and dinner from 11:00 AM to 10:00 PM. Expect to spend approximately PHP 400-600 per person for a meal. This restaurant specializes in authentic Vietnamese cuisine.
  • The Rooftop Bar:

    Enjoy breathtaking city views and a selection of cocktails and light snacks from 5:00 PM to 11:00 PM. Prices for drinks range from PHP 150-300.
  • The Coffee Corner:

    A cozy spot for a morning coffee or afternoon tea, open from 7:00 AM to 7:00 PM. Coffee and pastries are typically priced between PHP 50-150.

Especen Hotel Nearby Attractions and Activities

Explore the rich cultural tapestry of Hanoi with these popular attractions located near Especen Hotel.
  • Hoan Kiem Lake:

    A picturesque lake in the city center, perfect for a leisurely stroll and observing local life.
  • Ngoc Son Temple:

    Situated on a small island in Hoan Kiem Lake, accessible by a charming red bridge.
  • Old Quarter:

    A maze of narrow streets filled with traditional shops, street food vendors, and historical architecture.
  • Water Puppet Theatre:

    Experience a unique Vietnamese art form with traditional water puppet shows.
  • Dong Xuan Market:

    Hanoi's largest indoor market, offering a wide array of goods from clothing to local produce.
If you are looking for other activities around Especen Hotel, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Especen Hotel from the Airport

Navigating your journey from Noi Bai International Airport (HAN) to Especen Hotel is straightforward, with several convenient options available. The airport transfer service of Especen Hotel can be pre-arranged for a seamless arrival.
  • Hotel Private Airport Transfer:

    The most convenient option, offering door-to-door service. Prices typically range from PHP 800 to PHP 1,200, depending on the vehicle type.
  • Metered/Coupon Taxis:

    Available at the airport's official taxi stands. The journey takes approximately 45 minutes and costs around PHP 400-600.
  • Ride-hailing Services:

    Popular ride-hailing apps can be used to book a car to the hotel. Fares are comparable to metered taxis.
  • Airport Premium Buses:

    Several bus routes operate from the airport to the city center. From the drop-off point, a short taxi or ride-hailing service will be needed to reach Especen Hotel. This is the most budget-friendly option, costing around PHP 50-100 for the bus fare.
For ease and peace of mind, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Especen Hotel

Especen Hotel stands out as an excellent choice for your Hanoi adventure, offering a blend of comfort, prime location, and exceptional service.
  • Prime Location:

    Situated in the heart of the Hoan Kiem District, providing easy access to major attractions and the vibrant Old Quarter.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites cater to diverse needs, ensuring a restful stay.
  • Excellent Facilities:

    Enjoy amenities such as a swimming pool, fitness center, and spa for a complete relaxation experience.
  • Authentic Dining:

    Savor delicious Vietnamese cuisine at the on-site restaurant and enjoy city views from the rooftop bar.
  • Convenient Services:

    Benefit from complimentary Wi-Fi, shuttle services, and helpful concierge assistance.
Discover the best Room availability at Especen Hotel and start Planning your trip. Booking Especen Hotel is simple and convenient through Traveloka. Book budget hotels in Hanoi and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Especen Hotel

Lobby Especen Hotel
Lobby
Bedroom Especen Hotel
Bedroom
Others Especen Hotel
Others

Hotel Services

  • Welcoming drinks
  • Concierge
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Limited hours room service
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Heater
  • Non-smoking room
  • Smoking area
  • Smoke-free
  • Terrace

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Coffee shop
  • Early check-in
  • 24-hour room service
  • Room service
  • WiFi in public area

Transportation

  • Airport transfer
  • Parking with surcharge
  • Limo or town car service

Connectivity

  • Internet point
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accommodation Policy & General Information in Especen Hotel

Important Note

Guests are required to contact the accommodation at least 24 hours prior to arrival for better preparation and a seamless check-in experience

Check-in/Check-out Time

Check-in:
From 13:30
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Upon check-in, our hotel kindly requests you to provide your passport so we can take a photo and collect the necessary information for temporary residence registration, as required by local regulations.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 13:30 - to 12:00
Available rooms at Especen Hotel
12
Number of floors in Especen Hotel
5
Another facilities in Especen Hotel
Welcoming drinks, Concierge, Early Check-in, Express check-in, Express check-out

Frequently asked question in Especen Hotel

What are available facilities at Especen Hotel?
There are top facilites at Especen Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Especen Hotel?
The standard check-in time at Especen Hotel is starting from From 13:30 while the latest check-out time is at Before 12:00
What is the star rating of Especen Hotel?
Especen Hotel is a 2.0-star hotel.
How many floors does Especen Hotel have?
Especen Hotel has 5 floors.
How many rooms are available at Especen Hotel?
Especen Hotel has 12 rooms in total.
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More Reviews from Other Guests in Especen Hotel

Overall Ratings & Reviews Especen Hotel

Traveloka (241)
Other sources (106)
8.2
Very Good
From 241 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.3

Location

8.5

Service and Facilites

8.1

People often mention about Especen Hotel
All
Distance to City Center (2)
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
Bedroom (2)
Hotel Area (2)
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Traveler Reviews Especen Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
When I arrived, the reception area was under construction, so it looked very messy and confusing. The hotel does not have an elevator. However, the room was very clean (most importantly), spacious, with all the basic amenities, the staff was very nice, and early check-in was supported. Great location right in the center, convenient for traveling.
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Bo Kim S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 51 week(s) ago
Clean, beautiful and airy room. Modern equipment, good amenities. Good security. The manager is very friendly and enthusiastic. No elevator so you can bring your luggage to the place. Will come back when I come here.
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2 people find it helpful
truong t. q.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 82 week(s) ago
Friendly owners. Great test location. Deserves full marks.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Come and try staying at the new house next time! They have a brand new and beautiful homestay next door.
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Jeffry S. F. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 101 week(s) ago
Staff was so friedly. Near to city center.
1 people find it helpful
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 111 week(s) ago
Hotel close to city center, close to everywhere.
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Tram N.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 126 week(s) ago
Phòng rất dơ & cũ. Không có tiện ích gì ngoài 3 chai nước. Khách ở Phòng khác rất on ào cả đêm.
3 people find it helpful
Accommodation's Reply
05 Mar 2024
Welcome, Thank you for taking the time to share your feedback about your experience at our hotel. We are very sorry to hear that your experience was not as satisfactory as expected. First and foremost, we sincerely apologize for the inconvenience you have experienced. We have checked the information and found that your room is fully equipped with essential amenities, from self-contained toilets, hot water shower, air conditioning to television, refrigerator, water heater, and many other amenities such as towels, shampoo, free drinking water, free wifi internet, as well as services to help guests bring luggage to the room, airport shuttle or provide necessary information. for the trip. Your comfort and convenience is our top priority, and we've been working hard to ensure every customer has the best experience possible. We also look forward to receiving your feedback if it is necessary to add any additional amenities to improve hotel amenities. Regarding the issue of noise from other rooms, we hope you will immediately advise us if you are disturbed by guests in other rooms. We commit to immediately check, remind other guests and handle the situation. This condition ensures that every customer has a comfortable sleep. We appreciate your feedback, and we are committed to doing our best to improve the quality of our services. If you have any other specific requests or wishes, please contact us directly so we can meet your expectations. We hope that you will take the time to stay and give us the opportunity to improve this impression. Thank you very much and look forward to serving you again. Best regards, Tran Hoai Thanh
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Yulia M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 140 week(s) ago
Owner hotel good, help us bring luggage to 5th floor. Bedroom & toilet clean.
2 people find it helpful
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LUONG T. K. L.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 140 week(s) ago
I booked a room with hotel information at one place. When I received it, I was led to another house below which was a cf shop. The room is very old and the floor is moldy. The first time I traveled to Hanoi, I didn't know because the price I offered and the value were equivalent. But the assessment from a person in Saigon traveling to Hanoi is very bad. However, the staff and owner are very enthusiastic. If I stay from 12:00 to 20:00 in the evening, there will be an additional charge of 500k, whereas before there was a different calculation. In general, it was a short trip and the last day was a bit tiring, so I can't comment further
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3 people find it helpful
Accommodation's Reply
22 Nov 2023
Especen Hotel would like to thank you for using our services and giving us feedback to improve our service quality. We are also very sorry if there is anything unsatisfactory and we did not do well. However, we would also like to explain a little more so you can understand and sympathize. You book a room for 2 nights and note that you want to check out late at 8:00 p.m. on Tuesday. Like other hotels, if you check out late at 8:00 p.m., you will be charged 1 additional night. However, you have only booked for 2 nights, so that room type has already been booked by another guest on the third night. We also texted you to contact you to agree on this room arrangement, but we have not received your response. Due to not being able to contact you, it is not clear whether you agree with paying the additional fee for additional accommodation, so we have to arrange to move to a larger room, which is still available for 3 nights so that if you stay additional, you will not have to pay. change room. Because that room is designed in the style of an old Hanoi house, the floor uses encaustic tiles, not shiny ceramic tiles, so some guests may not like this style. I usually let guests stay in this room for a long time, I like it quiet, private, and less disturbed. Because you stay extra on Tuesday and pay for the room directly, I calculate the price directly (because there is no booking fee), but if you book through Traveloka, you will have to pay according to the price offered by Traveloka (usually more expensive, or Sometimes it can be almost equal if purchased in combo packages, promotions, etc. depending on the specific case). Maybe it's because when the check-in procedure was 2:00 am, we probably saw that the guests were quite tired after the trip, so we didn't explain these things carefully and made you wonder. Hope you sympathize! Ultimately, we still hope your trip has many beautiful and memorable memories! Sincerely thank you! Tran Hoai Thanh
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Le Phuong Q. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 144 week(s) ago
The hotel is very close to Hoan Kiem Lake walking street, the owner is cute, suitable for young people because there is no elevator. If you want to save money but still have full amenities, you should not miss Especen
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3 people find it helpful
Accommodation's Reply
22 Nov 2023
The top position of the tip is right there! Right next to the Cathedral, near Sword Lake, walking street, surrounded by famous delicious restaurants. Hihiiii...
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Le Vu T. U.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 144 week(s) ago
The hotel is right next to the big church, in the center so the frontage is a bit tight and there is no parking space, just park it around the side. Price and service are also ok.
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2 people find it helpful
Bui N. K. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 169 week(s) ago
Nhà mình đi 3 ng, book 3 đêm, phòng sạch sẽ, có máy lạnh mát mẻ. Anh chị chủ dễ thương ^^
1 people find it helpful
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Bi Sury
icon-origin-TRAVELOKA
9.7
/10
Reviewed 176 week(s) ago
Thank you Especen Hotel for giving me memorable memories when I stopped in Hanoi. Talking about the behavior and attitude at Especent Hotel, I am extremely satisfied, especially the staff is very delicate, cute and extremely thoughtful. As for the rooms, everything is OK. But there is one slightly inconvenient point that there is no elevator, so moving up and down many floors feels unfamiliar. Because I am very important about behavior and attitude, I really like Especen Hotel. I will definitely come back if I have the chance and will introduce it to my friends when they stop by!!! 💚💚💚Thank you very much 💚💚💚
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3 people find it helpful
Accommodation's Reply
16 Mar 2023
Hotel staff thank you very much! But she arranged to go to Hanoi, now Hanoi is at the end of the ban flower season, preparing for this lily season.
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Phan D. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 184 week(s) ago
khách sạn có view rất thoáng, gần gũi, chị chủ thân thiện dễ thương lắm. Nên ghé nhé mn, từ đây đi ra không thiếu chỗ ăn uống. Lưu ý nhỏ gần nhà thờ nên đôi lúc sẽ có tiếng chuông vào buổi sáng nhé. Mạng wifi có chút chập chờn nhưng là tình trạng chung ở toàn khu vực này. Hi vọng sẽ tiếp tục ghé lại trong thời gian tới.
4 people find it helpful
Accommodation's Reply
13 Jan 2023
Thank you very much Duy Hao! We hope you will come back to Hanoi many times and stay at our hotel!
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Tuyen L.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 287 week(s) ago
The hotel is too bad. The service attitude is not good. There is no parking, but there is parking available. No responsibility for service to customers. People should not choose this hotel. That is a mistake
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6 people find it helpful
Accommodation's Reply
06 Feb 2021
Thank you very much to Phuong Tuyen for staying at our hotel and giving us the assessment to improve our services and we are very sorry if there are any problems that have not met your expectations. guest! In terms of the content you rate, we also want to talk more about the content for you to share. Regarding the service attitude of the staff, we hope you can describe a little more so that the staff can learn from the experience, avoid making mistakes later. Regarding the parking space, it is not clear that you took a car or motorbike to the hotel that day? Every day, I still go to the hotel to park by car normally although my car is quite long. However, if you are not used to riding in the narrow neckline, it will be quite inconvenient, especially in the morning guests of a nearby noodle shop leave the car quite arbitrarily affecting other cars in and out. Cars of the surrounding houses are often parked overnight without a person, although there has been no theft phenomenon, we still recommend that guests park their car at the parking lot of Phu Doan street (2 minutes walk ) Someone looks for absolute safety. In case of motorbike riding, we will keep the car inside the house at night, lock it carefully (although the surrounding hotels still leave the motorbike on the street overnight). However, the parking description on Traveloka's reservation system is very limited, we can only check the box with or without parking, regardless of parking space for motorbike or car. There is also no option to describe parking as I specifically described above. Therefore, when booking a hotel in the Old Quarter area, you should call directly about the parking so that we can provide more complete and clear information. Sincerely thank you and We hope you have the opportunity to return to our hotel! Tran Hoai Thanh
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Thinh Phuong
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 351 week(s) ago
Clean, large room right in the city center. One inconvenient thing is no elevator
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Nguyen X. Q.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 366 week(s) ago
If you don't mind the stairs. This is a great location to stay and visit Ha Noi
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Ngo T. H. A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 371 week(s) ago
Images on the web are different from reality. When I arrived at the hotel, it was quite messy and not clean. The night I checked out and didn't want to stay. Quite disappointed
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8 people find it helpful
Luong T. T. H.
icon-Family
Family
icon-origin-TRAVELOKA
6.8
/10
Reviewed 377 week(s) ago
Good location, clean rooms but the hotel has no lift. Some electric drives do not have electricity, the air conditioner does not work well.
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4 people find it helpful
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Doan M. H.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 379 week(s) ago
Enthusiastic, attentive, friendly. Clean room. Right in the center area of travel, eating and drinking. Close to famous attractions. However, the air conditioner sounded a bit loud, slightly tired on the 4th floor.
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1 people find it helpful
Nam N. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 381 week(s) ago
having great location for you to travel all attractive places around you!
1 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Especen Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Especen Hotel

Traveloka (241)
Other sources (106)
8.2
Very Good
From 241 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

7.3

Location

8.5

Service and Facilites

8.1

People often mention about Especen Hotel
All
Distance to City Center (2)
Surroundings (2)
Family Friendly (2)
Staff Friendliness (2)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Room Space (2)
Bedroom (2)
Hotel Area (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Especen Hotel

Number of reviews per page
20
40
Customer reviews
T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 37 week(s) ago
When I arrived, the reception area was under construction, so it looked very messy and confusing. The hotel does not have an elevator. However, the room was very clean (most importantly), spacious, with all the basic amenities, the staff was very nice, and early check-in was supported. Great location right in the center, convenient for traveling.
Read More
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Bo Kim S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 51 week(s) ago
Clean, beautiful and airy room. Modern equipment, good amenities. Good security. The manager is very friendly and enthusiastic. No elevator so you can bring your luggage to the place. Will come back when I come here.
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2 people find it helpful
truong t. q.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 82 week(s) ago
Friendly owners. Great test location. Deserves full marks.
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1 people find it helpful
Accommodation's Reply
27 Dec 2024
Come and try staying at the new house next time! They have a brand new and beautiful homestay next door.
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Jeffry S. F. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 101 week(s) ago
Staff was so friedly. Near to city center.
1 people find it helpful
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 111 week(s) ago
Hotel close to city center, close to everywhere.
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Tram N.
icon-origin-TRAVELOKA
5.1
/10
Reviewed 126 week(s) ago
Phòng rất dơ & cũ. Không có tiện ích gì ngoài 3 chai nước. Khách ở Phòng khác rất on ào cả đêm.
3 people find it helpful
Accommodation's Reply
05 Mar 2024
Welcome, Thank you for taking the time to share your feedback about your experience at our hotel. We are very sorry to hear that your experience was not as satisfactory as expected. First and foremost, we sincerely apologize for the inconvenience you have experienced. We have checked the information and found that your room is fully equipped with essential amenities, from self-contained toilets, hot water shower, air conditioning to television, refrigerator, water heater, and many other amenities such as towels, shampoo, free drinking water, free wifi internet, as well as services to help guests bring luggage to the room, airport shuttle or provide necessary information. for the trip. Your comfort and convenience is our top priority, and we've been working hard to ensure every customer has the best experience possible. We also look forward to receiving your feedback if it is necessary to add any additional amenities to improve hotel amenities. Regarding the issue of noise from other rooms, we hope you will immediately advise us if you are disturbed by guests in other rooms. We commit to immediately check, remind other guests and handle the situation. This condition ensures that every customer has a comfortable sleep. We appreciate your feedback, and we are committed to doing our best to improve the quality of our services. If you have any other specific requests or wishes, please contact us directly so we can meet your expectations. We hope that you will take the time to stay and give us the opportunity to improve this impression. Thank you very much and look forward to serving you again. Best regards, Tran Hoai Thanh
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Yulia M.
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8.5
/10
Reviewed 140 week(s) ago
Owner hotel good, help us bring luggage to 5th floor. Bedroom & toilet clean.
2 people find it helpful
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LUONG T. K. L.
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5.8
/10
Reviewed 140 week(s) ago
I booked a room with hotel information at one place. When I received it, I was led to another house below which was a cf shop. The room is very old and the floor is moldy. The first time I traveled to Hanoi, I didn't know because the price I offered and the value were equivalent. But the assessment from a person in Saigon traveling to Hanoi is very bad. However, the staff and owner are very enthusiastic. If I stay from 12:00 to 20:00 in the evening, there will be an additional charge of 500k, whereas before there was a different calculation. In general, it was a short trip and the last day was a bit tiring, so I can't comment further
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3 people find it helpful
Accommodation's Reply
22 Nov 2023
Especen Hotel would like to thank you for using our services and giving us feedback to improve our service quality. We are also very sorry if there is anything unsatisfactory and we did not do well. However, we would also like to explain a little more so you can understand and sympathize. You book a room for 2 nights and note that you want to check out late at 8:00 p.m. on Tuesday. Like other hotels, if you check out late at 8:00 p.m., you will be charged 1 additional night. However, you have only booked for 2 nights, so that room type has already been booked by another guest on the third night. We also texted you to contact you to agree on this room arrangement, but we have not received your response. Due to not being able to contact you, it is not clear whether you agree with paying the additional fee for additional accommodation, so we have to arrange to move to a larger room, which is still available for 3 nights so that if you stay additional, you will not have to pay. change room. Because that room is designed in the style of an old Hanoi house, the floor uses encaustic tiles, not shiny ceramic tiles, so some guests may not like this style. I usually let guests stay in this room for a long time, I like it quiet, private, and less disturbed. Because you stay extra on Tuesday and pay for the room directly, I calculate the price directly (because there is no booking fee), but if you book through Traveloka, you will have to pay according to the price offered by Traveloka (usually more expensive, or Sometimes it can be almost equal if purchased in combo packages, promotions, etc. depending on the specific case). Maybe it's because when the check-in procedure was 2:00 am, we probably saw that the guests were quite tired after the trip, so we didn't explain these things carefully and made you wonder. Hope you sympathize! Ultimately, we still hope your trip has many beautiful and memorable memories! Sincerely thank you! Tran Hoai Thanh
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Le Phuong Q. T.
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8.5
/10
Reviewed 144 week(s) ago
The hotel is very close to Hoan Kiem Lake walking street, the owner is cute, suitable for young people because there is no elevator. If you want to save money but still have full amenities, you should not miss Especen
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3 people find it helpful
Accommodation's Reply
22 Nov 2023
The top position of the tip is right there! Right next to the Cathedral, near Sword Lake, walking street, surrounded by famous delicious restaurants. Hihiiii...
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Le Vu T. U.
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9.4
/10
Reviewed 144 week(s) ago
The hotel is right next to the big church, in the center so the frontage is a bit tight and there is no parking space, just park it around the side. Price and service are also ok.
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2 people find it helpful
Bui N. K. P.
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9.4
/10
Reviewed 169 week(s) ago
Nhà mình đi 3 ng, book 3 đêm, phòng sạch sẽ, có máy lạnh mát mẻ. Anh chị chủ dễ thương ^^
1 people find it helpful
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Bi Sury
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9.7
/10
Reviewed 176 week(s) ago
Thank you Especen Hotel for giving me memorable memories when I stopped in Hanoi. Talking about the behavior and attitude at Especent Hotel, I am extremely satisfied, especially the staff is very delicate, cute and extremely thoughtful. As for the rooms, everything is OK. But there is one slightly inconvenient point that there is no elevator, so moving up and down many floors feels unfamiliar. Because I am very important about behavior and attitude, I really like Especen Hotel. I will definitely come back if I have the chance and will introduce it to my friends when they stop by!!! 💚💚💚Thank you very much 💚💚💚
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3 people find it helpful
Accommodation's Reply
16 Mar 2023
Hotel staff thank you very much! But she arranged to go to Hanoi, now Hanoi is at the end of the ban flower season, preparing for this lily season.
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Phan D. H.
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9.7
/10
Reviewed 184 week(s) ago
khách sạn có view rất thoáng, gần gũi, chị chủ thân thiện dễ thương lắm. Nên ghé nhé mn, từ đây đi ra không thiếu chỗ ăn uống. Lưu ý nhỏ gần nhà thờ nên đôi lúc sẽ có tiếng chuông vào buổi sáng nhé. Mạng wifi có chút chập chờn nhưng là tình trạng chung ở toàn khu vực này. Hi vọng sẽ tiếp tục ghé lại trong thời gian tới.
4 people find it helpful
Accommodation's Reply
13 Jan 2023
Thank you very much Duy Hao! We hope you will come back to Hanoi many times and stay at our hotel!
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Tuyen L.
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6.0
/10
Reviewed 287 week(s) ago
The hotel is too bad. The service attitude is not good. There is no parking, but there is parking available. No responsibility for service to customers. People should not choose this hotel. That is a mistake
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6 people find it helpful
Accommodation's Reply
06 Feb 2021
Thank you very much to Phuong Tuyen for staying at our hotel and giving us the assessment to improve our services and we are very sorry if there are any problems that have not met your expectations. guest! In terms of the content you rate, we also want to talk more about the content for you to share. Regarding the service attitude of the staff, we hope you can describe a little more so that the staff can learn from the experience, avoid making mistakes later. Regarding the parking space, it is not clear that you took a car or motorbike to the hotel that day? Every day, I still go to the hotel to park by car normally although my car is quite long. However, if you are not used to riding in the narrow neckline, it will be quite inconvenient, especially in the morning guests of a nearby noodle shop leave the car quite arbitrarily affecting other cars in and out. Cars of the surrounding houses are often parked overnight without a person, although there has been no theft phenomenon, we still recommend that guests park their car at the parking lot of Phu Doan street (2 minutes walk ) Someone looks for absolute safety. In case of motorbike riding, we will keep the car inside the house at night, lock it carefully (although the surrounding hotels still leave the motorbike on the street overnight). However, the parking description on Traveloka's reservation system is very limited, we can only check the box with or without parking, regardless of parking space for motorbike or car. There is also no option to describe parking as I specifically described above. Therefore, when booking a hotel in the Old Quarter area, you should call directly about the parking so that we can provide more complete and clear information. Sincerely thank you and We hope you have the opportunity to return to our hotel! Tran Hoai Thanh
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Thinh Phuong
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Family
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8.8
/10
Reviewed 351 week(s) ago
Clean, large room right in the city center. One inconvenient thing is no elevator
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Nguyen X. Q.
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Family
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9.4
/10
Reviewed 366 week(s) ago
If you don't mind the stairs. This is a great location to stay and visit Ha Noi
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Ngo T. H. A.
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6.0
/10
Reviewed 371 week(s) ago
Images on the web are different from reality. When I arrived at the hotel, it was quite messy and not clean. The night I checked out and didn't want to stay. Quite disappointed
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8 people find it helpful
Luong T. T. H.
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Family
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6.8
/10
Reviewed 377 week(s) ago
Good location, clean rooms but the hotel has no lift. Some electric drives do not have electricity, the air conditioner does not work well.
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4 people find it helpful
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Doan M. H.
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Family
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9.4
/10
Reviewed 379 week(s) ago
Enthusiastic, attentive, friendly. Clean room. Right in the center area of travel, eating and drinking. Close to famous attractions. However, the air conditioner sounded a bit loud, slightly tired on the 4th floor.
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1 people find it helpful
Nam N. H.
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Business
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9.7
/10
Reviewed 381 week(s) ago
having great location for you to travel all attractive places around you!
1 people find it helpful
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