Hotel Bannatyne Durham

Hotels
8,0
/10
Very Good
908 reviews

What Guests Say About Their Stay

Neil
10,0
/ 10
Did not have breakfast we were up and away early Bed was comfy, used a local pub for food at night 5 mins walk, The Sportsman.
Natalie
10,0
/ 10
Comfortable clean friendly. The reception staff were delightful and so very helpful
Bev
10,0
/ 10
Great positive experience. The room was every thing I needed and the staff were very helpful. It was great to have the spa next door which is why I came to this hotel
In the Area
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Eden Terrace, Belmont, County Durham, England, DH1 2HJ

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Hotel Bannatyne Durham is located in area / city Belmont. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Bannatyne Durham

Eden Terrace, Belmont, County Durham, England, DH1 2HJ
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Location


Hotel Bannatyne Durham is located in area / city Belmont.

About Hotel Bannatyne Durham

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Bannatyne Durham.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Hotel Bannatyne Durham is the right place to stay.

All facilities in Hotel Bannatyne Durham

Others Hotel Bannatyne Durham
Others

Things to Do

  • Spa
  • Indoor pool
  • Steam room

Public Facilities

  • Others
  • Smoke-free area
  • Elevator

Food and Drinks

  • Bar
  • Snack bar

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Connectivity

  • Free WiFi

General

  • Parking

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Hotel Bannatyne Durham

Important Note
  • Facilities fee: GBP 15 per person, per day and includes use of: sauna; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This hotel will place an authorization for GBP 1 for any bookings where payment for the stay will be made on site instead of at the time of booking.
  • Payment for the reservation is due at noon on the day of arrival.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Hotel Bannatyne Durham
50
Another facilities in Hotel Bannatyne Durham
Spa, Indoor pool, Steam room, Others, Smoke-free area

Frequently asked question in Hotel Bannatyne Durham

What are available facilities at Hotel Bannatyne Durham?
There are top facilites at Hotel Bannatyne Durham such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Bannatyne Durham?
The standard check-in time at Hotel Bannatyne Durham is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel Bannatyne Durham?
Hotel Bannatyne Durham is a 3.0-star hotel.
How many rooms are available at Hotel Bannatyne Durham?
Hotel Bannatyne Durham has 50 rooms in total.
Does Hotel Bannatyne Durham provide parking?
Yes, Hotel Bannatyne Durham provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Hotel Bannatyne Durham

8,0
Very Good
From 908 reviews
Cleanliness

8,4

Room Comfort

8,0

Location

8,0

Service and Facilites

8,6

Sort by
Most Relevant
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Traveler Reviews Hotel Bannatyne Durham

Number of reviews per page
20
40
Top reviews
John Terence
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The food service in the Spa cafe and bar was poor. The staff seemed to be unfamiliar with areas of the job, attendance to potential customers poor at times, i.e, serving staff not behind the counter but in the kitchen area no means of calling them, e.g. a bell, ordered food detail wrong more than once, long waiting time for drinks and food. Observed servive staff handling unwrapped baked goods items with bare hands, not using tongs. Overall cafe service was poor.
Read More
Steve
icon-Leisure
Leisure
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and comfortable
Neil
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Did not have breakfast we were up and away early Bed was comfy, used a local pub for food at night 5 mins walk, The Sportsman.
Natalie
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Comfortable clean friendly. The reception staff were delightful and so very helpful
Martynas
icon-Business
Business
6,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)
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Steve
icon-Business
Business
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.
Suzanne
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The spa is in a different building and closes at 8pm at the weekend. Breakfast took 40 minutes from the spa restaurant, allow plenty of time. Fire alarm went off at 1.15am, no reason given when checked out. Rooms are clean with usual tea/coffee facilities. Large walk in shower. 7-8minute drive away from Durham City Centre.
anil
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Polite staff and clean room.
richard
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very clean hotel with helpful staff
Steve
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

All as described/expected
Joyce
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The bed and pillows were extremely comfortable. Nice big room which was well furnished with everything you need.
Caroline
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were very welcoming and also helpful over the phone.
Clare
6,0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Comfortable bed, decent size room but for the price it feels very tired , a bit worn as a hotel , tea and coffee provided but again for the price it is missing some finer details, better room decor, need biscuits with drinks . And maybe bottled water? , just a bit basic and defo not worth the price unfortunately.
Neil
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Vomit stains on the carpets. Hadn't been cleaned up properly.
Paul
icon-Business
Business
6,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site. The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average. Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com
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Verified traveler
icon-Business
Business
6,0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Very clean room, very professional staff, good price. The paintwork throughout the hotel needs to be refreshed, and possibly the carpets. There was also a sporadic smell of drains from the bathroom
Mark
icon-Business
Business
6,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.
Read More
Alane Vicki
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Hotel sited in a retail park. Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail. Food options poor, dining room in another building. Poor value for money. Wouldn’t stay at a Bannatyne’s again. Disappointing for my partner’s birthday weekend.
Read More
scott
6,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Pretty basic
Susan
6,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.
Number of reviews per page
20
40

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Others 4 Hotel Bannatyne Durham

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8,0
Very Good
From 908 reviews
Cleanliness

8,4

Room Comfort

8,0

Location

8,0

Service and Facilites

8,6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Bannatyne Durham

Number of reviews per page
20
40
Top reviews
John Terence
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The food service in the Spa cafe and bar was poor. The staff seemed to be unfamiliar with areas of the job, attendance to potential customers poor at times, i.e, serving staff not behind the counter but in the kitchen area no means of calling them, e.g. a bell, ordered food detail wrong more than once, long waiting time for drinks and food. Observed servive staff handling unwrapped baked goods items with bare hands, not using tongs. Overall cafe service was poor.
Read More
Steve
icon-Leisure
Leisure
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was clean and comfortable
Neil
icon-Business
Business
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Did not have breakfast we were up and away early Bed was comfy, used a local pub for food at night 5 mins walk, The Sportsman.
Natalie
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Comfortable clean friendly. The reception staff were delightful and so very helpful
Martynas
icon-Business
Business
6,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)
Read More
Steve
icon-Business
Business
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.
Suzanne
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The spa is in a different building and closes at 8pm at the weekend. Breakfast took 40 minutes from the spa restaurant, allow plenty of time. Fire alarm went off at 1.15am, no reason given when checked out. Rooms are clean with usual tea/coffee facilities. Large walk in shower. 7-8minute drive away from Durham City Centre.
anil
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Polite staff and clean room.
richard
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very clean hotel with helpful staff
Steve
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

All as described/expected
Joyce
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The bed and pillows were extremely comfortable. Nice big room which was well furnished with everything you need.
Caroline
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Staff were very welcoming and also helpful over the phone.
Clare
6,0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Comfortable bed, decent size room but for the price it feels very tired , a bit worn as a hotel , tea and coffee provided but again for the price it is missing some finer details, better room decor, need biscuits with drinks . And maybe bottled water? , just a bit basic and defo not worth the price unfortunately.
Neil
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Vomit stains on the carpets. Hadn't been cleaned up properly.
Paul
icon-Business
Business
6,0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site. The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average. Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com
Read More
Verified traveler
icon-Business
Business
6,0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Very clean room, very professional staff, good price. The paintwork throughout the hotel needs to be refreshed, and possibly the carpets. There was also a sporadic smell of drains from the bathroom
Mark
icon-Business
Business
6,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.
Read More
Alane Vicki
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Hotel sited in a retail park. Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail. Food options poor, dining room in another building. Poor value for money. Wouldn’t stay at a Bannatyne’s again. Disappointing for my partner’s birthday weekend.
Read More
scott
6,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Pretty basic
Susan
6,0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.
Number of reviews per page
20
40