Crystalbrook Riley

Hotels
9,2
/10
Exceptional
1.001 reviews

What Guests Say About Their Stay

Galen

10,0
/ 10
Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.

Caroline

10,0
/ 10
Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous

Jared

10,0
/ 10
The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
In the Area
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131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Crystalbrook Riley is a hotel is located at Cairns City. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Crystalbrook Riley

131-141 Esplanade, Cairns City, Cairns, Queensland, Australia, 4870
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Lobby Crystalbrook Riley
Lobby 2 Crystalbrook Riley

Discover More About Crystalbrook Riley

Location


Crystalbrook Riley is a hotel is located at Cairns City.

About Crystalbrook Riley

From business event to corporate gathering, Crystalbrook Riley provides complete services and facilities that you and your colleagues need.

Crystalbrook Riley is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Crystalbrook Riley is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Crystalbrook Riley.

All facilities in Crystalbrook Riley

Bar, Cafe and Lounge Crystalbrook Riley
Bar, Cafe and Lounge
Swimming Pool Crystalbrook Riley
Swimming Pool
Entertainment Facility Crystalbrook Riley
Entertainment Facility
Fitness Center Crystalbrook Riley
Fitness Center
Functional Hall Crystalbrook Riley
Functional Hall

Things to Do

  • Outdoor pool
  • Outdoor facilities
  • Spa
  • Garden
  • Fitness center
  • Pool cabanas
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Transportation

  • Bicycle storage
  • Bicycle rental

General

  • Reception hall
  • Parking

Sports and Recreations

  • Fitness center
  • Billiard

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Crystalbrook Riley

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses some solar energy; some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crystalbrook Riley
311
Number of floors in Crystalbrook Riley
7
Another facilities in Crystalbrook Riley
Outdoor pool, Outdoor facilities, Spa, Garden, Fitness center

Frequently asked question in Crystalbrook Riley

What are available facilities at Crystalbrook Riley?
There are top facilites at Crystalbrook Riley such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Crystalbrook Riley?
The standard check-in time at Crystalbrook Riley is starting from 14:00 - 00:00 while the latest check-out time is at Before 11:00
Does Crystalbrook Riley provide breakfast?
Yes, Crystalbrook Riley provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crystalbrook Riley?
Crystalbrook Riley is a 5.0-star hotel.
How many floors does Crystalbrook Riley have?
Crystalbrook Riley has 7 floors.
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More Reviews from Other Guests in Crystalbrook Riley

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1.000)
9,2
Exceptional
From 1.000 reviews
Cleanliness

9,4

Room Comfort

9,4

Service and Facilites

9,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
Phil
icon-
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel and staff. Room smelt damp though!
Diane
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pool, room and staff are awesome
Galen
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.
David
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was excellent
Mark
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice hotel.
Caroline
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous
Ralph
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes the ocean view was lovely, did not use the spa!
Tony
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was a strong mildew odour coming from the air conditioner. We had to open the door to breathe fresh air. The air conditioner needs cleaning and is a health hazard. Otherwise very happy with this place.
Jean-Robert
icon-with Friends
with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good spot. Everything is easy and close by
Andre
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful view from the panoramic room. Swimming pool was very nice.
Brunie
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Love it
Lisa
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Fabulous accomodation and pool.
Jared
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
Lee
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Had a brilliant stay, The staff were welcoming, felt special with the taking of suitcase from car, The bed was comfy and clean, The rain shower was amazing and I didnt want to get out, The only negative was the air con, didnt get cool enough as didnt go past 20°c so kept getting hot when trying to sleep during the night but would stay again.
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Paul
icon-Business with Partner
Business with Partner
6,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were fine. Room was nice and ammenties great. Room though has strong wet mould smell that my wife and i didnt like at all. That was dissapointing as u felt u wanted to get out of the room.
Malcolm
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Kerry
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Amir
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Read More
Kirsty
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Janet
icon-Business and Leisure with Partner
Business and Leisure with Partner
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Crystalbrook Riley

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Crystalbrook Riley

Traveloka (1)
Other sources (1.000)
9,2
Exceptional
From 1.000 reviews
Cleanliness

9,4

Room Comfort

9,4

Service and Facilites

9,2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Crystalbrook Riley

Number of reviews per page
20
40
Top reviews
Phil
icon-
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel and staff. Room smelt damp though!
Diane
icon-with Partner
with Partner
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pool, room and staff are awesome
Galen
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Waking up in the morning to the sun rising over the ocean was an incredible experience. The pool and amenities were among the best. A small issue was handled professionally and with proficiency. Definitely would recommend Riley Crystalbrook to friends.
David
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was excellent
Mark
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very nice hotel.
Caroline
icon-Family
Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful spacious room overlooking pool and the sea. Large shower room with high powered shower. Amazing pool area with sandy beach on one side. Plenty of loungers and sunshades. Fabulous
Ralph
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Yes the ocean view was lovely, did not use the spa!
Tony
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There was a strong mildew odour coming from the air conditioner. We had to open the door to breathe fresh air. The air conditioner needs cleaning and is a health hazard. Otherwise very happy with this place.
Jean-Robert
icon-with Friends
with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Good spot. Everything is easy and close by
Andre
icon-with Partner
with Partner
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful view from the panoramic room. Swimming pool was very nice.
Brunie
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Love it
Lisa
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Fabulous accomodation and pool.
Jared
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was fantastic - spacious, clean and comfortable with great views of the pool and esplanade. Crystalbrook Riley is always a great place to stay and unwind in Cairns.
Lee
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Had a brilliant stay, The staff were welcoming, felt special with the taking of suitcase from car, The bed was comfy and clean, The rain shower was amazing and I didnt want to get out, The only negative was the air con, didnt get cool enough as didnt go past 20°c so kept getting hot when trying to sleep during the night but would stay again.
Read More
Paul
icon-Business with Partner
Business with Partner
6,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff were fine. Room was nice and ammenties great. Room though has strong wet mould smell that my wife and i didnt like at all. That was dissapointing as u felt u wanted to get out of the room.
Malcolm
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful hotel. Very clean, nice rooms and furnishings. Staff relocated us to an upgraded room when we had trouble with our A/C.
Kerry
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Beautiful hotel. We had 2 rooms for the family. Very much enjoyed the hotel. Rained a lot while we were there which was unfortunate. Lovely breakfast buffet included which was amazing travelling with teenagers with healthy appetites.Rooftop bar was lovely.
Amir
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We had a wonderful, comfortable stay at Crystalbrook Riley. The reception team was consistently helpful and welcoming, always greeting us with a smile. Our room felt fresh and clean, the amenities were modern, and the pool area was truly outstanding. The only minor issue occurred on one day of our three-night stay: we returned to our room just before lunch to find it hadn't been serviced yet. Reception mentioned housekeeping was running behind, but the room wasn't attended to until nearly 3 PM. The staff seemed under significant pressure, as I had to specifically ask them to make the bed and rinse the glasses before they finished. However, since this only happened once, it didn't overshadow an otherwise excellent experience. I’d happily stay here again!
Read More
Kirsty
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very clean room, very friendly and helpful staff, everything surpassed our expectations of a resort hotel. This was our first stay in a Crystalbrook hotel. Would book again
Janet
icon-Business and Leisure with Partner
Business and Leisure with Partner
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room and hallway all smeleed very mouldy and musty. The standard of inclusions in the bar fridge was tragic and aimed at travellers from overseas that don't know our brands and prices. Have stayed at many Crystalbrooks - in CNS Bailey is better than Riley and Flynn.
Number of reviews per page
20
40