For Telkomsel prepaid users, please ensure that your phone number is correct and active (not blocked/expired/in grace period). If you are a Telkomsel postpaid user, you need to check your roaming feature eligibility by dialing *266#. Select 7 (Info) then 2 (Fitur Roaming) and 2 (Check Status). If roaming feature is disabled, please enable it first at your nearest GraPARI outlet.

To check your activation status, remaining data and other bonus, please dial *266# and follow the instructions. We recommend that you check your activation status before departing to your destination country. If you have any issues while you are abroad, Telkomsel Call Center can be reached at +628110000333.