Hilton Beijing Wangfujing

Excellent location, staff, and facility. I have come back again.

Clean and spacious room. Very convenient location which allows walking distance to most of the famous sites including forbidden city and Wangfujing. Staff is helpful, helping carrying our luggage, instructing directions etc.

One of the front desk lady staff she’s inattentive she promise to get back with us she never did. We arrived at 8:30am in the hotel lobby after 13.5 hrs flight we asked for early check in we’re willing to pay the difference she told us no available room and come back at 11am. At 11am she told us still no available room and told us to wait in the lobby she’ll let us know, around 12:30pm looking for her she’s gone for the day. The gentleman he’s so nice accommodate us immediately and resolved the issues.

Prime location👍👍

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The facility is well maintained and very convenient, high-tech. There’s even a Family Mart convenience store at ground level a little bit behind the hotel just need to walk over from hotel lobby, which is essential for travelers. And the hotel breakfast is buffet style that combine Chinese and western varieties that are all fresh ingredients, including an egg station which is a plus! All of the staffs are courteous and professional. In summary, this is a pleasant stay!

Amazing time. Great hotel w/ awesome location accessible to shops and restos.

Great location and amazing breakfast!

Breakfast was fantastic, but the executive lounge could have offered better food. The light dinner and snacks were a bit of a miss — not just for me, as some of the dishes were barely touched every night. Overall, the staff was excellent, the rooms were clean, and while the hotel may be a little dated, the location is fantastic. We had just come from staying at the W Shanghai - The Bund in a suite on the 33rd floor, so perhaps my expectations were set a little high. That said, this was still a very nice hotel in a great location and offered good value for the money.

Best staff! Tony Zang went above and beyond helping with Alipay and hailing a cab! Great location next to shopping & very well appointed rooms

Nice stay, very convenient for approach everything includes shopping .

We have a beautiful suite room , very clean as well as superb location right in front of apm mall / Wangfujing pedestrian area, easy to walk or get a metro . All staffs are very professional as per Hilton standard. Special mention to concierge Lee who helped us fixed our mobile internet connection, went above and beyond. Highly recommend hotel

Clean room, convenient location, friendly staff, good shopping and eating options close by. Breakfast had good options.

Everything about this hotel was the bomb, the service, location and the staff. All excellent

The customer service from hotel staff at all levels (from the concierge, bell boy, check in staff, daily cleaners) was exceptional. The rooms were clean and modern and location was very central to everything. The Forbidden City (aka Palace Museum) and Tiannamen square was only a 10 minute walk away and Wangfujing pedestrian road was just on the other side of the APM mall across the street from the hotel with several metro station as options if metro is your preferred transport. Our stay would have recieved the full 5 stars had it not been for the sewage smell that we waft in the main area of the room every so often from the bathroom but this isn't the fault of the hotel but rather an infrastructure issue from the city's contruction as you will get that smell every so often when you walk past sewage drains in the city. The buffet option was excellent with a wide variety of food ranges from chinese food to western food options which was appreciated after 3 weeks of travel in China. Would definitely stay here again for the location, customer service levels and buffet option.

I really enjoyed my experience. Only thing I would add is that I wish that they spoke more languages than just English.

Great location! Got a room upgrade and loved the room. The towels felt so clean and soft, it was a really nice room. Location was conveniently located near all the shops and restaurants, we didn’t have to walk far to grab food. The staff was really nice.

Rooms are very clean and spacious. Location is perfect. Staff is excellent always wanting to help. Duty manager does a great job taking care of any minor issues right away !

[+] 1. Well situated beside the Wangfujing Shopping street 2. Large room [-] 1. No waiting poach for cars 2. Lack of service attitudes for some staff - e.g. do not greet customer with a smile 3. Relatively dated room 4. The food at the executive lounge and buffet breakfast were almost 90% identical for the 5 days of stay. 5. Air conditioning for the room was turned off for the main hall and only left the walkway. When requested for a fan, was told all has been sent out. Instead, was told to open the window which did not help at all.

The hotel’s location is very convenient for sightseeing, making it an excellent choice for tourists. The rooms are clean, spacious, and comfortable, and the staff are friendly, attentive, and always willing to help. However, the lobby experience could be improved—the strong fragrance and dim lighting create a somewhat unpleasant atmosphere.