Safe Travel : Frequently Asked Question

Based on government regulations, children under the age of 6 are allowed to board the plane, accompanied by their parents or travel companion.

If the travel companion has been fully vaccinated for 2 doses or 3 doses (booster), children under the age of 6 do not need to bring the COVID-19 test results from the rapid antigen or PCR test. However, if the travel companion has only been vaccinated with 1 dose, children under the age of 6 are required to bring the COVID-19 test result from the rapid antigen or PCR test according to applicable regulations.

Please ensure to read the latest flight regulations on the Safe Travel Page and periodically check the page as the rules may change at any time.

Based on the Circular Letter of the Ministry of Health, the COVID-19 test results must be issued by a laboratory that has been officially affiliated with the Ministry of Health of the Republic of Indonesia and integrated with the PeduliLindungi application. See the full list of these laboratories here. Please ensure you follow all the requirements to be allowed onboard

COVID-19 vaccine certificates, PCR or rapid antigen test results, and eHAC are currently accessible through the PeduliLindungi application. However, we recommend you to bring a print out version of the documents, that can be used for document verification if you experience verification problems using the PeduliLindungi application. Please make sure you have read and fulfilled all the requirements to be allowed onboard by accessing this page https://www.traveloka.com/en-id/flight/safe-travel and entering your origin and destination airports.

eHAC has now been integrated with the PeduliLindungi application. You can follow the steps on this page https://www.traveloka.com/id-id/explore/activities/ehac-indonesia/69713 to learn more about how to fill out an eHAC that has been integrated with the PeduliLindungi application.

The COVID-19 test regulations differ depending on the origin airport and the destination airport. For a smooth and comfortable trip, make sure you meet all the requirements in the city or country of origin, destination, and transit by reading the flight requirements info on this page (https://www.traveloka.com/en-id/flight/safe-travel). The page displays the most restrictive information based on the latest government regulations and the page is also regularly updated.

Based on the Circular Letter of the Ministry of Health, the COVID-19 test results must be issued by a laboratory that has been officially affiliated with the Ministry of Health of the Republic of Indonesia and is integrated with PeduliLindungi application. See the full list of the laboratories here. Make sure you follow these requirements to be allowed onboard.
If you are traveling for special purposes (eg medical purposes), we recommend you to confirm this with the related airline. Here we inform the Lion Air Group Call Center at +6280 4177 8899 or +6221 6379 8000 (Indonesia).

Please note that to get the COVID-19 test results will take some time. Make sure you mind your test time, waiting time for the results, and departure time for travel convenience. You can get complete information regarding COVID-19 test location by checking this page https://www.litbang.kemkes.go.id/laboratorium-pemeriksa-covid-19/

Until now, a negative COVID-19 test result is a mandatory travel requirement to be allowed onboard. If you are traveling for special purposes (eg medical purposes), we recommend you to confirm this with the related airline. Here we inform the Lion Air Group Call Center at +6280 4177 8899 or +6221 6379 8000 (Indonesia).

If you are unable to travel because your COVID-19 test result is positive, you can reschedule or refund your flight ticket through the Traveloka application. Read more information about Reschedule & Refund terms at https://www.traveloka.com/en-id/coronavirus-information