Hilton Urumqi

When we checked in, our room that they gave us smelt like cigarettes. The floor where our room was was currently getting the carpets ripped out and there nails all over the floor. Not a 5 star resort. Forcefully asking us to review them

Great place! Unforgettable impressions! THANKS!

Excellent hotel. Highly recommended

The staff members are extremely polite and always ready to help. From the moment I checked in, they greeted me with warm smiles. Whenever I had a question or a request, they responded promptly and efficiently. It made me feel very welcome and comfortable throughout my stay. For example, when I asked for extra towels, they delivered them to my room within minutes.

First class accommodation with friendly staff. Excellent breakfast with lots of selections

It is hard to get a Taxi.

it was clean and the staff service was great. We extended our stay at Hilton as our flights were canceled and the staff at reception helped us to extend our stay. The information counter staff also provided excellent assistance when we enquired about the transportation around Urumqi. I would definitely choose to stay at Hilton for my next holiday trip!

Wonderful hotel with great service & most helpful staff.

Shower was excellent. The hotel is in a very quiet area, next to a park, and felt a little isolated, being quite far from the city centre. Breakfast was prohibitively expensive.

Top notch!! Five stars in every way. Likely the best hotel in Urumqi. The only drawback, if I am critical, is its location. It is a bit far away from the center of town, which is abt 10-11 km away.

A very disappointed stay. Did expect the level of service is so poor . Definitely not Hilton standard. Room not ready when check in . Poor customer service. Room too warm as temperatures is unable to set. Change 3 rooms even still the same and finally give up. Unable to sleep well. It is only when I approach the duty manager I was properly attended to but the room definitely is not up to Hilton standard. For those who like to room to cool, I will suggest to stay here if you really need to and not in summer time!!

Check out at 14:00 is the best way for me. Thanks so much!

I had paid a deposit in the beginning, after one day they asked me to increase the deposit, although I didn’t extend my stay. Reception couldn’t explain why, only that it should be increased. Aircon could not be regulated, it was 24 degrees in the room. Ceiling in the room was leaking water. Location is far away from anything else. Service in the dining hall is trying to deliver good service, rooms are spacious..

Outstanding service. Definitely the best hotel in Urumqi

Hotel looks nice. Staff is friendly. Room didn’t have AC. They provided a portable AC unit that didn’t work, it was a glorified fan. Lowest temperature we saw in the room was 28C(82F). Hottest was 31C (87F). The night before we had an early train to bring us out of town we requested a taxi from the concierge. The next morning the front desk told us the taxi was outside, however there was no taxi. We had to walk out to the street and hail a taxi, which took about 20min at 7AM Beijing time or 5AM their local time. We barely made our train. Most of the items on the menu are not available. Friend tried to order the creme brûlée. Waitor told us it took to long to make so we weren’t allowed to order it. Overall, a pretty miserable stay.

The facility is very very new and very good, but maybe it is too new, the "software" is still not perfect, such as bar, room temperature control, etc. But I would recommend to my friends anyway. Overall, it is a good hotel.

New hotel, friendly staff, clean rooms with lots of amenities. Close to exhibition center and Buddha park. 25 minutes from airport.

Excellent hotel with all you would expect from a brand new Hilton. Not fully open yet so can improve. Bit far away from the town centre.

와이파이는 연결이 어려웠지만 아침과 객실 컨디션은 생각보다 좋았습니다. 약간 올드한 느낌이 있는 건 감안해야합니다.

This is very nice experience of one night stay ag Hilton, they are very helpful from checkin, room is nicely designed and decorated, nit to mention the spacious size of the room.