Mövenpick Cairo Media City

Good location , friendly staff .

The AC was a bit noisy and I could n’t lower the fan speed. Actually, I have not reported that because I was outside most of the time. However, the overall experience was great.

I am a regular guest at this hotel, and in the past my experiences have always been average but acceptable. Unfortunately, this visit was very disappointing. For the first time, I decided to upgrade to the Premiere Suite with pool view, expecting to experience the level of luxury, comfort, cleanliness, and quality that a five-star hotel should provide. Sadly, I was disappointed in every one of those areas. The furniture was outdated and appeared to be of low quality. Although the front desk informed me that I had been assigned one of the hotel's updated suites, the room looked old and worn. Even more concerning was the cleanliness. There were what appeared to be blood spots on the bathroom sink, the towels were heavily worn and should have been replaced long ago, and an old dirty white shirt had been left on top of the couch from a previous guest. These are unacceptable housekeeping oversights, especially for a Presidential Suite. I expected a premium experience worthy of the additional cost, but instead I found a room that felt neglected and poorly maintained. I hope the hotel takes these issues seriously and improves its housekeeping and room maintenance standards.

Very bad customer service, room was dusty and balconies were discustung

From the moment we stepped into the reception, our experience was fantastic. Ali and Ramy were absolutely amazing—incredibly welcoming and efficient. Our room was ready on time with the extra bed already set up for my child, and we were pleasantly surprised to find a lovely fruit basket waiting for us. A special shout-out goes to Rania from Guest Relations. When I mentioned it was my brother's birthday, she went above and beyond to make the day extra special—she decorated the room beautifully and even coordinated with the restaurant staff to surprise him with a celebratory cake and birthday wishes during dinner. That level of care truly touched us. The entertainment was top-notch; there was a great show after the reception that kept the kids thoroughly entertained. We also spent a lot of time at the aqua park, which was a huge hit with both the children and myself. I must also mention the restaurant—it has clearly undergone a huge renovation and is now better than ever, with delicious food and excellent service (special thanks to merna). We genuinely enjoyed every moment of our stay and will definitely be repeating this experience. Highly recommended!

Perfect for kids

Everything was excellent. Only issue i had was the spa, the lady seemed persistent to have services and kept shop open till past 1 am. And wouldnt seem to take no. That we had to go.

Lov

Staff was very friendly and helpful

Unfortunately, the pool experience was a little disappointing. We booked this hotel specifically because they advertised a water park but when we arrived, the pool was ice cold and the slides were closed for the season. I really want to highlight that the staff were absolutely wonderful- truly welcoming professionals. They did everything possible to make our stay enjoyable. If you’re hoping to enjoy the pool, I would recommend checking to see if it’s a good time of year. We were there during the last few days of Ramadan, in March. In hindsight, I see this wasn’t an optimal time for a pool visit.

Absolutely loved my stay! The hotel was spotless, the staff were incredibly welcoming, and every detail felt thoughtfully designed. The comfort of the rooms and the serene ambiance made it the perfect getaway. Highly recommend!

When checking in, the front office personal told me that I’m checking in a single room, I said but I have my kids with me, what you mean a single room?! he said yes that’s okay we gonna charge you extra half price of the room!! They didn’t cuz I think one of the managers got in and said no that’s okay, they acted as that’s the first time for us to check in or see a hotel!!!!!! it wasn’t okay for me to be greeted that way!! I was there for a wedding, other attendees for that wedding have booked other rooms, all booked the standard room which is 60$ cheaper than the highest one, I booked the highest room category for my kids to be setting comfortable, when checked in, my room looked exactly like all other attendees room with nothing extra, while the front office assured me that I’m in a different building than the rest of the attendees for the better room, I found out I’m right next door to all the other attendees with nothing extra…with all rooms identical, it wasn’t okay for me as well.

Nice hotel

Pool was amazing

Dirty rooms only the main lobby building is renovated the rest of the hotel are afar clusters built in 2001 without any maintenance The staff is rude unprofessional and my assistant was harassed after mid night by their security staff never again to stay there one of my worst experiences in Cairo

The outdoor pool is nice, however, as soon as you walk into the hotel the AC is very high and cold, we all got sick for that reason, we complained several times about this issue and it was neglected until they saw how ill we all became and the AC was then reduced at an acceptable normal level. The pool staff are lovely, the breakfast and breakfast staff are lovely, however overall hotel food, very limited options, its best to eat out but the issue to that is limited transport, everything needs a car there is nothing walking distance. Its more of a 3, maybe pushing 4 star hotel compared to other hotels I have been to.

The hotel was beautiful but lacked children entertainment and regular activities. Also the staff were not able to understand English so well but were super friendly, kind and caring. Specially Ahmed Abu Maryam and Mostapha from breakfast. Also, Fehmi was fantastic and helped us with our concerns and any issues we had. Fehmi went over and beyond to make our stay comfortable. What a star!!

had an excellent stay at this property. Everything was well-maintained, clean, and thoughtfully prepared, which made the experience truly comfortable. The location was convenient, and the atmosphere felt welcoming and relaxing. Honestly, there was nothing I didn’t like & I’d be happy to return and would highly recommend it to others.

The staff is so lazy and don’t help at all. They hire 5 at the gate and non of them opens the door to greet us when we are carrying a lot of bags Room was dirty at the time of arrival and I had to call them to clean it At the restaurant area next to the pool you have to ask 10 times for someone to place the order

We had a lovely experience at the hotel, Everyone greets you with a smile and they are always there for any help Food was delicious and we had a lovely surprise for my Husband’s Birthday. Madonna and Shaimaa You are doing an amazing Job. Thank You so much for making out stay more than amazing