Advance Inn

I spent amazing days in this property, recommended.

Free parking

The room was not cleaned on the second day. There was often no one in the office. WE left a phone message but it was ignored. No Kleenex

OK

Not clean

Best hotel with lowest price

Very good

The staff was very friendly and helpful

Very disappointing experience at Advanced Inn Motel in Niagara Falls, ON. I booked a room through Expedia for last weekend, but upon arrival, the room was nothing like what was advertised. It was dirty, the bathroom was unsanitary, the bedsheets appeared used, and there was hair and stains throughout the room. When I brought these issues to the staff's attention and asked for a new room or proper cleaning, they refused and only offered to change the bedsheets, making the excuse that the person who cleaned the room was a "hairy person." This response was unprofessional and unacceptable. Due to these conditions, I left within 15 minutes and checked into another hotel. When I requested a refund through Expedia, the manager falsely claimed that I had stayed for several hours, despite me providing proof that only 55 minutes had passed between checking into Advanced Inn and the subsequent hotel. Expedia tried to resolve this by claiming these were minor cleanliness issues and initially offered me a $25 voucher, which I declined. They later increased it to $50, which I accepted just to avoid spending more time on this mess. I'm writing this to warn future travellers. I strongly recommend avoiding this place to prevent being scammed like I was. I wish I could add photos here, but Expedia doesn't allow it. Please have a look at my Google review before selecting this place. Don’t be misled by the positive reviews here.

It was a very low budget option and the staff was really helpful and friendly. Saw a few bugs in the bathroom, the bed was a little firm with flat pillows, some of the outlets didn't work, and things were falling apart in the room. No closet to hang anything up. The place could use an upgrade, but it was a cheap place to sleep while I was in town for a few days.

Good

Far from attraction

The owner was exceptional! Took great care to ensure we were looked after, including offering us cold water. Room was quaint and hot tub was hot!! A/C worked well! Great place to stay!

Very good

The sheets and washroom was not hygienic

Refrigator was not working, shower tub was clogged and floods during shower Workers were not professional

Booked 3 nights, only made it 2 because of bed bugs.

NO housekeeping or room service , no tea pot or kettle, ver basic paid more than double the usual rate for the civic holiday weekend.

Not in the nicest area and room was in rough shape. Romantic room upgrade had see through curtains which is encouraging. Plus the bugs were quite friendly.

No outlet in bathroom--A/C almost worthless---no pool as advertised--no washcloth (towels only)