Scandic Falkoner

Our family had booked a room with 1 king-size bed and 1 single bed. Upon check-in, we found only the king-size bed in the room. My husband went down to the reception. The staff said they would bring a single bed to the room, so my husband returned to the room. However, when the staff arrived, she only had a single bed linen and said that she couldn't install the bed because the room didn’t have one. She told us we would need to switch rooms. My husband went back down to the reception again. They said a room with an extra bed was available, but it would take time to set up the single bed, and we would need to wait. There was no apology. We had to wait for the new room to be ready, which was already past 11 PM. After the new room was prepared, my husband had to go down to the reception once more to return the key to the original room. Only then did they apologize, but when he expressed his frustration, they told him to leave a review if he was unhappy. I am in disbelief over the poor service attitude and incompetent management, as they didn't even know which room had which bed setup. Truly disappointing.

Excellent staff. I was reacting to the room spray they used and they moved me to a different room without carpet and with a window that opens. Excellent full breakfast with many options. Love the ginger shots and the beautiful seed breads. Petit croissants and pastries were very tasty.

I was very disappointed that the rooms did not have enough closet space or landline room phones. That is a no. In any emergency, how do I get immediate help? When l asked the matter, the answer was Scandic wanted it that way: to use my cell phone. Shame on them. Although I liked the staff and the excellent breakfast, I won't return because of this phone matter.

Great location. Beautiful hotel

Front desk: very helpful. Restaurant: good. Location: great.

High quality hotel, nice room and helpful staff. Highly recommended.

Excellent choice for Copenhagen.

One of the managers was super helpful in getting my receipt information after having issues and he was really understanding and kind. The breakfast is amazing as well. Easy to get to from the airport with lots of food and shopping nearby

The hotel is in a great location next to a metro with lots of shops and dining options nearby. Breakfast had lots of varieties. The cafe and bar in the lobby was great to have. The full gym was also a nice bonus with plenty of space.

Only negative is no refrigerator in the room.

The breakfast was awesome. Everything was clean and the location was very convenient. There was a McDonald’s right across the street that was open 24 hrs and a 7-11 next door. The Zoo, Metro, Shopping Center were all nearby. Would definitely stay there again and would recommend to family and friends. One of the Red bus tours goes right past the hotel and their bus stops are nearby too.

We have just returned from a sunny weekend in Copenhagen. We found the hotel to be quite unpleasant. Firstly, the room was very small and dark. The bathroom was tiny. This was not what was shown on the photos. Secondly, the air conditioning was not working and the room was very uncomfortablly hot. We were unable to sleep. We asked management if we could be moved to a room with working air conditioning, which they reluctantly accommodated. This room was bigger and the air conditioning did work. I found the cleanliness of the hotel to be questionable. We asked several times for our room to ve cleaned and it just did not happen. When i asked again, only the very minimum cleaning was carried out. The floor was dirty and the overall look of the hotel rooms is quite dated. For balance, the lobby area is pleasant and it is close to the metro.

Air conditioning didn’t work. Made the stay pretty unbearable.

This property is in a brilliant spot for metro access. Also near shops, bistro/bar, Macdonalds.

Outstanding and very helpful staff in all areas from front desk to restaurant and bar!!! Located right next to the metro station for easy transport to airport and/or sightseeing in Copenhagen. Excellent restaurants and shopping right out the front door. Also excellent wheelchair access and wheelchair accessible rooms. The only shortcomings are if you are driving, as parking is limited--there is underground parking for the hotel, but it is shared with public parking--also there is zero handicap parking for the hotel. A minor point is the carpet, hallways and rooms are a bit 'long in the tooth'. They are clean, but could use some updating.

Fantastic location, so well connected with the 3 metro lines. The shopping mall next door was also amazing for buying food for the little one. The bathroom, and carpets could have been cleaner- so many stains left behind. While the rooms aren't cleaned everyday, the service was requested, and not done, leading to us waiting for an hour after dinner to have the room done.

Nice property. My only complaint is the temperature of the room was not well regulated despite adjusting the thermostat. The room was 76 degrees and would not cool down.

Right of the metro station which was very convenient. You most likely will need the metro to get to center city if you’re here for touring. Breakfast had a ton of options and was excellent. Rooms were relatively basic and generally clean. It worked well as a room to have during a conference and then out and about touring. Right near a park and shopping center.

This hotel was lovely; quiet, breakfast that was amazing, nice staff, clean. The Frederickberg park nearby was the perfect remedy for jet lag. Would absolutely stay here again.

Es un hotel excelente