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Help Center - Xperience

Current Event

What to Wear on Disney on Ice and Regulation
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When will I receive my e-ticket?
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Disney on Ice Interactive Experiences, Meet and Greet, and Rundown
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FAQ about booking Disney on Ice at Traveloka
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Disney on Ice Allowed Personal Items
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COVID or wellness related questions
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Pre Registration Disney on Ice
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General Information

Navigating Xperience Activities

How to Find Information on the Venue's Opening Hours
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How to See the Complete Details of an Xperience Activity or Venue
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Checking the Reservation Requirements Before Visiting
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What’s Included or Excluded in the Xperience Ticket Price
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Navigating the Xperience My Booking Page

Xperience Booking Confirmation
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How to See Redemption Instructions in My Booking
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How to Check Opening Hours in My Booking
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How to Make an Activity Reservation After Booking
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Finding the Location Details & Directions in My Booking
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How to Find the Partner’s Contact Number in My Booking
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Checking More Information on the PDF Voucher
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Booking an Xperience Activity

How to See the Xperience Voucher Details
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Xperience Ticket/Voucher Is Sold Out or Not Available
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Information to Provide When Booking an Activity
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How to Book Xperience for Multiple Visitors
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How to Book Xperience for Another Person
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Voucher Validity Information

Xperience Voucher Validity
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How to Check the Voucher Validity Period
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About Flexible Date Vouchers
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About Fixed Date Vouchers
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About Open-dated Vouchers
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Xperience Features

About FlexiBook
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About Easy Reschedule
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About Easy Access
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About CleanXperience
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About Easy Refund
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Managing your Booking

How to Redeem Xperience Voucher

How to See the Voucher Redemption Guidelines
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Entering an Activity Venue
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Voucher Transfer If Booking is Under a Different Name
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How to Redeem Voucher for Bookings with Multiple Visitors
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Name on Voucher for Multiple Visitors
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Xperience Booking Cancellations, Refunds & Changes

Xperience Refund and Reschedule during PPKM Period
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How to Reschedule an Xperience Booking
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Xperience Refund and Reschedule during PPKM Period
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How to Reschedule an Xperience Booking
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Checking the Cancellation Policy
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Checking the Cancellation Policy
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Checking the Reschedule Policy
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Checking the Reschedule Policy
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How to Cancel and Get a Refund for an Xperience Booking
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How to Cancel and Get a Refund for an Xperience Booking
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Refund Amount and Calculation
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Refund Amount and Calculation
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Xperience Reviews

How to Review an Xperience
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How to Write a Useful Review
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JR Pass Information

How to Book a JR Pass
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How to Redeem a JR Pass
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JR Pass MCO or Exchange Order
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JR Pass Validity Period
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Refund for JR Pass
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Xperience Events Information

How to Book Event Tickets on Xperience
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How to Exchange Tickets at the Venue
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Event Ticket Transfer to Another Person
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FAQ Ancol
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