DoubleTree by Hilton Bath

The location is great and central for the cities main attractions and bars/eateries/shops are all reachable on foot. The breakfast at the hotel was great quality. However…. We were very much disappointed by the room and preparedness. We payed for a superior queen and the first room was indeed nicely laid out; desk, fridge, nice view of the river.. but a dirty smudge up the wall in the bedroom, remainder of balloon ribbon tied to a ventilation grate, no towels and broken heating! The latter clearly being a known issue as there was as a token plug in oil radiator in the room. How can you knowingly place paying guests in a room with no heating in February with temperatures falling below freezing!! It was late evening when we came to put the heating on that we realised this and went to reception only to have to battle with ‘there’s no other superior queens available’ and try to be presented with a downgrade. After some debate we were then placed in what was supposedly an upgrade to a King room… and had to move all our stuff, with no offer of help at 11pm to the new room…. The new room overlooking the busy main road, with no fridge, no replenished te and coffee, less space and a minuscule bathroom… that was supposed to be an upgrade… Very. Very poor Doubletree I’m afraid

Staff was pleasant and helpful.

Nice location, nice room, comfortable bed, warm, good shower, good tea/coffe/ biscuits/ water, nice touches. Nice staff.

Stayed one night, room was ok a little small For the cost it seemed overpriced,, also multstorey car park next door, no discount for guests at the hotel which I didn’t think was good, but the worst was the following morning, no hot water, boiler problems, I asked if they would compensate for this and was told bluntly no, I have stayed at this chain in Glasgow and had major issues and thought I’d give them a chance, never again

Rooms dirty and poor conditions bathroom door handle broken. We remained without hot water for the whole morning and didn’t get anything in return as result.

Always good

This is slightly unloved hotel. I was glad it was in such a great location. Cold showers for the whole hotel . No apologies not even informed. Generally a disappointing experience.

Quiet rooms and friendly staff. My check-in was delayed by an hour but they compensated me for this inconvenience without me needing to negotiate. One thing to keep in mind is that parking fees are additional to your stay at £18 per 24 hours; limited parking on-site so you need to use the adjacent carparks. Although this is mentioned in the small print it caught out severest guests who made their feelings known to staff who handled it well. You should also note it is situated on roads where a clean air charge is enforced at £15 per day (if your vehicle is non-compliant) making the stay even more expensive.

Appreciated the staff availability and the complimentary late checkout.

Nice

Good stay. Couple of problems with the room. One of which was not fixed. Good hotel, great location, yummy breakfast

Excellent hotel - clean, comfortable, friendly & professional staff and best of all PET FRIENDLY!

The hotel is nice, with a lovely reception and breakfast area. We were upgraded to a slightly larger room which was a good job since even that wasn’t very big, however this is to be expected in an old city with space at a premium. The bathroom was fairly dirty, the shower in particular and it leaked a lot over the floor each time we showered. Bed wasn’t too comfortable and we didn’t sleep well, then there was a lot of noise early in the morning, likely from other rooms. You could hear people moving upstairs a doors closing from some way away. Breakfast was good, maybe a little basic but nice. Great location being right in the center. Overall ok and likely the right price point but would look at alternatives next time.

It was prompt check in also our room booked was with view but they gave side room no view

Room was clean tidy and very comfortable. Only problem there was air conditioning unit right outside our window to the right of the room . This was continuously going off and on all night . Kept me awake all night . Disappointed if I’m honest but everything was lovely .

Very close to everything. And there is parking. Great for family!

It was a great location

In Bath.

Location is excellent and that is the only real reason to stay there. The sink was blocked- and after several attempts the reception answered. Maintenance man came and fixed quickly which was good. However then I found that a couple of the towels were dirty. The room had a number of items broken and not repaired- shower shelf with no shelf, the wall soap dispenser no longer attached to wall, the towel rail unable to hold a towel. The rooms are tired. We didn’t have breakfast there as expensive for what it is.

I was very disappointed with our room for the price we paid, the window was drafty window sill was very lose when we complained about the draft they put a towel on the sill. We wasn't happy because the room was cold all night. And the shower wasn't very clean either, so we asked for another room and that was much better. Where the hotel was great for getting around because it's in the middle of everything we wanted to visit. But i have stayed in better hotel's and cheaper.