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Help Center - Traveloka Points

Updates

Managing Your Points

Earning Traveloka Points

How many Points will I earn from a transaction?

How to earn points

How to Check the Points I Will Earn from a Booking

I Don’t Receive Points

Earning Points from a Transaction Using a Promo Coupon

Earning Points from Transactions in Different Currencies

Will I earn Points from Pay upon Check-in bookings?

Redeem Points

Will my Points be deducted if I tap/click on “Redeem”, but do not complete the transaction?

How to Redeem My Points

I am planning to book a hotel room using Pay at Hotel method. Can I redeem my Points for this room?

I requested a refund after my e-ticket or hotel voucher was issued. Will my Points be credited back to my account?

I earned some Points from my transaction at Traveloka. What can I use them for?

How many Points do I have to earn before I can redeem?

Important information

Can I transfer my Points from one account to another?

What will happen to my Points if I refund my booking?

Cancellations

If I made a booking then decide to request a refund, what will happen to my Points?

Traveloka Points Info

General information

About Traveloka Points

How to Earn Traveloka Points

Do I have to become a Traveloka member to earn Points?

How much is 1 Point worth?

What are Pending Points and Active Points?

Can Points expire? If so, how long are they valid for?

What can I use my Points for?

How to Check My Traveloka Points

Why did my Extra Points, Basic Points, & Priority Points disappear?

Will the Priority Points I earn and use affect my Traveloka Priority progress after 7 May 2024?

What happens if I haven't updated my Apps after 9 May 2024?

Reward Coupons

Can I refund my coupon after it was redeemed?

What are reward coupons?

Why is my coupon expired?

Where can I find all of my redeemed coupons?

What will happen if my coupon expires?

How to use a reward coupon?

I can’t use my coupon at the merchant’s location. What should I do?

How do I redeem my Points for a reward coupon?

What will happen after I use my coupon?

What will happen after I redeem my Points for a reward coupon?

Citi Rewards Points

About Citi Rewards Points/Citi Miles Conversion

How to Convert My Citi Rewards Points/Citi Miles to Traveloka Points

Currency & Country Settings

How do I set the default currency of my Traveloka Points account?

Will I earn Points if I make a transaction using a currency different from my account’s default currency?

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