Chevin Country Park Hotel & Spa

After a prolonged exchange via Hotels.con messaging trying to reserve rooms near each other and a great deal of confusion caused by the fact that Chevin House is now owned by a hotel chain whose central team seemed incapable of communicating with hotel reservation staff, I contacted Chevin directly and was quickly helped. The stay itself was good. It is very convenient to Leeds Airport. The rooms are comfortable and have all the essentials, though not many outlets for plugs. Food was decent though the restaurant seemed understaffed. The staff were all cheerful and helpful.

The property has huge potential but is “quite tired”. Restaurant service was poor, considering it was quiet. One staff member was happy to share that it was being run without enough staff since the increase in NI costs.

We stayed for a wedding and our room smelt like rotten eggs/sewage (room 41). We did report to reception who were brilliant, lovely young ladies. When there manager came to see us he said there was an error in our booking and the room should not have been allocated to us as they were aware of the issue and try not to use this room! Offer plug in air fresheners and to spray the room. They did offer a different room but this was quite a distance to walk to so we declined as we had already unpacked etc. Also another member of the party tried to book a room and was told it was full, however we was offer a choice of rooms to move to which were as I say a distance for the main venue.

Thank you for a fantastic weekend. Everything was perfect.

Fabulous room and facilities will be returning

Very peaceful and romantic place

The location and views for the place was spectacular, we stayed in a cabin bedroom and found the bathroom very cold and the tv did not work. A little tired woild be how we would describe the room. Alot of the paths were in desperate need of repair and dangerous in some areas. We arrived and there was a wedding going on and therefore could not park nor book a meal for the evening which was disappointing. We used the spa facilities and were disappointed that there was so many people in the space,.perhaps limiting bookings would be wise. We ate in the bar on the second night and i ordered the Mediterranean veg salad with chicken but there was no chicken on the salad. No staff were available to speak with or check if our food was ok. I had a treatment on our final day and this was excellent, but felt sorry for how the staff were having to fend off so many people coming to the spa and presumably as part of a package were wanting to book treatments but there wasnt availability. The staff member was professional in her approach for the customers but had been put in a difficult.position through poor booking or greed. People were queueing to get in the changing rooms! When we checked out, we were not asked if we had enjoyed our stay

Nice stay. Staff were slow and kinda helpful at times. Had to wait a full day to get the tv fixed but ended up moving rooms.

We left the room at 11pm to go home as the bed was rock hard and we couldn't turn the heating off and the room was boiling hot, we tried to phone reception but the phone didn't work The steam room was out of order and the outside jacuzzi was freezing, really disappointed with our stay

People are very nice and friendly, however we have heard a lot of people complaining about things not working at the spa or misunderstandings about food/drink orders, etc. Spa was not tidy at all and not all the things were working. We have chosen this place because of the spa however we did not get any info in advance that it is not fully working. Definitely need to improve things there. Bar is quiet, no music at all. Although they kept turning it on but after one song it would turn off again. Definitely need to fix this as it is too quiet and music does add a lot to the atmosphere.

When we arrived we were given room 12 but upon opening the door it was filled with builders rubbish. We then waited for a while and the manger came to see us saying he only had 1 other room but it has no hot water. He said we could use the spa for free and was very helpful and kind. He said he will re fund half our money back which I’m not sure how this happens as I still havent had this. If I get my money back I would definitely come again and we did have a really nice time

Jan 2025 - Two night stay for a retired couple with two dogs. The accommodations looked like detached woodland lodge on the website but was actually split into three with very little sound proofing at all, We could hear the full conversations of our adjoining guests whilst inside our lodge. The accommodation was basic, dated and well worn. Doors were scratched by previous pets and the modular settee and chair were cheap and uncomfortable. The lodge consisted of one room with door to dated but clean bathroom and door to tiny room with single bed. Bedding very clean on small double bed. There was a small fridge sat on the floor without worktop or unit,no cutlery or tin opener etc to prepare tinned dog food, Dog bowls washed in small bathroom sink with handwash. The TV was dated and we had no digital channels / signal or internet on our first night . There was no connection to Wi-Fi or signal available from our lodge on our first night but we were able to connect on our 2nd night. Spa and pool good and couldn’t fault the breakfast. Surroundings were quiet and ideal for dog walking. We were charged an extra £40 for two dogs for the two nights. The charge wasn’t mentioned until we’d actually booked our dog friendly accommodation.

We met up with our family on Sat night and were VERY disappointed that the site mgr told us the bar would be open until 11pm but closed it at 9.30pm and refused to servemore drinks. Other guests made same complaint. Other than him the staff were excellent.

Lovely cabins, nice spa.

Lovely woodland lodge, stayed in the same lodge twice now. Absolutely beautiful. Only thing missing was last year, there was a Christmas tree in the lodge but not this year, but only a minor detail.

Booked for latish airport arrival. Friendly welcome at reception and bar and good parking. Room was large and comfortable but mattresses were soft and had perhaps seen better days. Whole hotel was cosy and warm for a winter stay. Breakfast was excellent, good choices and friendly service again with an added view of the lake and surroundings. Would definitely stay again.

Excellent hotel, country retreat. The hotel itself is styled like an alpine skiing lodge. Open fire, really cosy place.

The restaurant food was terrible even the steak knife would not cut my Steak food not worth eating we finished up just having the cheese and biscuits

The surroundings were lovely and I enjoy the atmosphere.

We paid quite a bit more for a lodge with a hot tub The hot tub didn’t work and they said we could move to another room with a working hot tub but it was a three bedroom house which was old fashioned and cold, not the cosy lodge we had booked. So we stayed in the lodge and didn’t have the hot tub use. Not great. There was no maintenance man to look at the hot tub so a young girl from the spa came and looked but couldn’t fix it. Our tv wouldn’t work it kept failing because of the internet so it was no longer a working smart tv. The duty manager tried to fix it but couldn’t. It just wasn’t a great stay. We spent most of the evening speaking to staff and trying to resolve issues which were not revolved.