Mercure Melbourne Albert Park

Staff were very helpful. Whenever issues did arise they were able to solve them.

Old, needs to be renovated, no personality. Not a good hotel. I will not be back.

Room was clean and staff are very helpful. A big shout out to one of the staff in concierge I think he is only new.

The breakfast. That was a stunner and sets you up for a good day

Clean

The room was bare and didn't match the photo's presented when booking - had to ask for pillows, towels and glassware. There were no staff available to pick up the phone and when we finally got the towels, they were hand towels. The hot breakfast was cold. For the priced paid, it was extremely underwhelming.

The check in was great It is a very smart lobby

The property is ageing and the rooms are very plain for what they are charging. Only two pillows in the room, had to wait 25 minutes to get extra pillows, (which arrived after midnight). Bathroom has an old style bath/shower. Limited ammenities and the decor/layout was weird. Room wasn’t serviced on our second night we were there, even though we were out for most of the day. Location was handy and the breakfast buffet was ok. Should be half the price of the Pullman. Wouldn’t stay there again.

Very clean

Staff pleasant, room clean lovely location.

Comfy bed and very clean, quiet and dark room made for a great nights sleep! Great location, easy to tram into the city

Lovely, spacious room. Disappointing that room was not ready until 4pm, we had to wait 1.5hrs after arrival.

Room service, does it not include to vacuum the floor. The towel has different colour mark ???

We booked the accommodation because of the proximity to the Around the Bay cycling event village which was only 2 kilometres away. Many other cyclists were staying at the Mecure for the same reason

Great check in with Nik

First time staying at Mercure. This hotel I found out was rather old & you can tell. Lobby needs colour, it is rather boring. Carpets in hallways need cleaning. Bathrooms need reno, mould in grout and no need for tiny baths with shower in them. Extra pillows needed requesting, 2 pillows on a King size bed - no. A lot of hotels inc this one need to make their rooms like your on holiday. More inviting. Boring is what they are. Windows restaurant was amazing & staff. I asked on booking for a lake view, first room did not. I then asked for this as a 6 day stay and they come through, but I should not have to do this as was a Special Requirement. Room service needs to be done by 2pm, as my room missed a couple of services. I am picky when comes to clean & inviting but was a nice place to stay for visit.

Fantastic location and a very enjoyable stay !

Laborious check-in process that left me waiting at reception for a full 3 minutes while the woman tapped her keyboard. Just another example of corporates putting cost back onto the consumer. Old school shower faucets – hot tap needed 12 full turns, the cold one about 4 turns. Eventually got the right temperature then randomly it’d go lukewarm then back to hot then … random. Got given a disability room so the bathroom was almost as big as the main area. No powerpoints near bed to charge stuff etc. Air conditioning was either hot or cold or somewhere inbetween. Pretty sure it was designed in the 1800s. Even on cold it blew warm so had to have a window fully open the whole 3 days ffs. Was promised lake facing but got the opposite but was at end of 4 week trip so had no fight left in me.

Was given a room that faced a multi level parking so view was the side of a ramp going up to next level and windows let all traffic noise in will not stay here again

Two pillows for two people was below par. The pillow quality was below par.