InterContinental Hotels MONTREAL by IHG

DO NOT STAY AT THIS HOTEL, Housekeeping removed my toiletry bag from the room. My toiletry bag was missing after housekeeping went through the room. Front desk suggested they thought I had checked out. Then why did they leave my hand cream, wet wipes and charger where I'd left them? They also left the bathrobe in the bathroom. Bizarre thing to take, my toiletries. Front desk provided me with a toothbrush and paste. They said the housekeeping supervisor thought I had checked out so cleared my toiletry bag. Odd that your "supervisor" would take my toiletry bag but leave my hand cream (which was immediately next to the bag), along with my charger and wet wipes, and let the hotel bathrobe on the hook in the bathroom?!?! Then I was charged $50 to have the item returned to me. They reimbursed the money after I complained.

Clean

Hotel was closing so I was unaware of this when I booked, so amenities I was expecting were not available

The hotel was clean, stylish and comfortable. The staff was excellent, fluent in English and a wealth of information. The breakfast at the restaurant was top notch and it was fun to try a new entre each morning. The hotel is going to be going thru a 2 year renovation and I can’t wait to book here again.

Clean and friendly. Appreciated the location, could walk everywhere and lots of connections.

Great start and amenities, no complaints

Services impeccable 👌

Excellence spot

Rooms were very dated

It was great!

Location was perfect, staff were kind and attentive, and Sarah B (the hotel's absinthe bar) was a great experience.

We

Everything was amazing, from the staff to the beautiful architect of the building. The only reason as to 4 stars would be the mini fridge in our room wasn't working which led to our food being compromised. Other than that, it was a beautiful place to stay and would recommend. The staff went above and beyond to accommodate our group

The room was a bit rundown with hair in the drain, the charging station didn't work etc. Service at the restaurant was exceedingly slow. It all made sense when we found out the hotel is closing soon for two years for renovations problems make more sense. The location was perfect though.

Rooms were very clean and the staff were wonderful. I liked the layout of the rooms, the vibe, and the views of the city. The complimentary waters in our rooms were a very nice touch! We also enjoyed the chocolat chaud that was also complimentary in the lobby. Overall, this place had great value for the price we paid.

Great rooms and even better the staff is awesome. Family has stayed here twice over Christmas and would definitely stay again.

We stayed for a week in December. At the daily breakfast, Francine and Mark were extremely warm to talk to and super efficient with their service. Always smiling and full of energy, they deserve a special shout out. Also, hotel staff is bilingual (English and French), so we didn't face any issue at all. Hotel location is quite close to Old Montreal, which is really nice. Also, the hotel is connected via the underground network RES.

good quality but it needs an overall refresh, facilities are tired and dated.

Great service!

Cozy beds, quiet room, great house keeping, friendly staff, nice gym.