Hotel Mocawa Resort

Great hotel for families

🇨🇴excelente lugar para compartir en familia , zona de juegos para niños todas las actividades súper súper …. Quedé encantada

I loved the facilities, accommodation, food is delicious. This hotel is an excellent option for rest and have fun

Our stay at this hotel was very nice. We enjoyed the amenities and their restaurant for dinner. Breakfast buffet was delicious. Will stay here again in the future.

Great for family vacations.

El hotel es muy lindo, limpio y bien mantenido, la comida es terrible! El servicio de cocina es lento y de mal sabor todo sale sobrecocinado y sin ningun sabor Con las comidas incluidas no puedes pedir nada de tomar diferente a los jugos artificiales que tienen disponibles o si no cobran cargo adicional

I really liked the hotel, I loved the architecture, and I give thumbs up for the service but I definitely prefer a quiet night in my opinion the ambient of the Hotel should be more orientated to a place to enjoy the birds and nature the music was too loud

Rooms were dated, towels were old and stained, there was a lot of rust and dirt in the bathrooms.

Very nice place.

Great place to stay. Clean rooms and around the property. Very helpful and nice staff👍

The good: the hotel has good facilities and a variety of entertainment options. The vast majority of the staff is very friendly. The average: the rooms are standard, but could be better equipped. For example, the bathrooms could have better quality toiletries and include essentials such as shampoo. At the moment they only include a multipurpose soap. The food is not bad, but could be better. The bad thing: the service at the front desk was lousy and unfortunately damaged the whole hotel experience. The people in charge not only lack good customer service, but we suspect they are involved in illegal activities. Our experience started when they forced us to pay VAT when we explained a thousand times that we are not residents of Colombia and we checked in with an international passport and we had the supporting documents proving that we do not reside in the country. They did not give us the exception because we did not have a stamp in our passport. Which does not prove our non-residence. They didn't bother to verify our documents, but made us pay the tax. The worst: my husband sarcastically told the man with glasses at the reception desk (they don't use name tags), that he was going to pay with his "Colombian resident card", which annoyed him. Within 20 minutes my husband's card received 5 fraudulent charges that although we have NO proof, we believe that the man at the front desk is allegedly behind this scam. Fortunately we only stayed one night at the h

I don’t like the services was terrible, the food I wasn’t good and the staff was very unfriendly

The property was close to the airport as it's own redeeming factor. Unfortunately we booked the Mocawa hotel in mistake thinking we had the Mocowa Resort. When we changed to the resort they kept the other hotel charge despite us cancelling it. So we essentially paid twice. We tried to resolve this with Expedia and in person but they still charged us twice. Will never stay with Mocowa agian. Besides there are better hotels for families in the area. I strongly recommend Hotel Camelias near Parque de Cafe. Much nicer, more accommodating, better food, and amazing, atmosphere.

Excellent service and facilities the business area had a place with two computers could be improved with light more welcoming, one pool should be open after six, more coordination with towels and toilet paper etc with number of people in room each otherwise excellent service, excellent food, excellent staff and beautiful environment, smooth check in all questions answered and requests made were answered with courtesy and immediately, great place

Very good location!!!

Is a perfect place to relax and enjoy the hotel with the swimming pools, masajes and nature

Hotel Manager Sara extremely rude and unhelpful, didn’t provide any sort of solution. Unfortunately not what we excepted from a “resort” standard. Friendly and kind service, but very understaffed. Also, the hotel has no security guard on premise and we didn’t feel safe. Especially when we saw guests checking in with hand guns tucked underneath their shirts. We ended up dining inside the room because some guests at the restaurant we’re speaking vulgar language and again no one on premise to remind them it’s a family environment. Rooms were very clean and had all the amenities.

Beautiful property! the gardens were stunning, the food was delicious and the people were nice. The only improvement I suggest is the service at the restaurants, is a little slow. Maybe need to hired more workers so the ones there are not overstretched. Thank you so much for a great time!

So picturesque! True gem.

Excelente lugar, muy bien cuidado, personal amble, sito totalmente recomendado