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Help Center - Traveloka Points
Managing Your Points
Earning Traveloka Points
How to earn points
How many Points will I earn from a transaction?
Will I earn Points from Pay upon Check-in bookings?
How to Check the Points I Will Earn from a Booking
Earning Points from Transactions in Different Currencies
Earning Points from a Transaction Using a Promo Coupon
I Don’t Receive Points
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Redeem Points
How to Redeem My Points
Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?
I requested a refund after my e-ticket or hotel voucher was issued. Will my Points be credited back to my account?
I am planning to book a hotel room using Pay at Hotel method. Can I redeem my Points for this room?
I earned some Points from my transaction at Traveloka. What can I use them for?
How many Points do I have to earn before I can redeem?
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Important information
Can I transfer my Points from one account to another?
What will happen to my Points if I refund my booking?
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Cancellations
If I made a booking then decide to request a refund, what will happen to my Points?
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Traveloka Points Info
General information
How to Earn Traveloka Points
About Traveloka Points
Do I have to become a Traveloka member to earn Points?
How much is 1 Point worth?
How to Check My Traveloka Points
What are Pending Points and Active Points?
What can I use my Points for?
Can Points expire? If so, how long are they valid for?
What happens if I haven't updated my Apps after 9 May 2024?
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Reward Coupons
Can I refund my coupon after it was redeemed?
What are reward coupons?
Why is my coupon expired?
Where can I find all of my redeemed coupons?
What will happen if my coupon expires?
How to use a reward coupon?
I can’t use my coupon at the merchant’s location. What should I do?
How do I redeem my Points for a reward coupon?
What will happen after I use my coupon?
What will happen after I redeem my Points for a reward coupon?
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Citi Rewards Points
About Citi Rewards Points/Citi Miles Conversion
How to Convert My Citi Rewards Points/Citi Miles to Traveloka Points
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Currency & Country Settings
How do I set the default currency of my Traveloka Points account?
Will I earn Points if I make a transaction using a currency different from my account’s default currency?
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